Aux Home Services

Jacob H.

The places cheats people on their prices. They tell you its labor and work,but what you dont know is they really put in a plan you didnt agree to pay for... If you start getting calls for plumbing inspections or electrical inspection even hvac inspection and they tell you it came with the work provided to you in the past its a lie you paid for whatever plan they wanted you to get the most common one is a $300 plan same goes for banks quarles its their sister company. So if you do hire these people and you think the price is strap its because you got obe of the plans they didnt tell you about because the tech get get a bonus for each plan they sell

David M.

We realized our garbage disposal was leaking and I was going out of town and couldn't do it my self. My wife called Aux. At first the repairman tried to charge over $1,200 and then came down to $849. This was for at most a $100 disposal and one hour worth of work. Something as a non-plumber I could do myself within an hour. At a minimum we were overcharged by $500 for a simple garbage disposal installation. Unfortunately they took advantage of a situation with a wife home alone and a leaking garbage disposal. To make it worse, they had to come out a second time because it was not installed properly the first time. And all they wanted to do while they were here was sell an expensive service plan. Would not recommend Aux due to price or service.

C M.

Requested quote for replacing hot water heater on a Saturday, and, after specifically asking if the $49.99 fee was higher on the weekend, and receiving a ""No, it's the same all the time"", I scheduled a rep. He looked at the water heater, less than five minutes, then wrote a quote for over $3000 to replace heater! Then, he told me the dispatch fee would be $169.99! He lowered that to $140, and said that the dispatcher was probably new and didn't know! I don't know how they stay in business!

Missy N.

Called and requested an electrician. When asked why time would be better to come out tomorrow I told them afternoon. They called me in the morning and I told them I said we needed the afternoon yesterday. They said okay will notify you when he's on his way. They called me at 2:38 and said no one could come out today. Not cool at all!

Cyndy K.

First let me say that the technician did repair the problem ( an electrical switch that needed rewiring) but my problem is with the amount the company charges for their services. We were caught in a situation where this repair needed to be fixed for a home closing and AUX was the only company that could come out in time. We had no idea of the cost of the repair until it was finished and it was astronomcal! The repair was made
correctly but it was triple the cost of a normal electrician. BEWARE!!

Barry J.

Caleb gave us the price up front, showed up when he promised, did the work as promised, explained things as he went, even gave us a quote on some work that needed doing and left some material on other services available. Great price, great service.

Todd F.

James O. performed our annual plumbing inspection and did a great job. He performed the work in a timely manner, but paid very close attention to detail. He definitely respects your home and makes sure it's clean before he leaves. I also appreciated him being brief and to the point on the findings. He offered recommendations, but never tried pressure me into any unnecessary repairs. Would definitely recommend James.

Team A.

My company had two HVAC units under service contracts with AUX. One of them finally died. Obviously AUX mechanical then sold a $8,000+ HVAC unit to my company. During the sales process, despite the fact that I explicitly asked the financing to be under my LLC (as required for tax and liability reasons) it was placed under MY NAME. Keep in mind that MY COMPANY actually had the contract with AUX - not me. They had my FEIN and my DBA but the unit was STILL financed under MY NAME.

There was a good reason for this: Wells Fargo was the financial entity and AUX was misusing a WF consumer home loan product to finance a commercial HVAC unit. When I called Wells Fargo to try to move them move the loan from my name and into my LLC's, Wells Fargo was horrified that this product was being used this way and IMMEDIATELY abandoned the loan. That left AUX without a way to finance the unit.

My attorney told me this was their responsibility and to get an answer from AUX about how they planned to resolve the issue. When asked about financing I was given the runaround - passed from person to person - each inventing odd ways to avoid responsibility for the issue. When asked to speak to the owner I was told the owner ""did not take phone calls.""

At this point, I contacted the state of Alabama consumer protection division (a lone individual) literally said ""One school of thought might be that you have a free AC unit..."" Of course I had no intention of taking an $8000 unit for free. My company was in the market for a new unit and intended to pay for it. But AUX for their part refused to explore alternate financing options. In the end, Regions took over the financing thanks to the effort of my diligent and knowledgeable account manager. He really saved the day.

So we let AUX off the hook. And on the advice of my attorney I deducted the origination fee from the amount owed. AUX (over the phone) agreed that this was fair and that the amount would be honored. Of course the person who arrived to claim the check refused to take a penny less than the original total. He left unhappy. I had the presence of mind to make sure the check was labeled ""final payment"".

Lastly I was told by the head of sales at AUX that the sales team was now being ""educated"" in the proper use of commercial vs consumer financing. He implied but did not state that this was required by Wells Fargo to continue selling their financial services. Regardless, look elsewhere. You can do better. Don't be their next victim.

John J.

After being promised they would come out today because of a plumbing problem (I called in the morning). They called at 5pm and said unfortunately they cannot come out. At least have the decency to say when called ""we are too busy today"". Don't leave me on the hook until everyone goes into overtime. Poor business practice. I would never trust these people with any projects.

Cynthia G.

These guys are dishonest! We have the unit cleaned late spring and early fall each year. We paid for a preventive service prior to the summer. This year we chose AUX because of their convincing sales pitch about preventive maintenance. BIG MISTAKE!We received a green light that the unit was in good working order and no problems identified. Our unit went out on Sunday. We called AUX and they came out on Monday. The tech told us that it would be more than $4,000 to repair the unit...a burned out compressor. We called for a second opinion on Tuesday and it was discovered that the coils were dirty, lots of debris (leaves, etc.), and no evidence that the unit had been cleaned this year. Because they did not do a cleaning as they were paid to do. The compressor burned up. We spoke to Mr. PJ Smitherman at AUX and informed him of the situation. We paid for preventive service in order to avoid problems and they did not perform the service leading to a costly repair. He takes no responsibility, offers no resolution, and was extremely to deal with. Be warned...just don't deal with them.