And Services

Ruben C.

We hired AND Services to perform a routine maintenance on our home AC. They came to our house right away and after a few min the technician recommended that we replace the whole unit as it was 20 years old. We went ahead and paid 7k for new central AC for our home. A week later we noticed that the unit was not cooling our home properly so we called them to let them know and 2 days later they finally sent someone to fix the issue... or so we thought. He told us that the previous install was done incorrectly and he didn't know how the AC even worked at all... but now he had fixed the issue. The very same night the AC once again started to not work properly and wasn't the cooling our home anymore at all... it was Sunday night and we called them and they said they would send someone right away.... NOBODY CAME... then they told us that they would come on Monday after we called back so I took the day off from work in order to be home... NOBODY CAME AGAIN, we called around 9pm on Monday and the lady on the phone told us that nobody was available... I proceed to ask her what can we do because our home is really hot... I mean it's the middle of summer... so she said in a condescending manner... ""get a hotel..."". We made another appt for 8pm on Tuesday... NOBODY SHOWED UP AGAIN.... ANOTHER APPT FOR WED AT 8PM... NOBODY SHOWED UP AGAIN!! ... TODAY IS THURSDAY... WE SCHEDULED AGAIN AND THEY PROMISED SOMEONE WOULD BE HERE NO MATTER WHAT.... I should have known better... NOBODY SHOWED UP AGAIN!!! WE are still dealing with the issue and at this point I doubt someone will ever come... only option I have now is to get my lawyer involved. Stay away from this horrible company... they are very unprofessional, never come after they have taken your money and they plain don't care.. I have never been treated so disrespectfully by a company before. BE WARNED

Steve B.

New Bryant unit I grossly overpaid for $6800 less than 2 years ago needed a new capacitor and then a light for the unit. Charged me over $400?? Expensive as hell.. Previous charges were between $200-$300 every time they came out. Always something wrong. Leaning to do it myself.

Anonymous F.

Worst company I have ever dealt with. Technician,s come out and don't even do a conductivity test to see where the issues with the AC are coming from. I laid out hundreds of dollars and my AC went back out hours after it was supposedly fixed. Do yourself a favor and call another company. In my opinion, this one is in the business of selling new AC's.

Pietro C.

Do not. I repeat, do NOT ever call or hire this company. After reading other reviews it was apparent they use the same tactics over and over again just to get as much money from you as they can. They tried their tactics on us, but we may be elderly but not stupid. Maybe they should be tried for ""elderly abuse"" under the legal statute in the state of Florida. I am surprised they have not been exposed more in social media; the press: and TV. I guess they feel the population in this area is so great the odds are in their favor to continue their tactics. I trust the reviews here on Yelp. Other areas such as Google have been ""cherry picked"" from all their reviews to build up a rating that in no way reflects the true nature of this company's tactics.

Demy S.

Are you kidding me? This company is not honest and does not have affordable prices! They do not give a dam about customers comfort as stated in their bio! They ripped me off completely and for absolutely NO reason! They are negligent, rude, and only care about how to take advantage of you. If your pregnant, female, and alone in your home, do NOT trust Wayne to come to your home and provide any recommendation for service because he will try to take every penny from you and refer you to sign up for a credit card in order to connect your washer to the septic tank in the front yard for $5600 because of the distance of PVC coverage from back yard to front yard. Meanwhile, there's a septic tank already in your backyard as well that he didn't even bother to uncover. You did your investigating yourself and not even a few inches below, there it is! He will refer you to his contractor friend in Clearwater to milk even more money off of you for his own benefit and probably a commission. His manager Joe will call you when your upset and speak to with disrespect and cause you even more frustration! Do NOT contact this business for plumbing needs. He will tell you he needs to inspect your pipes and then charge you $645 for an incomplete BS video inspection and send you an invoice that says ""service repair"" when all he did was spend a few minutes sticking a cable down a pipe just to tell you what you already know: "" your pipe is made of PVC..."" No duh I had a 4 point inspection a year ago! Meanwhile, your drain is still clogged. Their video inspection will not reveal anything or solve anything and will not even show anything because it is completely dark on the camera. Do not let them step foot on your property. Call another company. Do your research. They will lie to you.

Allyson W.

Run! They use a pricing chart that lump services together. I foolishly paid $551 for a few inches of PVC pipe and glue on my condensate line. I shouldn't gone to the hardware store and fixed it myself for $20. Instead of looking at the scale of work needed, these greedy bastards basically say ""anything we touch on the condensate line, regardless of how small, is $551""...It was less then 5"" in pvc and glue!!! Ridiculous! I'm usually not a sucker, but that day I was. NEVER AGAIN!

Not to mention I used YELP to find a top rated company and somehow I ended up with these cons. I must've made the mistake of calling a third party answering services who just sends work to whatever company is available. Extremely disappointing!

Chris G.

And Services. What a completely unethical con-job of an AC company.
We ran into these guys at the Bradenton home show. We had been looking to establish a relationship with an AC company so we thought we would give them a try. We set up an appointment for a cleaning for $30.
The technician shows up and immediately says we should replace our capacitor on the outside unit(thats five yrs old)because it had some rust on the top. The voltage was fine however. I thought that sounded fishy so I told him I would talk to my wife. While he continued I researched what he had told me and guess what?
Lie.
Next the guy comes inside and takes the cover off the air handler and tells me our pipes are rusted(you know the copper ones....that don't rust)and suggests replacing the whole inside. We should call because he may be able to replace it under warranty.
Huh?!
I immediately told him to put everything back together and get out of my house. While he was doing that I called a friend of mine that is an AC/electrical guy and he confirmed what I was suspecting. Total scam.
We just bought this house in June. When we bought it it went through a thorough home inspection. I know because I was there. If there had been an issue they would have caught it. If you run into this company at a home show or are looking for a company to establish a relationship with this is not the one. Just thought I'd share with you guys.

Don M.

We had AND Services replace
one of our three air conditioning systems with a Bryant system. Fifteen months later the AND routine service man said the condenser fan was was OK although it was running but growling loudly.
Seventeen months later the same motor was growling more so we called AND and they pronounced the motor bad. It was replaced under AND's warranty; no charge for the motor and $439 for AND's labor. That's crazy, $439 for one-half an hour's work on a motor that shouldn't
have failed. AND's service manager won't return my calls so I'll start on Bryant. Their motor should not have so failed so quickly.

AND fulfilled their warranty but it's a poor one.

Matt B.

Every time this company has come to my house I've been more impressed by them. They're professional, friendly and more than fair on they're pricing. I wouldn't dream of using another service for any of my HVAC needs or any other service these guys offer. Great company!!!! keep up the good work!!

Christina C.

AND Services installed an a/c unit for me three years ago. Overpriced, but it was for a rental property and we wanted to make sure the tenant was not suffering in a hot home in the middle of summer. We negotiated the price down from $7k to $5k.

The tenant called last night saying the a/c was not working. Called AND and they set a repair tech today to diagnose the issue. Apparently the motor failed ""because the ducts were so old they were basically collapsing,"" which then triggered the failure of the capacitor on the outside unit. The quoted cost of labor (since the parts were under warranty) was $698. After calculating that the cost of labor would be over $233/hour (he said that the price ""included travel time and gas"") he quickly said he couldn't do anything about the pricing for the motor, but he could drop the price of the capacitor replacement from $259 to $158. However, we ""really needed to replace all of the duct work in the attic,"" which would be $6,084 but since they installed our unit they would discount to $4,258. I thanked him and let him know we were going to get a second opinion.

I told the second company what AND's diagnosis was, and they came out later today to check out the system. The second repair tech called me and confirmed the motor needed to be replaced. He then asked me if the first tech had mentioned I needed a new capacitor, and I said yes. The kicker? Apparently my unit doesn't HAVE a capacitor, it uses an ECM motor! I thought it was fishy how quickly he dropped the price on the capacitor repair, but I still would have been paying $158 to fix a part that didn't exist!!

The second tech suggested we add another return (which we expected) - and did not recommend all new duct work. He also noted that the unit was not properly installed - ""looked like a rush job"" and they should have informed us of the need to install another return at the time they installed the new a/c.

Guess which company we decided to hire??