And Services

Christa G.

I had AND come out to check on my air conditioner, which was still cooling, but not well. The tech was very friendly and personable. He said the evaporator coil needed replacing, and recommended we replace the entire unit. He priced out the cost for the coil and said the part alone was $1587, which surprised me. Basic research online showed it to be about half, but of course I was not confident, given that I know these things vary. I asked him to verify and he said, yes, it was that much. He also made a show of calling his boss and proposing a ""special"" for me if I chose to replace the entire unit. I refrained from making a decision to move forward at that point, and they waived the $59 fee for the visit.

After he left, it's worth noting that my AC stopped blowing cold air altogether. We turned off the unit because the tech warned that we'd freeze it up if we ran it too much, and we were now no longer getting any relief from its use.

I called another local company for a second opinion. Without telling them the cost that was quoted to me, I told them the diagnosis. They looked into the cost themselves and said that the part alone was about $800 - a much different cost than the nearly $1600 quoted to me by AND. When they came out to look at the unit, they took off the panel and immediately saw a leak in the reversing valve, a much smaller fix.

I can only conclude that the AND tech intended to replace a coil that did not need replacing, while fixing the small issue at the same time. I would warn every consumer to get a second opinion, and, frankly, avoid this company altogether. I know I will.

Richard D.

Stay clear folks.. only want to get the big ticket or try and sell you a new unit.. get a second opinion or you will be ripped off by this company.. I'm glad I did and got some one out to find the real problem and didn't try and screw me.. Found me a long time company to maintenance my unit.. Plus they will try to sell you a bottom line unit for the premium price..

Rose M.

DO NOT USE AND SERVICES. The only thing they are good for is selling you units or over charging you for a service they did not do. Since June, we have been having the same issue where our house ends up over 80 degrees, without us setting there. We have called AND services 4 times since then (twice this month and its only the 14th). The only thing they have done is put antifreeze and tell us there is nothing more they could do until our maintenance call in November. We bought a package deal where we get ""free service calls"" but both times this month they wanted to charge us 130 for putting antifreeze in our unit. One of those times, the technician even said that putting antifreeze probably wouldn't work, but it should hold us over until our maintenance call. Another time, they said they were going to come by and never did. We waited until 9PM until we called them back and tried to reschedule. The only thing AND services has done for us, is credit us 132 dollars for replacing a part that the antifreeze wouldn't fix. We are fed up with AND services.. or their lack of service. I would not and do not recommend them to anyone. Edger even said he would make sure someone came out. Our time frame for that is now an hour past. Should have looked at their reviews on yelp!

Rob S.

I called them almost a year ago and they came out and showed me inside unit was froze . He told us a quote that would fix it. 1300. Right away it stopped working correctly. They sent a guy out every other day three times to refill the refrigerant. Then said it was a leak and would cost another 800. I complained that that was the original problem and that if they would have looked at the outside unit then maybe they would have caught it. So now 10 months later the company called for a free checkup. Now after the checkup our AC WILL not go below 81. I called back the day after and they said they would send someone. So they never showed up and today they said they would be here by 5:00 I called at 8:00pm and they said they can not get ahold of the tech. So now 10:00 pm and nothing. Needless to say they will never touch my AC after they fix the problem.

Ashley L.

Misdiagnosis on first trip. Second trip out couldn't fix due to original misdiagnosis. By the time the tech got out (3+ hours late), their parts house was closed. Two+ days with an indoor temp between 85 and 90 is ridiculous. Had the issue been properly diagnosed, we would have air right now. Now we wait to see how tomorrow morning goes...

3 stars as the phone people are pretty courteous despite my irritation with this mess. Service manager was calm and worked with me. Sales guy was nice and didn't pitch me. Tech was quick, but didn't have the proper parts due to said problem above. It's no single persons fault, but it's still pretty messed up that this is happening and people have to live with and pay for it.

Hoping this goes smoothly tomorrow morning..

Brandon S.

We called And Services because our AC suddenly went out in the Clearwater area. After setting up an appointment, the company sent out a technician within 3-4 hours. Upon arriving, the tech checked everything mentioned that he discovered the problem. He proceeded to tell me that the entire AC line was frozen and that I need to replace the entire system at a cost of $3000. Yup, I need almost everything replaced he said. I thanked him for his time and sent him on his way, but before leaving I even asked about the diagnostic call fee of $59, wondering when will that be charged to my card. 'You know what, don't worry about it' he said. Hmmm... OK, I guess. I believe its likely because he didn't want to go on record with his ""findings"" that my entire system needed replacement.

Shortly after, I contacted another mom and pop AC repair company and they promptly sent someone out. Needless to say, he had my entire system up and running within 15 minutes at a cost of $133 & $75 of which was the cost of an after hours call. He mentioned that these guys work on commission. I can only imagine all of the little old ladies and gents that have been swindled by these people.

Michael J.

My AC stopped working after the storms we had. Called And services and Alexis F. came out
He looked at my air handler and said I needed a new air handler and outside unit at 7000 dollars, He said I needed new ducts as well at 7000 dollars. I scoffed, he then told me he could fix the board on my air handler for 700 dollars, but couldn't guarantee it would last.
He was pushing hard for me to finance the 14,000, I declined and told him I was going to
get 2nd opinion. He called his ""boss"" and said he would fix the board for 475 dollars. I said
no thanks and he left. He did not charge me the 59.00 service call. Had a new AC guy come
out, and he asked if anyone came out before him, I said yes And Services. He said my power
was disconnected and capped, meaning no power was going to the outside unit. Cost me
400 to fix and warranty for a year. Buyer Beware!

M M.

We own a rental property in South Tampa. On a friend's recommendation, we had And Services go out and repair the air conditioning system after the tenant told us the air was not cooling. The And Services technician called us while at the house and had diagnosed the problem as a bad capacitor. We've had this type of repair done on other houses, so I knew that the price that he quoted was reasonable. I approved the repair and had them also do a cleaning on the heat pump unit. The tenant was happy with their service as was I. I will definitely use them again when needed.

Whitney W.

Buyers beware!! I was referred by a friend so I felt safe using them. I purchased a new home and had them come out to service my 2013 A/C unit. I was told the unit looked great and the coolant level was fine. Fast forward 1 month and my unit was no longer cooling. The same guy came out and when he opened my handler, the pipes were frozen. He told me I had a major leak and he was going to have to perform the equivalent of open heart surgery which was going to cost $1500. We then started pricing out new units because he said I would be better off to just replace my 2013 unit because I would probably continue to have problems with it. He first told me he could probably get me into a unit for about $5000 but he had to call his supervisor. When he got off the phone, he told me his supervisor was willing to give me a discount since I would be replacing a new unit. So with the discount, my a/c could be replaced for $6800. I'm not sure how the price increased with a discount but that's when I knew I was being taken for a ride. I sent him away telling him that I needed to think about it but I still tried to seem interested because if I told him no, I was going to get charged $60 just for him coming out. Needless to say, I found another company who came out, filled my coolant for $120 and could not seem to find a leak. I find it really suspicious that my A/C was fine when he inspected it the first time and a month later, I no longer had any coolant. I've heard of A/C guys draining coolant during ""service inspections"" and I'm almost certain that's what happened in this instance. It's now been 3 months and my A/C has worked great ever since.

Monica P.

The guy seem overly friendly which I didn't mind, he acted extremely caring but immediately began to sell me a new AC unit, suggesting they offer credit for the purchase. I told him I prefer to fix it I did not want a $7000+ loan right now. he said this was the same loan he was getting for his mother air-condition. He even call the owners wife who apparently was Latin like myself, she greeted and told me how good and honest he was. I found everything very estrange. In the end I paid 59$ ""diagnostic fee"" but I feel he came in with a pre diagnosis to sell me a new air conditioner and a loan. Two days later a paid a handyman $50 and my air was fixed. I waited 3 months to write this review. My air conditioning unit still working great and no additional work was need it. I'm no saying everyone in the company is like this, but if you get offer a new unit and a line of credit for the purchase, get a second opinion first.