Allgood Plumbing, Electric, Heating & Cooling

Foodie Girl W.

We live in Grayson, gwinnett county. Have used this company several times now. Very quick to respond,polite service folks very helpful and did not charge an arm and leg for service call,highly recommend!!!

Virginia A.

So far as I am concerned, this company is all bad.
I had a very bad experience with this company. Allbad charged $579.00 to install a ceiling fan that cost $70. (After several calls, they took off $191 because the company had a coupon on its own site for $89 installation, even though the company originally charged $270 for the installation. The remainder of this exorbitant charge -- $309 --was to install a fan brace box, which William, the owner or manager, refused to budge on). I would never have agreed to this charge, and, in fact, I did not agree to it. A family member who was very ill was staying at my house at the time. I was not home. She called Allbad. They told her that my house could go up in flames if she didn't fix the fan right away. She fell for the scare tactic, high-pressure sales pitch. So, the family member, who is cognitively impaired, signed the estimate and paid for it -- with my credit card. The company never asked for proof of ownership or proof that the card was hers. This may be a very unusual situation, in that the homeowner was not home and did not authorize the charge. I do not know how often this may come up; maybe a lot. But the bottom line is that they charged a very exorbitant price to install a ceiling fan, and they had to know it was outrageous. The typical price to install a ceiling fan in Atlanta ranges between $140-$190. It feels to me like someone tried to scare an impaired, older woman into spending three times what it cost to replace a ceiling fan.
In addition, when I called the company to try negotiate a better price, William was not customer-oriented. He said that he was listening to me but that I was not listening to him and hearing his side of the story. I knew his side of the story: I had a copy of the receipt to show the outrageous price he charged. He started telling me how much it costs to run a business ...sob, sob, sob...as if I am a dummy ( I am a woman, after all) and know nothing about prices and the costs of doing business -- or of owning a home.
The saddest part of all this is that the overcharge could have been used to help my family member.
To repeat: not only was the charge exorbitant, but Allbad company manager/owner William was inflexible and rude. In addition, he refused to return several follow-up phone calls. I just called again and was told to send him an email. After dealing with this company for nearly five weeks, I decided to post a review instead. I have given up on the company yielding to my pleas for a fair price. I was hoping that I could negotiate a fair price of, say, $200. I of course want to pay for work that was performed, but I don't even think neurosurgeons make $579 an hour, which is what the charge came to. Even dropping it to $400 is outrageous.
While Allbad may receive business for being veteran-owned or operated, I think people should know that it is kindness-impaired, gender-insensitive and most likely age-ist as well. I appreciate the service to our country that someone in the business gave, but I do not appreciate the poor service and exploitation that the company showed to my family.

Heather D.

Allgood comes to grandparents house and says water pressure coming into house is too high...$350+ to replace valve. Comes to my house the next week and says the same thing to me...90. I have another plumber come out and he tests the pressure and says it's only 65...also quotes me $100 less on same job. I will NEVER use Allgood

Mark L.

I recently contacted Allgood Plumbing to provide labor only to replace two master bathroom faucets (I purchased the 8"" on center spacing faucets) and to repair/replace a one foot piece of surface wall mounted 1/2"" copper pipe in my garage which froze and split this past winter. I was shocked when the plumber quoted me on-site a cost of over $800.00. When I challenged the plumber on the reason for the cost - trying to identify why over $800 dollars - cost of labor? number of hours? etc? - the response I received was simply we do the work by the ""piece"". Without going into more of the horrid details and unethical approach Allgood offered to me (including denial of my request to get a supervisor/manager involved from their office), I finally asked the plumber to leave my home. At which time, I was requested to write a check for $39.00 for the ""service call"". It was not a service call - it was an outrageous estimate and an opportunity they felt to take advantage of what they considered an uneducated home owner. What they under estimated was the fact that I have been in the commercial construction industry for over 30 years.

My message/post today is to make buyers beware of Allgoods tactics and what I consider ""taking advantage of uneducated home owners"" who might feel they need to pay such a ridiculous price for a simple plumbing installation. Make sure you look to more ethical companies or at a minimum, get a second quote beyond Allgood Plumbing estimates before you hire them. This is one customer that did not hire them nor would anytime in the future.

Stacy S.

I installed new granite kitchen counters and needed Allgood to install a fancy new touch-free faucet, soap dispenser and garbage disposal. I also need to have faucet leaks fixed in both sinks in the master bathroom.

First, Mike, my customer service rep was awesome. We scheduled for the work to be done the morning after the granite installation. However, the granite was delayed to Friday so we had to reschedule for Saturday morning, Memorial Day weekend. Mike was extremely pleasant and efficient and quickly was able to accommodate the change in plan.

Daniel, the technician, arrived as scheduled, first thing Saturday morning. He was clean-cut, well-spoken and sharply dressed. (He also matched the picture Allgood emailed me.) He carefully listened as I described the scope of work and carefully planned his approach. It was complicated because 1) the new faucet was very sophisticated, 2) the garbage disposal had a different installation than standard, and 3) because the new sink is significantly deeper than the old sink, he had to completely reconfigure the drains/p-trap/vent.

After carefully evaluating the job, Daniel presented the estimate. I have to say, we were a little shocked at the cost. It was about twice as high as we expected (although I am certainly not a plumbing estimator). I understood it was a complicated job, but it still seemed high. True, he had to go out and pick up some PVC for the drains and four cartridges for the bathroom faucets, but the parts could not have cost more than $200. Subtracting those materials out of the total price, and dividing by the time he actually took (including the parts run and, I assume, lunch), it came out to $300 per hour. Maybe that's the going rate; I don't know. But, what were we going to do. We had company coming and HAD to have the work done. So we signed off on the estimate.

Daniel got right to work and diligently got the work done. He was a very pleasant young man and obviously very knowledgeable and well-trained. He very carefully arranged the area under the sink to minimize clutter and maximize convenience. He checked and double checked that everything worked as it should had that there were no leaks. He cleaned up after himself.

So, Overall I give Allgood an A. The price thing is partially my own fault for not educating myself better before the appointment.

Jeff K.

Pricing makes me sick. Mark B. performed service on 4/23. He was personable and professional. And I was in a bind, which was the ONLY reason I had him complete the service: cut and cap 2 3/4"" copper water feeds and cap a shower drain. The entire job took 1 hour including the trip to Ace Hardware to get the shower drain cap = $640. Yes, you read that right. All pipes and drain were completely exposed.

Robert C.

This is the second time I've used Allgood for basic plumbing work. The first was to fix a busted pipe to my outside spigot that had frozen and the second was to replace the pressure valve. The workmanship and professionalism were both great. Two different technicians and both were great, very polite and knowledgeable. There was no pressure or upselling attempted, just proposal for the work I called them for and recommendations for anything else they noticed might need attention.

I can't say whether their fees are reasonable or not because I haven't used anyone else but from my research, plumbing fees in Atlanta are expensive so I just accepted it. I went with the highest rated company in Yelp (Allgood) and sucked it up. With plumbing repair you don't want to do something on the cheap or half-ass or you're going to pay even more for it later.

Meghan J.

AllGood Plumbing and Electric did a fantastic job replacing me neighborhood's, pool's electrical panel in the pump house. Their technician Rich Palmer was very professional and took the time to answer all my questions. Rich was very knowledgeable and explained all the different options to update our corroded panel. I would highly recommend them and plan to use Rich again for any other neighborhood electrical issues.

Sunny D.

After having a ""no-name"" plumber come to the residence and still having a leak issue, contacted Allgood. Very friendly people from customer service all the way to the plumber. They were very prompt at addressing my issue. When the plumber came out, he initially couldn't find the issue but did not give up and was able to find it. He spotted other issues that needed looking into that he could not fix and notified us. We were able to get a lot of things taken care of because of his assistance. Would call again.

RJ C.

TL:DR; The electrician who came by was exceptionally friendly and knowledgeable, didn't rush the work, and guaranteed what he did. What he did, however, was virtually nothing except up-sell me, leaving me to feel as though I've been ripped off.

The lights in several fixtures in my hallway were (and are) flickering, and in other rooms, bulbs burned out exceptionally quickly. I called Allgood, who set me up with an appointment rather promptly. The electrician showed up within the expected time frame, and showed great interest in my dog and my job, &c., offering pleasant conversation. These are nice, but explicitly not what I am paying for when I seek to get back to that job.

He never touched the flickering fixtures, and never touched the quick-to-burn-out fixtures. He plugged a $10 receptacle tester into a few outlets and informed me there was nothing wrong with any wiring anywhere in the house. However, as soon as we began talking about the possibility of power fluctuations, he was quick to suggest we install a whole-home surge protector. This work was done quickly and, as far as I can tell, satisfactorily, but at the end of the appointment, it sure felt like I spent nearly $300 on a whole lotta nothin'.

So my prayers to the lightning spirits who live in my walls and make my xbox work have doubled.