Allgood Plumbing, Electric, Heating & Cooling

Tracey N.

The weather delayed my yearly plumbing/HVAC inspection and they were very quick to reschedule at my convenience. Would definitely recommend these guys.

Alex V.

I bumped into this company due to a leak that needed to be addressed. Mark B was my assigned technician during the call. He was courteous and explained everything to me. Later in that same appointment I proceed to buy their annual service package so glad I did because a few months later my water heater busted in the basement when I called them early morning a technician FaceTimed me walking me through the steps making sure my main water line was cut off, a few hours later a technician arrived with a replacement water heater. I've been so happy that I keep getting the same technician Mark B. because he now knows my house very well including my family. Also when we request a service call and I'm not personally present for the visit he'll call me to explain the issue and my options.

Great service, reliable technicians!

Faizan B.

So I'll start by saying that the AC technician was professional, courteous, and knowledgable. They're not the cheapest in town when it comes to getting Air Conditioner repairs (ended up costing ~$200 to get a $15 capacitor replaced), BUT they seem to be good at what they do.

The reason I'm giving 3 stars is because the technician that came over was VERY slow, not at diagnosing the problem but surprisingly at calculating repair estimates. He sat in his van for literally an hour each time he would go back to ""run the numbers"" on how much it would cost to get the job done. The company gave him a fancy iPad that he clearly was having a hard time using and entering info in. I might be mistaken but I think he did his first analysis on paper and then transferred it all to the iPad while he sat in the van. Out of the ~4hours he was at my place, I can safely conclude that he spent 30-45mins running the diagnostics / doing the repairs and the remainder with the paperwork. Even the payment process was painful since the iPad kept freezing. I ended up writing down my credit card number so I could get back to work.

Bottom line: They're definitely a little pricey but not the worst. Make sure to budget a few hours extra than what you would expect the job to take - they're very slow.

Chiara V.

If I could give this company 0 stars I would. These people are actually the most unprofessional, irresponsible, inconsiderate company I have ever worked with so I guess that's what the star is for, because that is a pretty impressive accomplishment.

Plumbing: I purchased a tankless water heater. The way they installed it was so bad and unsafe that they actually took pictures and had company wide meetings about the quality of the install. My house became infamous to the employees who on future visits noted that ""Ooooooh it was this house."" The install took many visits from them, and days off of work from me to fix. The first installer also clogged my toilet and left it without saying anything. I ironically had to call someone from AllGood to come fix it.

The Quality of their Employees: On top of people who generally seem to not care about the thousands of dollars of customer money and time they are messing around with, as well as casually clogging toilets, they also seem to think that lecherous attitudes towards young single women are ok. I had the unfortunate experience of being sexually harassed by their employees twice. An employee disclosed inappropriate things to me such as cheating on his wife and how attractive he found me. When he came back another time he said ""I was trying to figure out why I knew this house and then I remembered that smokin' girl lives here."" When I called AllGood and said that he was not welcome here any more they didn't even ask why.

Their Unprofessionalism and Inconsideration: This was the last straw. Let me preface this by saying that I am a freelancer and union employee. When you freelance the potential to work with new people is invaluable. It broadens your net of potentially working again. When you work a Union job it pays into your health care and retirement benefits. When you turn down a job you are not only turning down money but those things as well.
Today I had the install of a new HVAC system scheduled. This had been done weeks in advance. They had come out and assessed the unit and taken pictures first. I had turned down two union jobs lasting two days so that I could be here for this. (They have proven incompetent when I've left the key for them to come in while I am not home to monitor them.) Two days of me not working comes out to between $700 and $900 dollars.
Not only were they 30 minutes late, they did not knock on my door but rather I caught them going up to my roof because I could hear them. They didn't say hello and they didn't tell me that they left without doing anything. I had to go look for them and realize that they were not there because I could not see a vehicle. I had to call and find out what was going on and where they were.
What was going on was that with all of the time they had on top of coming to the location beforehand, they had still not rented the right equipment and had called off the job and hadn't even told me.
They still haven't called me yet. After calling them it became clear that they could not accomplish the job today and I would have to miss more work like so many times before. Needless to say I cancelled the job. These people will not get any more of my money.

In summation I suggest you save your money. Give it to people who respect it as well as your time and do the job right the first, second, or even third time! This is really unfortunate. This company needs to learn to respect the customer who puts their trust in them.

Ken W.

On the front end, customer service was great - staff were polite, courteous, kept my interests in mind. Staff did a very good job of keeping me apprised on a slight delay, sent Josh's info over so I would have a background of the tech doing the work. Josh was professional, courteous and did a quality job. The negatives were not providing a phone quote up front for a basic job of installing sink pop-ups and the very high price. I made mistakes by (1) not absolutely insisting on a phone quote, and if not provided, decline the work, and (2) when presented a price of $320 for the sink pop-ups, I should have eaten the $39 trip fee and sent Josh on his way and either engaged a handy man or tried it myself. But the day was right and I went forward. Did I have an Allgood experience and did I end up being a satisfied customer - no. Will I refer Allgood to friends, neighbors, family - no, with the exception of say an emergency when time factor/good work outweighs price.

Ken

Kellie N.

So happy I found Allgood on Yelp. The reviews are accurate.
Excellent service. Kane was polite and professional. He inspected all of the plumbing concerns I had and sent quotes and recommendations for repairs so I could decide what's best for me.

I'm keeping Allgood on speed dial for all my home needs.

Phillip B.

The Plumbers from Algood plumbing came to my house on time. He repaired my toilets and sink and did not charge me extra. He was professional and courteous. I would not hesitate to use that firm in the future.

Monica N.

We purchased all new kitchen appliances. We needed a plumber to do a test run on the dishwasher refrigerator and washing machine to ensure that everything was hooked up properly and running correctly. When the technician arrived, he wanted to start on paperwork from the get go which was fine with us. He was explained to us that his work had a 90 day warranty that was included. When we got ready to sign the paperwork we noticed the price of $748. My husband said, ""Is this correct?"" And the rather younger technician said, ""Yep."" He also said that he didn't make the prices. He didn't even offer to call a manager to clarify pricing. We checked with a few other plumbers plumbers and the highest price quoted was about $300! People need to know that this company charges WAY above industry standard for work. Customer service is always key but if the plumber in your home doesn't understand the breakdown of pricing, chances are you're being ripped off.

Paul R.

I had Allgood out yesterday to check for any type of leaks I may have had. There was a mishap in my home 2 days prior. Dino D came out and he knew everything about his job. He went through and checked things thoroughly and I was fine. I will also let him replace my toilet. They're kind of pricey, but you get what you pay for.

Amy Z.

I really wish I wouldn't have used Allgood for my plumbing needs. They sent over a man named Mark. He saw my fireproof safe sitting on my bathroom counter and asked if I had a gun in it. I told him no and that I don't have guns in my house. I let him know it is where I keep my medicine. He then exclaimed "" OH! a methadone box!!"" I was shocked that he said it but I kept my composure because I needed my problem fixed. I told him it was my spouses heart medication. It was none of his business that it was my son and myself's depression medication. That I have to keep it locked up because he tried to commit suicide. He later asked if my boyfriend and I were married or live in lovers. I feel like he was very unprofessional and not sure how anything he said had to do with plumbing service. I cried for two days after the service. I don't like being accused of being a drug addict or a recovering one. I called and spoke to a general manager and was told someone higher up would be calling me about the situation. I never got that phone call. I also just found out that the cap they replaced and charged me $189 for is only $3. They don't even deserve this one star but I had no choice.