Air Tech of Houston AC & Plumbing

Leslie C.

Used them a year ago. Was told we needed a new Ac which we bought. Called again for our other unit. Was told it was working again but we needed another another unit. We elected not to spend the 25,000. We later had an issue with the other unit going out again. Called a different company and they said the unit was in great shape (it's a 2017) but the drainage was backed up. 200 dollars later it's working well. Makes me wonder if I wasted the money the first time and didn't really need a unit then either. Call someone else

S R.

My A/C downstairs wasn't cooling, so I called Air Tech, I've used them for years. My tech had left company so I asked for another senior tech to come out.

First appointment available was 3 days later - Thursday. Once Rory arrived, we went to look at outdoor units. He said my Freon was registering low, then he hands me his IPad and says that this is the charge to find the Freon leak, it was $1,000.00! I was shocked - so I said that is just to find the leak and not repair? He said yes, then started his super condescending bs sales and science pitch. I asked him if my units were under warranty - and he immediately told me no - then I asked him to check with his office as I purchased the units from Air Tech. He said it wouldn't matter - the $1,000.00 was a diagnostic check and it wouldn't be covered.

I said I would be getting a second opinion - and asked if he would look at the unit in the attic before he left. Once upstairs, he said the pan was rusted - he suggested it was from unit freezing up. I said it could be from the drain cleaner I used to keep the drain line open, and that said rust was there for years.

Once back downstairs, I insisted again he ask his company if I'm still under warranty. He called - then told me they said no, it was no longer under warranty.

I paid him his $89 diagnostic fee and escorted him out.

Two friends recommended Premier A/C - tech: Shaun. Shaun came out the next day and also diagnosed that unit was low on Freon. I asked how much to locate the leak and he said $65.00 I asked him to please get started. Shaun found a leak in outside unit and an additional leak in condenser coil in attic. Shaun asked his office to check manufacturer and see if my units were under warranty and the answer: YES they are.

Shaun ordered the parts, I paid to have unit charged with a few pounds of Freon to get me through until parts arrive and unit can be repaired. Needless to say, Shaun has my business and I highly recommend him: 713-682-0888.

Connie N.

Dylan Contreras came out and looked at our AC issues. He was very knowledgeable and explained everything to us including all warranties and services. He offered us excellent financing so we can afford to have our system replaced. We got next day installation. We are extremely satisfied and would recommend them to everyone!!

Darrell B.

We were unable to regulate the temperature in my son's room. We called Air-Tech of Houston to evaluate the cooling/heating system. They recommended installing a new return in his room because my unit wasn't drawing in enough air and working too hard. The proposal amount was more than I could afford at that time. Nearly a year later, I was ready to go through with it through their interest-free finance plan and Wells Fargo. Though prices had gone up, they agreed to honor the price they had given me many months before. For $2,500, they installed a return at my hallway ceiling and in my son's room. Additionally, they relocated his ceiling duct to the most unregulated part of his room, after which conditions improved. They also installed a surge protector on my aging condenser unit. Only hours later, the compressor went out and we had no more cooling. Their field rep came to my house within an hour of our call. They were unable to replace the compressor owing to part availability and the age of the condenser unit. They informed me that my compressor was old, probably on its last leg when the surge protector was installed. At this point they could have used this logic to make me spend, maybe $5,500 on a new unit, in addition to the $2,500 I already financed. I didn't have a credit line to support that purchase. Rather than leave me feeling like every thing was working fine before they worked on my unit, Air-Tech of Houston sent two techs, that night, to replace the entire condenser unit with a new Ruud, at their own expense. Their techs were outside installing it from 8-10 PM! I've never experienced a contractor who stood behind its work as much as Air-Tech of Houston did. Thanks Air-Tech!

Michael G.

Some year back, before such things were common in Houston, I bought a Fujitsu Halcyon mini-split AC unit from them. That experience was ok. However, later when the unit needed to be cleaned, I could not get them to come service it. I called and emailed repeatedly. They promised to get back to me but never did. Similarly, when it eventually developed a leak I could not get them to respond.

Eric C.

tried to scam me into buying an overpriced AC coil and plenum box at double the actual price. also tried to tell me that the refrigerant would be around $1800 to fully fill the system... so bad! stay away!

James T.

Upscale big time. Told me my coils had a leak, didn't even bother to check for the leak, tried to sell me a new system! Scammers. Be aware folks!

Taylor M.

Upon using my first tune-up I paid for for my AC I was immediately informed by the tech who Facetimed me at work that me entire heat exchange, fan blower, and furnace needed to be replaced. He didn't even look at my AC. Instead of spending the $6,500 as suggested I got a second opinion and my entire system was fine and basically brand new. They told me someone would contact me regarding my complaint, but they never did. Very unfortunate because they could've kept my business for years to come and had already made thousands of dollars off me.

Zoe Z.

upsell big time. Two techs months apart contradict each other. One charged for a nest thermostat that didn't go with my older system. Second tech said need replacement ASAP. Friend's honest ac guy said rust is normal for Houston and $80 later we wer3 good and it's been a year aNd a half.

AVOID THESE RIPOFFS. THEY ONLY ARE THERE TO SELL, SELL, SELL!

Geoffrey I.

I rarely take the time to write reviews. That being said this one demands that I take the time to do so on Midnight on a Tuesday Night. Here is my journey with this horrible, unprofessional and sly AC Repair company.
A few months ago, I had an issue with my AC. I googled the nearest AC company to me and that was introduction to AIRTECH Houston. After fixing the issue I had, they sold me up on a membership that allows me bi-annual check ups. Here is where the issues began. They came out again because my AC went out. During this visit, they told me that my AC motor had broken one of it's wings. Due to the fact that the wing was built into the motor, I had to pay 700 bucks to replace it with a new one. Even though I was skeptical on the analysis, I trusted them and paid to do so. 5 days after they left, my AC went out again. I called them and the tech that came out told me that the tech who had installed my motor did a bad job, and a panel fell off creating the issue. Before he left, I told him that the air in me downstairs bedroom- I have a 3 storey house- was not working. He tried to sell me on a new part that costs 700- an upsell from what I was previously told was 600. I complained that before they changed the motor, my downstairs AC was blowing perfectly. He went back into the attic and ""somehow"" was able to fix it. On the way out, he kept insisting that since my house was built in 2012, I would need to change my entire AC which he estimated would cost 18-20,000. After he left, 2 hours after, my AC started making extremely loud noises in the attic. Extremely loud. Please see attached video. It would not stop after we turned off the AC breaker. We had to turn off the furnace breaker for it to go off. I called the after hout service since when you buy their membership, you are supposed to have access to a 24 hour tech for emergencies. This was the worst customer service experience. It is clear that the answering service does NOT have a direct connection to the techs. We called multiple times in hours and they could only tell us that they sent a message and the tech had not responded. Do NOT pay for membership. Once they get the money you are on your own.
If you look at their reviews, there are multiple complaints on issues that come up after their techs have been to your house for regular check ups. This is the honest truth. Since I signed with them, I have had more issues with my AC system than I did since 2012. That is just a fact. It may be a coincidence that after they leave my house for a repair, a new issue, worse than the previous one happens to pop up. Please look at their reviews to see the consistency.
I am deeply disappointed in the service but mostly the issues that somehow come up after each tech visit. I am disappointed that after paying for a membership that allows me 24/7 calls, I received zero call back in an entire night from a company that prides itself on availability. Here is the thing. We are all intelligent consumers. Before you ever use these guys or apply for their membership. Look through their negative reviews. I can solemnly swear, from personal experience, there is great consistency and continuity in the negative outlook on customer service and most importantly, issues that somehow pop up after a tech visit from AIRTECH. There is zero consistency in the tech's knowledge from one to another. ZERO. From my perspective, it has been significantly factual. Please contact me directly for a direct testimony. WORST AC REPAIR COMPANY EVER!