Air Tech of Houston AC & Plumbing

Eric C.

tried to scam me into buying an overpriced AC coil and plenum box at double the actual price. also tried to tell me that the refrigerant would be around $1800 to fully fill the system... so bad! stay away!

James T.

Upscale big time. Told me my coils had a leak, didn't even bother to check for the leak, tried to sell me a new system! Scammers. Be aware folks!

Taylor M.

Upon using my first tune-up I paid for for my AC I was immediately informed by the tech who Facetimed me at work that me entire heat exchange, fan blower, and furnace needed to be replaced. He didn't even look at my AC. Instead of spending the $6,500 as suggested I got a second opinion and my entire system was fine and basically brand new. They told me someone would contact me regarding my complaint, but they never did. Very unfortunate because they could've kept my business for years to come and had already made thousands of dollars off me.

Zoe Z.

upsell big time. Two techs months apart contradict each other. One charged for a nest thermostat that didn't go with my older system. Second tech said need replacement ASAP. Friend's honest ac guy said rust is normal for Houston and $80 later we wer3 good and it's been a year aNd a half.

AVOID THESE RIPOFFS. THEY ONLY ARE THERE TO SELL, SELL, SELL!

Geoffrey I.

I rarely take the time to write reviews. That being said this one demands that I take the time to do so on Midnight on a Tuesday Night. Here is my journey with this horrible, unprofessional and sly AC Repair company.
A few months ago, I had an issue with my AC. I googled the nearest AC company to me and that was introduction to AIRTECH Houston. After fixing the issue I had, they sold me up on a membership that allows me bi-annual check ups. Here is where the issues began. They came out again because my AC went out. During this visit, they told me that my AC motor had broken one of it's wings. Due to the fact that the wing was built into the motor, I had to pay 700 bucks to replace it with a new one. Even though I was skeptical on the analysis, I trusted them and paid to do so. 5 days after they left, my AC went out again. I called them and the tech that came out told me that the tech who had installed my motor did a bad job, and a panel fell off creating the issue. Before he left, I told him that the air in me downstairs bedroom- I have a 3 storey house- was not working. He tried to sell me on a new part that costs 700- an upsell from what I was previously told was 600. I complained that before they changed the motor, my downstairs AC was blowing perfectly. He went back into the attic and ""somehow"" was able to fix it. On the way out, he kept insisting that since my house was built in 2012, I would need to change my entire AC which he estimated would cost 18-20,000. After he left, 2 hours after, my AC started making extremely loud noises in the attic. Extremely loud. Please see attached video. It would not stop after we turned off the AC breaker. We had to turn off the furnace breaker for it to go off. I called the after hout service since when you buy their membership, you are supposed to have access to a 24 hour tech for emergencies. This was the worst customer service experience. It is clear that the answering service does NOT have a direct connection to the techs. We called multiple times in hours and they could only tell us that they sent a message and the tech had not responded. Do NOT pay for membership. Once they get the money you are on your own.
If you look at their reviews, there are multiple complaints on issues that come up after their techs have been to your house for regular check ups. This is the honest truth. Since I signed with them, I have had more issues with my AC system than I did since 2012. That is just a fact. It may be a coincidence that after they leave my house for a repair, a new issue, worse than the previous one happens to pop up. Please look at their reviews to see the consistency.
I am deeply disappointed in the service but mostly the issues that somehow come up after each tech visit. I am disappointed that after paying for a membership that allows me 24/7 calls, I received zero call back in an entire night from a company that prides itself on availability. Here is the thing. We are all intelligent consumers. Before you ever use these guys or apply for their membership. Look through their negative reviews. I can solemnly swear, from personal experience, there is great consistency and continuity in the negative outlook on customer service and most importantly, issues that somehow pop up after a tech visit from AIRTECH. There is zero consistency in the tech's knowledge from one to another. ZERO. From my perspective, it has been significantly factual. Please contact me directly for a direct testimony. WORST AC REPAIR COMPANY EVER!

Robert D.

I called this company because it's the peak of the summer and my regular AC guy couldn't to me on the day my AC stop cooling. It was a mistake and a complete waste of money.

The tech came out and spent a half hour checking everything but the problem, which was the fan motor. When he was done, he was more interested in trying to sell me a new system than fixing my AC. Actually he didn't/couldn't repair my AC.

In addition, he made me sit and wait 20 minutes while he sat in his truck putting together the quote. I gave up waiting and approached his truck. He got out, gave me a crazy high quote, couldn't tell me when the work could be done, and insisted on trying to get me to buy a membership after I told him I wasn't interested.

So, I paid $130 for nothing.

My AC guy came the next morning. He said any respectable company would have this standard part on their truck. It took him less than 30 minutes to do the repair. If I had the part I think I could have replaced the motor myself. Online searches for the motor indicated I could have bought it for about $300. Air Tech wanted to charge me $830. That's more than $500 for labor that should take less than an hour.

It's almost a week later, and I still don't have the promised estimate of how long it would take Air Tech to get the part and fix my AC. Good thing I didn't wait for them. I guess when I wasn't interested in the salesman's pitch to replace my whole system I wasn't worth their time.

I wish I didn't call them. You shouldn't. Save your money and call a AC repair company instead of this AC sales company.

H D.

The estimate was grossly inflated, the time to complete the work was grossly inflated. They did the initial install of my brand new home, and I, in mistaken loyalty, thought they would be the best to evaluate and fix the issues. Service charge is twice other competitors and beware of what they say labor time will be! Never again!

Cynthia R.

I've used them since I moved into my condo 2 years ago and never had any issues until the last time they serviced my unit about a month ago. The service tech dropped a can of glue on my leather ottoman and two bath rugs ruining all of them. I was very understanding and the tech assured me that they would make it right. I called and spoke to Jacob who assured me that they would replace the items. He even thanked me for being so understanding. Once I purchased the replacements I called him and he said to just send him a screenshot my purchase and he would have a check issued and have the tech bring it to me. Well a week passed no check. I texted and he then said it was mailed. Still no check. I texted him yesterday and of course no reply. The sad thing is that I bought the cheapest items as to not have them pay a lot of money. With tax I spent about $100. The ottoman was genuine leather that came with a matching chair that was a housewarming gift when I moved in. I have a service contract that I will now be disputing with my cc company.

Karen D.

My Air Conditioner at home went out over the weekend. The home warranty I have wasn't helpful with assisting Saturday. I called Air Tech of Houston and spoke to Ashley and told her my delima. I told her even though her company doesn't do contract work I can speak to someone to get an Authorization to have them come if she could assure me service over the weekend. She assured me they would be available to come Sat or Sun if needed. After finally getting authorization & agreeing to paying for this service Upfront and allowing the warranty company to reimburse me, I talked back to Ashley (who was compassionate) she told me at 2:15pm someone would be at my home 6p-8p. Not only did they Not SHOW UP....Ashley text me at 8p & said ""can we put up up in a Hotel tonight"" when I asked to speak Verbally about Details of how that would work, She Stopped texting, wouldn't answer the phone anymore and my Family & I were Displaced. We did get a Hotel, but Air Tech didn't pay nor did they Attempt to reach out to Service me for the FOLLOWING DAY! Who Does That??? Completely IGNORE the customers that that made an appt with No Call No Show. That's Unprofessional at best
RUN IF YOU HAVE AN EMERGENCY. They dont even Pretend to Execute Professionalism

Steve A.

We were having trouble with one of our A/C units cooling properly. Unfortunately, I just tested positive for COVID-19 4 days earlier and the rising inside temperature was making resting difficult. I informed Air Tech of the circumstances and they still sent over a technician on the same day as my call to address the problem from outside the home. Zack spent several hours troubleshooting and then cleaning our two exterior A/C units. He called while on the way, again upon arrival, and then called me one final time at the conclusion of work to inform me of the work done.

Thanks for helping us out with quick turnaround in our time of need - you are appreciated!!! Resting and sleeping these next days in isolation will be much more comfortable. Great job Air Tech.