Air America AC

Tim R.

While shoping in the local Home Depot my wife and I scheduled an appointment with the Air America representative who had set up a table in the store. He assured us that the company could clean our ducts an told us there was a $69.95 service fee. The appointment was scheduled for a Monday between 10 am and noon. The service truck arrived at our home at 8 am. After looking at our system, the technician phoned me and said that the motor on our system was bad and needed to be replaced but he wouldn't put money into the system because of its' age and instead recommended replacing our airconditioning systems alltogether. I asked him to leave an estimate with my wife. He said that they do not clean ducts and that he needed to charge two service fees because there were two airconditioning systems. I told him not to bother with the esitmates and to leave my home. We hadn't had service to the system, from what he said he only looked at it and wanted to charge thousands of dollars to replace it. I phoned Home Depot and complained to the manager who was more than cordial telling me that they would not charge a service fee at all.

Alan C.

no shows on service calls. bad customer service. Once you bought it you own it. Your time is theirs to waste.

Michael D.

I'll tell you all the truth, I have not contacted Air America because I found another AC company that just blew me away. Cotto Air Conditioning was amazing. They took care of everything, explained the why's and how's to making the unit more efficient. I am very happy with them and at this time talking to Air America would be a waste of both of our times. It's a shame though, I really liked them until this guy tried to rake me though the coals. Got my mom over to Cotto too. If this is read by Air America, I hope you take it for what it is. One employee can hurt a company, especially in South Florida air conditioning where for some reason a lot of predatory companies give the industry a bad name. You did the right thing by contacting me and I did not contact you back, for that I apologize. However, I will talk to Cotto about the UV Light System. If they come back with a $1,000.00 unit your guy Mike tried pushed on me instead of the $200 to $300 unit I was told to get. I will update this review again and tell the truth.

Enid L.

Husband is real unhappy with this business, was referred from brother in Delray, but we have not been happy with these people spent a small fortune less than 3 weeks ago for a leak in liquid line now system wont shut off. not a happy customer no one tey sent knows how to repair.

Dane B.

Had them come out to give my A/C a tune up. The tech showed up within the scheduled time. He broke a piece off my unit and fixed it. He didn't try to charge me. The next day my A/C was blowing hot. Called the office and someone came out that day to fix it. He replaced a part and didn't charge me. It's working great now and appreciate the professionalism and not trying to charge me for something they broke. I'll be using these guys from now on!

Migs M.

We recently had a new a/c unit installed and are very happy with the service received from Air America. They were very professional from young lady that took my first call and set the appointment as well as the installation. Reggie and Llloyd were knowledgeable, helpful, curteous and professional. The unit works great and at the best price we found among all companies we contacted.

Bill B.

Buyer BEWARE!!! This outfit is in the A/C REPLACEMENT business, not the A/C repair business. After checking the pressure in my A/C system and giving a VERY cursory look at the handler, their rep. proclaimed that my entire A/C unit was shot and required replacing to the tune of upwards of $2,500 (they failed to even notice or mention that part of the split A/C system was still under the manufacturer's original warranty). The rep. added that he could charge the refrigerant in the existing A/C unit for $50/lb. (would require around 6lbs.), but would give no guarantee that it would fix the problem, as there likely was a leak in the system. I ate the $60 for their ""sales call"" and bid him farewell. From the following day, they then proceeded to pester me with hard-sell, guerrilla marketing phone calls to ask if I would recommend them to other people, if I had made a decision regarding my A/C replacement (because they ""wanted my business""), etc.
Needless to say, I tried a different person and am so glad I did! He correctly diagnosed the problem (the same which I had suspected all along), and only charged $20/lb. to charge the system. One hour later and I had ice cold A/C again for a fraction of what Air America had quoted!

C G.

Very satisfied with the new AC. All staff dealt with were professional and courteous.

Karen O.

Terrible service....three trips to unclog a drain. Misdiagnosed the problem, charged to refill gas and spent three hours looking for the leak. No apologies or discount for their poor service. NEVER call Air America unless you want to be ripped off! I have a huge water stain in my garage, wet boxes in the attic and clumps of ceiling dripped on my car. A huge mess because of their incompetence.

K. M.

BEWARE!!

Had 2 services provided, 1st was coupon tune up that took all of 12 minutes. When they were done the price changed by $20 over the coupon, which was confirmed over the phone. After 20 mins of back and they finally said ""just this time"". Not surprisingly this same AC unit was performing poorly, I called them an they came out. Tech claimed unit was totally frozen and it would take 5-6 hours to defrost. Oh the service call went up YET AGAIN by $20 fr tge quote over the phone. They stated i was being quoted residentail rates, the name and address they were goven both time was a business name. There is no way to confuse my business name with a persons name. Nevertheless i gave them the $89 dollar check even though i was quoted $69. He left and I had a friend come by and look at it, strangely there was no ice and after we turned it bak on it worked fine. I called back and spoke to a NASTY girl and then a pushy manager named Scott. He swore that I was confused and PROMISED me they wouldn't cash the check as I was suspicious and dissatisfied. Strange that I was told AC was a block of ice and it would take 5 hrs to defrost. When my friend looke at it only 1 hour had passed. Needless to say, they CASHED my check even though Scott gave me his word they wouldn't. This AC company is shady in my book. I assure u I won't do business with them EVER AGAIN and will not allow my friends get run around by them..PERIOD.