Abacus Plumbing, Air Conditioning & Electrical

Mayur D.

Got a quote to install an EV charger from my outside breaker box to inside my garage on the same common wall. This install required no conduit on the outside of the home as there was a punch hole through the breaker box that would lead directly into the garage and would be placed just adjacent to the breaker but on the inside of the garage. No more than 2-3 feet of wire needed.

Quoted $1800
Absurd price in all regards
Found another electrician that quoted me $280

Do NOT use them for EV wall charger installation

Cindy W.

I scheduled with the Abacus Plumbing for reinstalling 2 toilets after the tile floor renovation in my two bathrooms. On the appointment day (Tuesday), I was informed around 4pm that the technician couldn't come so that my appointment had to be postponed to Thursday. On Thursday, I am told that my appointment is canceled! I will never have anything to do with this unreliable company again!

Manuel E.

Are you kidding me? Why didn't we look at their Yelp reviews before we called them? Here's the situation. We schedule an appointment to have a dishwasher installed. We were given the standard window, 8am-6pm. We wait half the day before they call us and inform us that they are short technicians and need to reschedule. Why do they have tv commercials on every hour soliciting business if they can't service that business. Anyway they push us two days. Again we wait all day until approximately 9:30pm when they call us to say they can't make it and want to reschedule for the next day. Again the same window 8am-6pm. We put our foot down and tell them we can not sit home another day. They agree to put us at the beginning of the day. The technician shows up a little before 9am. Great! He's here all of ten minutes and quoted $900 to install our dishwasher. NINE HUNDRED DOLLARS! You would think it's a commercial restaurant dishwasher not a regular home dishwasher. They had no intention of wasting their time on what should be a $200 job when they have more lucrative business elsewhere. We do not recommend this company to anyone. I'm not stopping with a one star review on Yelp I intend on reporting them to the BBB. They can justify their actions to them.

J B.

Came out quickly to provide a quote for a tank-less water heater.

- Remove old water-heater from attic
- Tap into existing gas line (3ft of new connection), cap old connection.
- Supply, hookup & mount unit.
- Roof-guy to change vent.
- Electrician to install a new outlet (3 - 5 ft line)
- Permits etc.

The quote came to about $9,000.00, of that the price of the unit is about $1,600 retail.

I believe the hourly rate for everyone involved comes to like $700.

Byron S.

Our system (about 6 months old) has started to not work properly. EVERY time I have asked to speak to management, they seem to REFUSE to speak with me.

This is completely unacceptable that management is too good to speak with customers with a problem system. They tout lifetime warranties and ""100%"" customer satisfaction guarantee. Sure seems like false advertising to me.

Billy W.

I called Abacus Plumbing to replace one light switch. A simple job to say the least, didn't even need to turn the breaker off. He just unscrewed the two wires and screwed then back in. So how can they charge $470.00???????
This place is such a rip-off, No should use them ever, for anything,

Dino C.

I am a member of their HVAC maintenance program, cancelling tomorrow. One of my AC units stopped working. We called to get priority service that comes with the membership, they came next day, this was great. The woman that booked it on the phone stated explicitly there would be no charge for them to come out and assess what was wrong. The repairman showed up and checked things out but immediately kept telling me that I had an expensive system and ""this would not be cheap"". Red flag #1.

He went up to check the unit in the attic and within about 2 minutes came down and said the coils were leaking and they needed to be replaced. This took him almost no time at all.. Red flag #2.

I told him that the coils had been replaced 2.5 years ago and they were probably under warranty.. he called immediately back to the shop to check. After the call he reported they were not under warranty and ""he didnt expect them to be anyways"". He came back with a quote for $6300+ to replace the coils and a bunch of other things attached to the big unit in the attic. It was at this time he said that I needed to pay the service fee before he could leave. Red flag #3 and the trust was broken here.

I told him that the woman on the phone told me that didnt apply ( I assumed because I was a member of their program). He said no, if he had to ""pull any tools out at all during the diagnostic that it did then apply"". The only tool he pulled out was a voltage machine to check the power to the condenser, which I already told him I did myself.. so what other tools call for a $100 service fee? This was the exact moment I thought something was up. They would have gotten away with the $6300 charge if it wasnt for this. I reluctantly paid the service fee because I had to get back to work.

I knew something was up with this rep so later that day I called another AC repair service to get a second opinion. They came the same day and confirmed it was the coils that failed and were leaking.. BUT they informed that the coils were STILL UNDER WARRANTY like I thought they were. All of the other things the Abacus rep said needed to be replaced was also false, per this company. The new quote from new company.. $1600. New company was Elite Air Conditioning and Plumbing. They came the very next day with the warranty coils, replaced them, cleaned everything in their path and on the way out and were way more trustworthy. They didnt try to upsell me anything like the abacus guy did AND didnt charge a service fee when I accepted their quote. Abacus has lost my trust. Cancelling my membership with them.

Booger G.

Made an appointment to replace 2 electrical breakers that kept tripping in my garage. They arrived on time the day of the appointment. They say ""free estimates"" but was told it would be $160 to diagnose the issue ( doesnt sound free to me) and if we didn't have the work done we would have to pay the $160. I agreed because we needed to have the work done. Ended up being $540 to replace 2 breakers. The guy was here about 30 minutes total. I know they're a business that needs to make money but sheez.

Jason G.

Con artists. First guy didn't know how to run a camera down the toilet so he called for backup. Charged $760 because the service call required two people. Then gave me a $26k quote to fix something that wasn't broken, including $12k to break up cement. Used gloves with toilet water on them to open doors and turn on lights in my house. Disgusting and unethical. RUN AWAY! Do not let these people in your house!

Jenny G.

Do Not Call this place!. The estimates for everything are very expensive and not worth it- you get no video/pictures/description of where the leaks are located. When you try to call them back -they ignore you and never call back after leaving several messages. This is called Terrible Customer Service!! It's a shame that businesses like this one are still in business and continue to rip people off. If you are needing plumbing work done under your foundation- first off call a different plumber- not these jokers and- be sure to ask if they provide a detailed description of where the leaks are located and make sure they provide video or pictures. You may also want a second opinion so you can compare costs of repair. The best thing this place can do is shut down and go out of business.