A#1 Air

Keith W.

I had an issue and A#1 Air resolved it. As a customer, I feel that my needs and the needs of my family were important to them. They came to my home quickly and we are enjoying the nice cool ac once again!

bilal H.

Booked them to add some refrigerant to our HVAC System. They mentioned they operate on an open schedule. But, the technician did not show up on the scheduled day. I got a text message around 7:45 pm that the technician is heading to my property and I know that it takes them 20 minutes to an hour to get there which would be around 8:30pm in the evening.

This was unexpected and unacceptable. When I called them, the customer rep was very rude.

Stephanie G.

We have solely used A#1 for years. Our smaller unit was making a noise & our bigger unit stopped working a couple of days ago. The technician that came out last Friday immediately told me that my units need to be replaced. They are 'too old at 10 years AND there is a government mandate happening next year'. I told him that I didn't want to replace them. And, what would the cost be to fix them? He, then, starts his path of belittling my intelligence. He lets me know that IF I just choose to repair them, then I'm wasting my money. I asked again what the cost would be to REPAIR them. He reminds me again of the government mandate. Once again, I asked what needed to be fixed. He goes outside to inspect them. He, then, comes back in to let me know that the motor and a few other parts needed to be replaced on BOTH. To repair each unit, it would be over $4,000. I was shocked. He also let me know that I needed to replace my furnace because it was over 20 years old. I was confused & said that my house isn't even 20 years old & we replaced it in 2012. He continued to belittle me by telling me that my math was off because he just inspected it. Then, he tells me yet again that I need to replace my units as repairing them would be a waste of money. I shared with him that they weren't even the original units with the house & I just don't understand how they are in bad enough shape that they can't just be REPAIRED instead of REPLACED. He, then, encouraged me to go with another company because 'A#1 Air was clearly too expensive for us.' UM. I replied by saying that we had always used them & that we would start by repairing the large unit. He said that he would order the part & let me know when he would be back out. He also shared that it was Friday, so it FOR SURE wouldn't be that afternoon. And, gosh, it's the weekend, so probably not at all until the following week, but he would let me know that afternoon when it would be scheduled. I never heard from him or A#1 Air again. SO, I did just what he advised me to do... I called another company. The smaller unit only needed to have bolts tightened to stop the fan noise and the big unit only needed a motor. And, that company already had the part IN their truck! Wow! What a concept?!? My two units were fully repaired in 30 minutes. He said that they were both in good shape. I paid $759 total including their service call fee. Shame on you, A#1 Air!!!!! I was in a panic for a whole 24 hours over the $4,000 in alleged repairs needed, plus the prospect of my units being in such terrible shape that they needed to be replaced. We will NEVER use this company again, and your poorly trained tech, Nic, was right after all - we DID need to go with a cheaper option.

Corey G.

Let me say,A1 does not want service their own equipment especially when it falls under warranty. It do not seem to be a priority for them. I had their equipment for two years now and every year their equipment breaks down causing me more money for them to fix. I was told on Monday the AC parts I needed for repairs would be ordered and would take a week to arrive well the week is over today is Friday and still no parts. I received no call from the tech or the parts section telling me the status of the parts. I had to call more than once before I got a definitive answer on the part required for repairs. Autozone, Oreilly and Advance Auto can get parts in three days. and they can not get parts in a week. I will say it again ,If it is covered under warranty, Its not a priority. Their AC unit that I had installed breaks down every year since the day they installed it. I am beginning to think their ac units are garbage. In good faith I can not recommend buying any AC Units from them or attaining their services. It's got to be a better company out there with better AC equipment and better customer service.

Patricia S.

Respectful,
Quality and Safety excellence
Consistently share information and knowledge about
the product he was replacing.
High driven, motivated person in getting the job done.

A #1 Tech Hunter and his assistant

Shree B.

I thought I had made a good decision on purchasing my 12000 dollar unit from A#1 until the technician came out for a two year tuneup and recommended me having 2500 hundred finance for a deep clean. It's only two years old! What type of practice is this? Since the visit I've had nothing but problems. SMH. Wish I've heard of Elmer's before dealing with these sharks.

Michael W.

Still waiting for Korey Jackson to return my call. I'm in this for the long run. I'd highly consider you move on the another company. There is a lot of quality service providers and this is obvious one you'll want to stay away from. Will update soon.!!

Bryan B.

Had a new Rheem unit installed in December 2021. Several months later, noticed that the fan seemed louder than it had in the past (it is right outside of our master bedroom window). Called A#1 Air, who put the unit in less than a year before, just to make sure nothing was wrong. Tech was onsite for 2-3 hours, claims the compressor is out, needs to be replaced, but we are liable for the $1600 for refrigerant. Mind you, the unit was pumping out cold air with no issue, however, nothing was said about the noise of the fan motor. Ignored the request to replace the compressor as there was nothing wrong with it.

Fast forward to spring of 2024, the unit stops cooling. Had a separate HVAC guy come out. He looks the unit over and, per my description of the issue (cooling most of the day, but not in the heat of the afternoon), figures out the machine is doing a high pressure lockout, the fan motor is not kicking to the high stage. Call A#1 Air as it is still under warranty, a senior tech named Mr. Woods, who is the only person that is worth a damn at this company, hooks up a temp motor to get cooling again while we wait for a new part. Also had him test the compressor, which he showed to be perfectly fine. Unit starts cooling immediately.

New part arrives three weeks later, brought out to install, but the tech notices it is damaged. Leaves on the temp motor, but has to order a new part. After another two weeks, it stops cooling again. A tech is sent out on a Saturday to check things out. Stands by the unit for less than a minute, before informing me the compressor is out, but, again, we are responsible for the refrigerant at $1600. I've already been through this once so I know you have to actually test the compressor; this yahoo touched nothing. Called again and got client relations involved, as I am not happy. Informed the part is in and will be scheduled out for Tuesday, and that, ""the compressor could be out because if the fan motor is out, it can cause the compressor to burn out.""

Had a separate company working on our downstairs unit the day of installation of the fan motor. He tests the compressor and shows it is working perfectly fine. So this is the second time this company ""misdiagnosed"" an issue to gouge you for refrigerant, which I have since found three separate companies sell for $85-$89/pound, not the $169/pound A#1 Air claims is the going rate. Techs from A#1 arrive, test compressor, which they confirm is perfectly fine, install new motor, and add an after-market switch of some sort for $400. Things start cooling again.

Here we are, less than a month since the new fan motor and switch were installed, and this PoS is busted again. This time, a tech came out, found the breaker is being tripped. Unhooked the compressor and it works fine; hook up the compressor and the breaker trips. Compressor is ACTUALLY out this time. Guess what? I'm liable for the $1500 for refrigerant. Call client relations again, who assures me the issues will be brought to the attention of management. She just called and they want to drop the price from $1500 to $1100. I am beyond pissed.

Had this crap company done their job to begin with, they might have known the motor was going out a year ago, but they are more concerned with scamming people into thinking their compressor is out so they can get you to pay sorely inflated prices on refrigerant. Had the motor been properly changed two years ago, would my compressor still be cooling today? I guess we will never know. Stay away from this company.

Reviewed them on Google and was the given the usual response to call the client relations team. Per that response to call the client relations team, my wife called was told by a young lady, ""I'm reading through the notes and Corey, the manager, said 'they aren't getting anymore money.'"" This is the most unprofessional company I have ever had the displeasure of dealing with.

Raymond

There is a reason why they have a low rating. They come out and provide a quote within a minute of inspection and charge $89 dollar service fee. The technician tells me the call the main office as they will waive it, but no, they won't waive it. Also, the quote they provided was on the high side. Had several companies come out thru Yelp and they all offered free quote, but not this one. If I were you, I would not ask for a quote from this company.

Amy S.

This company recently had a merger, and the office is a mess with zero communication and followup. We purchased a new A/C system from them only 7 years ago, and it already has a coil leak and needs a new coil and capacitor (nearly $3000). The technician ordered the parts over 2 months ago, and we have had no follow up. I have called 7 times and asked for a manager to call me, and no one ever has. I did finally get a call that the parts were in and they would be there to install on Friday. They could not give me a time frame, so I waited at home all day. The first crew came around 2:30 and said they only had one of the parts. The other technician came close to 9 pm. I asked all 3 technicians again to have a manager call me. No one ever did. The technicians were great, but management doesn't give a crap about good customer service. I would dearly love a call with an apology from an actual manager.