A#1 Air

Terri B.

Clinton Richards did a great job cleaning my AC unit and completed my summer tune-up. He was professional and friendly. I appreciate the team members who service my system because they always do a great job.

EA R.

BEWARE!!! and FOLLOW any A#1 technician that comes to your home.

On Friday Jul 12, ""Jake"" responded to call for a check of our AC system, after it stopped working the day before. I went into the attic to check the HVAC unit on July 11 when the malfunction occurred. All ducts were intact.
When A#1 Jake went into the attic to check, he came down reporting there was a tear in the duct causing air to release into the attic area. He then presented an estimate of several thousand dollars to affect repair. Also, Jake INSISTED on talking to my elderly sister instead of with the male of the household, who stood firm against Jake. The result, Jake became testy and went away in a huff because his SCHEME to get a high priced sale didn't work.

There was NOTHING WRONG with the duct work. Now there was a significantly torn duct the day after???!!!

CONSUMER LESSON: FOLLOW these technicians around, even if you have to get someone to climb the stairs to the attic! Take a photo of your system so if any technician should attempt to vandalize your property to get a big dollar sale, you have your proof. Senior citizens DON'T BE PRESSURED.

Bill N and Elizabeth R

Christopher O.

I would leave a zero if this website would allow it.
A#1Air came out and gave me an estimate to replace a split-system HVAC unit for my garage. Their bid came to $8,878. This seemed very high so I made sure to get another bid from a local DFW company. The second bid came in at $5,800, and included a Trane unit vs. Darkin (A#1Air bid). The unit was exactly the same size (2.5 ton), and the job was completed w/o any additional charges.
I would tell anyone looking for HVAC work to avoid A#1Air. This type of business practice should not be rewarded.

John D.

A1air doesn't want to solve any problems. They say contact their quality people but there is no listing for them. I stated I wanted to discuss this before I posted but got no response and searching for anything but how to give them more money results in no listing.

Ken D.

A#1 cleared a bathroom drain clog by using a snake tool put down a roof vent access. Two men completed the task in just 1.5 hours. The total charge was $726!

When asking why the job was so expensive, I was told it was a flat rate for the service, yet when I scheduled the service I was told no estimate could be provided. If I had known the price was so high I would not have used A#1.

The price of $726 for 1.5 hours of work to clear a simple clog is viewed as excessive.

Danny Y.

BEWARE!! These people are crooks! Took advantage of an elderly couple with a broken AC unit. Told us they couldn't get parts for a unit they installed 14 years ago. Never saw a written quote, just their tech tapping on a tablet. After calling their office multiple times I finally got a invoice a week after installation. I was charged $494.00 for a thermostat that I can buy for $49.99 at Lowe's or Amazon. And I was told it could be financed for 60 months interest free. But the invoice showed a $1,057.30 ""Merchant Finance Fee"" added to the total. After talking to numerous people from A#1 Air, including a cocky jerk from their corporate office, it was obvious to me this is how they operate.. Almost $10,000.00 for just a outside unit!!! Senior citizens beware!!

Barb S.

Came out to do an A/C inspection and clean vents/drains. also advised them that my ac filter was getting wet. Spent 2+ hours, charged ridiculous amount and when they left, the ac was not cooling at all, filter hadn't been changed and was soaking wet (I had put in a new filter prior to them arriving). I called them and they sent a tech that evening, who was not at all happy to be there. Amazingly, even though he said he didn't do anything, suddenly it wasn't leaking any more and the house was now cooling. Also had an estimate on putting new piping under my kitchen sink as still had old copper piping. Today i noticed that the hose to my garbage disposal was broken and water leaking everywhere. Didn't even give them a chance to look at it as i do not trust them at all. Also contracted with them to have a company they work with install attic insulation the next day. When that company left, there was insulation all over my garage and in the alley. No clean up whatsoever. Please be careful who you choose and inspect EVERYTHING prior to them leaving.

Jeff W.

Well up until this week I would have always given this company a 5 star review but they lost a customer over the weekend. This all started when my drain line for the condensation clogged up. It was tripping the safety switch and killing power to the unit. I got the drain unclogged myself, no big deal, but in talking to another AC tech we came to the conclusion that the safety switch has been installed incorrectly from the onset. That's why it couldn't drain even after I unclogged the line. So I called A1 and told them the problem. They insisted I pay an $89 service call fee to come out and look at the problem, even though I'm still under warranty and they created the problem. After two phone calls with an extremely rude and unhelpful guy named Lorenzo I get someone else on the phone who promptly and happily waived the service call fee. When the tech, who was very nice and helpful, came out he said the problem was the drain line was clogged. I agreed and let him know I had unclogged the line the day before but because the safety switch was installed (by their techs) incorrectly it's unable to drain. He called his manager who said he could not fix the issue without charging me. I have been paying for them to come out twice a year for tune ups since this system was installed and no one ever said anything about this switch being wrong but the first AC guy I called said that it's not right. So this is the big problem. They now won't even back up the work they have previously done on the system even when it's so blatantly their mistake.

Paul M.

I had a service call on July 1st to diagnose and repair a blown capacitor on my Trane XL16i condenser unit. Once repaired and replaced I asked Brandon if he had experience installing a Trane XL824 thermostat replacing the old TCONT800 thermostat. The requirement was an understanding of the dehumidification requirement that we currently have and will need to maintain via the XV80 IFC. He claimed this was not a problem and charged me $125.00. I gave the system a couple of hours watching the humidity level escalate to 71 percent thus prompting me to call A#1 Air to send a tech with Trance experience and training - they sent Gage. He rewired Brandon's work and claimed he could net get stage one on the condenser unit working and using stage two was fine. I have given the system one week to see if the humidity levels drop to a set point of 45 percent. Since this has not happened I called A#1 air yesterday and today - also forwarded pics of the incorrect wiring that both Brandon and Gage performed. As of today I have had no response from this group. If you require experienced Trane tech's do not use A#1 Air.
Paul M.

D B.

Honesty is the best policy. I just had other AC companies look at my inside unit and was told it was IMPROPERLY INSTALLED 7 years ago when A#1 installed it. I was told that the unit ""was shoved into the space, is resting on the blower and that bent it out of shape causing a (horrific) noise"". It was recommended it be uninstalled and re-installed correctly. Instead of an entire new system inside and out I can get it re-done correctly for a fraction of the price A#1 quoted. I almost hired them again. I am sad that they were trying to take advantage of a senior citizen instead of admitting it was a poor installation to begin with and just make it right.