A#1 Air

Harvey S.

DO NOT PURCHASE ANYTHING FROM THIS COMPANY. This is the most corrupt and morally bankrupt company I have ever done business with. They completely lied and cheated us. We purchased two systems. Both of which were supposed to be 16 seer but the systems installed are clearly labeled 13 seer. They refused to acknowledge their dishonesty. Read all the one star reviews. I'm not the only person to have horrible experiences with them. Please do not risk being cheated by them as so many others have.
Further, I encourage every person with a one star experience to file civil suits against this company to try to get compensation for their dishonest business practices and horrible service. DO NOT DO BUSINESS WITH THIS COMPANY.

Sandra W.

On Monday, October 23 I called A#1 Air in Lewisville as our bedroom air conditioner had stopped working. It was determined that when the roofer replaced the roof a nail went into the freon line which caused all the freon line to leak out. I reported the issue to A#1 as the roofer would not pay for the repair as they said the line was to close to the roof. A# 1 replaced both our air conditioners about 6 years ago. Roxy from customer service got someone out the next morning working late that night to get me the first appointment the next day. Daniel the senior tech checked out the system and determined that it was a hole in the line caused by the nail. After working with several layers of management, Mr Crowson from Director of Services agreed to pay the $1600.00 repair. Wow! I was impressed. It was a tricky situation with the roofer blaming A#1 and A#1 blaming the roofer. Since A#1 and Mr Crowson are an outstanding ethical customer service business and they stand behind their work they agreed to repair free of charge even though it was not very clear whose fault it was. It might have been a long drawn out ordeal but A#1 Air came through! You should trust them with the replacement of your air conditioners. Glad I did!

Jimmie B.

Our a/c went down had this company come out to service our A/c He looked at the unit said it was the condenser fan motor that was out and it was covered under warranty but the labor for doing the work was $587 in labor so we had got a second look from a different company and it turns out that it wasn't the motor it was just a wire that was installed wrong and was rubbing and shorted out and broke off the original technician said nothing about the wire he just said it was the motor and $587 is insane for labor then not telling us the real cause that's how you loose the trust of a customer if your thinking about using this company don't go somewhere else there just taking advantage of in a tight spot

Michael S.

A number one air came out to my home and replaced to start capacitor on the compressor the technician Jake looks at me and says 391 you want it fixed I didn't like his nasty attitude he left the bracket off of the new capacitor which is laying on the ground right beside the unit now they keep calling and bugging the hell out of me want to come back. you people are a rip off and the public needs to know it don't do business with them cost me over $500 for a damn $50 capacitor

Don B.

This company's scheduling system is misleading. They won't give you a window for when they will arrive at your home so you spend all day waiting. They do contact you about every 2-3 hours with these annoying update calls that are meaningless. I recommend that you find a reputable HVAC company to deal with.

John T.

Price rape!!!. Response time great. Less than 2 hours after calling, a tech was here. 10 minutes later and $406 our sink was unclogged. $39 service charge and $367 to snake our sink drain and 10 minutes of total work. Never again

Trey G.

Overpriced for sure. Tech was an a55hole. Was in a bind so didn't have much options. My current system was having issues in this heat but was working. When the tech left, nothing was working. Got home and my girl was in 93 degree house. Had been holding at 82 before. Ended up with $10300 bill for new compressor and consdesoe. I don't even know what I got. They have you by the balls. Still struggling to cool in this heat but better than it was....not 10k better. Couldn't afford to do it but had no choice. 15 years of payments I have now. I don't recommend to anyone. Find another company. I see on TV the next day....3000 in rebates, 72 a month complete system. I don't have a big house. I asked about rebates and stuff and was told nothing. This set us back.bad. thanks A1.

Wanda P.

i have been a customer of A#1 air since 2014, the installed a new unit in my house, i pay for the warrant and service calls monthly. in Feb i got my unit maintenance and it has to be repaired, i guess the service guy stepped on the drip pan and tried to charge me 3500 to fix it after june they finally called me back and told me they were going to cover the cost, so when they came out its now my Compressor, i have been without air since Saturday and the guy come to fix the unit today and still cant put the drip pan in because now they want 3800 for labor for a compressor because they are trying to say the part is covered but the labor is 3800.

im getting an attorney

Lily G.

Their guarantees are based on their ""discretion "" they do not want to uphold the ""we fix it or it's free"" when it's costed the customer hundreds and numerous visits. I have spent a lot of money due to their techs guessing the problems and making up problems. Terrible company to get help from when the unit is not working. They do not communicate within departments. I cannot get ahold of a manager or supervisor and they are trying to tell me the repairs were necessary when several techs have came back and stated ""oh that wasn't the problem, it's this"" and then my AC still does not cool. It's been the same problem over and over and they can't fix it and they will not honor the free of charge guarantee. Kwana and Kendra were zero help and managers do not like to speak to customers to resolve issues.
Some techs are nice and helpful (Leo) and knowledgeable but as a whole, the leadership lacks. I would recommend you look at other options. By far my worst experience with a company. If anyone has a contact with who can help me receive credit for all I've spent and no problems to be fixed, that would be great.

Joni M.

Do not use this company! Our AC has been out for 10 days and it is in the middle of JULY! They said they ordered a part but it would take 5- 7 days to get here. This is a huge company, they should not be ordering a part, it should be in their warehouse. Why is it that Amazon can have items here in 2 days but this place is acting like this part has never gone out on an ac unit. I should also mention that this is a new unit, only 3 years old! We are still making payments on it! We have called twice a day and no one seems to know what they are doing. Each time we are told something different. One person said the part was never ordered, another person said we had to call a different department. Today they called just to tell us that they still haven't gotten it in but couldn't tell us if it was actually ever ordered. Also back in December, our heater wasn't working well. They came out and said they installed the wrong part. We still had to pay them when they were the ones that made the mistake!