A#1 Air

Dr. LaShonda R.

I needed several repairs for plumbing and HVAC in my home and was watching commercials and started making appointments with another company that I saw on WFAA. Their website stated they wouldn't be able to fix my HVAC system til SEPTEMBER and it is now MAY. I couldn't believe it! I left the appointments in anyway, hoping that I'd hear from them soon. Lucky for me, the next commercial to come on was A#1, so I went their website and started making appointments. Even though it was after 6PM, they called me within 30 minutes to find out what was going on in the house and ask me when the best time was to come out to fix my issues. Not only that, but they sent someone to my house the same evening to check out my HVAC system, and then someone came to discuss multiple to options to fit my budget. The SAME NIGHT!! They were prompt, professional, kind, and courteous. They took extra care to keep my house clean. And my new HVAC installation is working SO well I was freezing in my house within 24 hours. They included an inspection of the house, a surge protector, and air duct cleaning. I didn't miss a minute of work! Leo, Bryce, Frank and everyone else I came in contact with were absolutely outstanding. I cannot say enough about this team. Their efficiency and willingness to accommodate is rare. I texted the other company back and told them to cancel my appointments, they said told me that I had contacted them after hours. They're not wrong, but they certainly lost a customer!

Lynne H.

I got my entire air ducts replaced by them 2 years ago, 7500.00 which was supposed to include new insulation. Well, I had a contractor come because the humidity in our house was outrageous, guess what? No new insulation that we paid for in the attic!! Stay away from this company at all costs, I filed a BBB complaint and am going to alert the local news sources of this blatant abuse of customers, especially senior citizens.

Larry H.

Sam came to our house and quickly assessed our problem and got to work on it. Our situation was a little abnormal but Sam took it in stride. We have a supplemental warranty and Sam negotiated with his bosses to make sure we got the service required to get the job done right. He was professional, courteous and knowledgeable. He came up with a very clever solution to our very unusual problem. Thanks Sam.

Edward M.

A1 Air does not honor their warranty. Bought a system in March 2016 and was told by salesman that I wouldn't have to worry about anything for 10 years since parts and labor for my system were covered. I also added a zone system and nice thermostat. These are listed as add-ons to my system, meaning they are part of it. The paperwork is clear that my system has a 10 year warranty. There are no other warranties listed, no exclusions noted or exceptions on the signed contract. Fast forward to today and the thermostat has failed and A1 is saying I will have to pay over $2000 to replace. They claim that the thermostat only has a 5 year warranty. Take a look at the attached contract and you will that nowhere is there anything about a 5 year warranty. The only warranty listed is 10 years.

Michael C.

The gentleman was prompt, courteous, and communicated the problem well.
The quote was reasonable and luckily resolved the problem. I would recommend them with no problem.

Janet P.

Do Not USE this Company. The worst company I have ever dealt with. They say they will make things right. Not even close. First they said they wanted to come do a tune up, but that didn't happen but wanted me to pay for it anyway. Then they said there was a 2 foot wire that needed to be replaced. Quoted $495. I had a mom and pop company replace it for $50. I heard they work on commission so I am guessing that is so they can charge what ever they want. They are HORRIBLE. I will never use them again.

Don B.

Paid $21k for two units, still trying to get dampeners set right as part of the house still cold. Called today as it has been two years, told service charge is $99 plus they would have to get a quote to adjust dampeners. I know it has been two years but the flow is still not right and you only notice when it is cold out.

Trena D.

Quoted 995.00 to clean my unit THAT THEY installed ....Had On Time Air come out...they had to do a repair and clean for 259.00....On Time Air also said my unit wasn't that dirty....Will NEVER do business with them again.

Michael Sean G.

It's 4:21 pm Tuesday 2-6-2024 and A1 air just left my house around 3pm. So in July of 2021 I made the mistake of buying a brand new central ac/heat system from a1 air. A1-air customer service has been harassing me with phone calls and emails saying that if I want my warranty on my system to be honored that they need to come out and do preventive maintenance on my system ,which I have to pay $70 for this privilege. A1 air representatives left me with a estimates of $3000 or $1400 for recommended services on a system that's 2.5 years old. Today I paid them $70 ,they did nothing other than write up ridiculous estimates for services that probably don't even need to be done. My expectation from this rip off company is that today's (required visit to maintain my warranty) is nothing more than information gathering ,so that in the event I should ever need my warranty they will have justification to not honor my warranty if I don't agree to these ridiculous preventive maintenance recommendations. As for myself, I will never allow anyone from A1 air on my property again and will find a reputable, trustworthy company to handle maintenance on my ac/heat system. If you need a new system or just some Freon in your system or for any other reason, DO NOT USE THIS CON/RIP OFF COMPANY ! YOU WILL REGRET IT !!!

Jacky C.

Paid 11.5k for a unit and cannot even use if for heat.
Will not heat my house at all. Still under warranty and
they stated they would get back to me. I could close all but one
vent and still not enough heat to heat up a room.