A#1 Air

Michael C.

The gentleman was prompt, courteous, and communicated the problem well.
The quote was reasonable and luckily resolved the problem. I would recommend them with no problem.

Janet P.

Do Not USE this Company. The worst company I have ever dealt with. They say they will make things right. Not even close. First they said they wanted to come do a tune up, but that didn't happen but wanted me to pay for it anyway. Then they said there was a 2 foot wire that needed to be replaced. Quoted $495. I had a mom and pop company replace it for $50. I heard they work on commission so I am guessing that is so they can charge what ever they want. They are HORRIBLE. I will never use them again.

Don B.

Paid $21k for two units, still trying to get dampeners set right as part of the house still cold. Called today as it has been two years, told service charge is $99 plus they would have to get a quote to adjust dampeners. I know it has been two years but the flow is still not right and you only notice when it is cold out.

Trena D.

Quoted 995.00 to clean my unit THAT THEY installed ....Had On Time Air come out...they had to do a repair and clean for 259.00....On Time Air also said my unit wasn't that dirty....Will NEVER do business with them again.

Michael Sean G.

It's 4:21 pm Tuesday 2-6-2024 and A1 air just left my house around 3pm. So in July of 2021 I made the mistake of buying a brand new central ac/heat system from a1 air. A1-air customer service has been harassing me with phone calls and emails saying that if I want my warranty on my system to be honored that they need to come out and do preventive maintenance on my system ,which I have to pay $70 for this privilege. A1 air representatives left me with a estimates of $3000 or $1400 for recommended services on a system that's 2.5 years old. Today I paid them $70 ,they did nothing other than write up ridiculous estimates for services that probably don't even need to be done. My expectation from this rip off company is that today's (required visit to maintain my warranty) is nothing more than information gathering ,so that in the event I should ever need my warranty they will have justification to not honor my warranty if I don't agree to these ridiculous preventive maintenance recommendations. As for myself, I will never allow anyone from A1 air on my property again and will find a reputable, trustworthy company to handle maintenance on my ac/heat system. If you need a new system or just some Freon in your system or for any other reason, DO NOT USE THIS CON/RIP OFF COMPANY ! YOU WILL REGRET IT !!!

Jacky C.

Paid 11.5k for a unit and cannot even use if for heat.
Will not heat my house at all. Still under warranty and
they stated they would get back to me. I could close all but one
vent and still not enough heat to heat up a room.

Marsha N.

We had a AC guy who blamed the seller of our home for 3 faulty AC units. three new Lenox HVAC systems broke coils went out all in first 3 to 4 years. They also put in new ducts and one fell the day our warranty ended. It was not supported like all the other ducts. The duct goes to our office.

Harvey S.

DO NOT PURCHASE ANYTHING FROM THIS COMPANY. This is the most corrupt and morally bankrupt company I have ever done business with. They completely lied and cheated us. We purchased two systems. Both of which were supposed to be 16 seer but the systems installed are clearly labeled 13 seer. They refused to acknowledge their dishonesty. Read all the one star reviews. I'm not the only person to have horrible experiences with them. Please do not risk being cheated by them as so many others have.
Further, I encourage every person with a one star experience to file civil suits against this company to try to get compensation for their dishonest business practices and horrible service. DO NOT DO BUSINESS WITH THIS COMPANY.

Sandra W.

On Monday, October 23 I called A#1 Air in Lewisville as our bedroom air conditioner had stopped working. It was determined that when the roofer replaced the roof a nail went into the freon line which caused all the freon line to leak out. I reported the issue to A#1 as the roofer would not pay for the repair as they said the line was to close to the roof. A# 1 replaced both our air conditioners about 6 years ago. Roxy from customer service got someone out the next morning working late that night to get me the first appointment the next day. Daniel the senior tech checked out the system and determined that it was a hole in the line caused by the nail. After working with several layers of management, Mr Crowson from Director of Services agreed to pay the $1600.00 repair. Wow! I was impressed. It was a tricky situation with the roofer blaming A#1 and A#1 blaming the roofer. Since A#1 and Mr Crowson are an outstanding ethical customer service business and they stand behind their work they agreed to repair free of charge even though it was not very clear whose fault it was. It might have been a long drawn out ordeal but A#1 Air came through! You should trust them with the replacement of your air conditioners. Glad I did!

Jimmie B.

Our a/c went down had this company come out to service our A/c He looked at the unit said it was the condenser fan motor that was out and it was covered under warranty but the labor for doing the work was $587 in labor so we had got a second look from a different company and it turns out that it wasn't the motor it was just a wire that was installed wrong and was rubbing and shorted out and broke off the original technician said nothing about the wire he just said it was the motor and $587 is insane for labor then not telling us the real cause that's how you loose the trust of a customer if your thinking about using this company don't go somewhere else there just taking advantage of in a tight spot