A#1 Air

D B.

Honesty is the best policy. I just had other AC companies look at my inside unit and was told it was IMPROPERLY INSTALLED 7 years ago when A#1 installed it. I was told that the unit ""was shoved into the space, is resting on the blower and that bent it out of shape causing a (horrific) noise"". It was recommended it be uninstalled and re-installed correctly. Instead of an entire new system inside and out I can get it re-done correctly for a fraction of the price A#1 quoted. I almost hired them again. I am sad that they were trying to take advantage of a senior citizen instead of admitting it was a poor installation to begin with and just make it right.

Kimberly C.

I don't recommend this company! I have been struggling to schedule an appt with a specific technician that I had out a while ago with A#1 Air. I liked the technician and felt like he was an honest guy, so I wanted the same guy to come back if I needed an A/C guy again. I'm a woman and In my world- honesty and integrity mean a lot. We own multiple properties, so finding a technician that I feel I can trust who doesn't try to up-sale me is not always easy. I made it clear that I only wanted Justin M. The office gal mistakenly booked my appt with someone else the day of my 1st appointment because she scheduled it on his day off. The second appt that was scheduled was on July 3rd. Around 4:00 pm or a bit later, I called to check the status of when Justin would be by and I was told he had several calls yet to go, so it would be much later in the evening before he arrived. I do realize it's a busy time of the year. Due to the 4th of July and our family heading out of town in the evening of the 3rd, I decided to reschedule for another day with Justin M. I was again rescheduled to see Justin M. on July 9th which is today. I just called to get an idea of what the window looks like for him to come by today and I was told he's out on vacation all week, now. It's already been about 2 1/2 weeks I've waited just to see Justin M and I've made it clear I don't want to see another technician every time I've scheduled with A#1 Air. Instead, the office schedulers have just put another technician on the schedule without asking me or calling me back when they realized Justin wasn't available. At one point I spoke with the dispatcher directly and she wasn't very friendly. I would NOT recommend a company that has such bad communication within its company relating to days off and vacations and more importantly, they have poor communication with their customers. There is no excuse even if their company employs a large number of people, locally. There is most definitely a ""disconnect"" within their own company. I've given up on them!! I will be finding another heating and air company that I feel comfortable using with my other properties. I've given two stars rather than one because if it weren't for the front office scheduling and dispatcher problems- I would probably be happy with Justin M.

Jason W.

Stay away from this company. There's nothing free so don't think that. Requested service and was lied to several times that day they were on the way. They've hours nothing so we went somewhere else. Sucked because my wife took off work and they never showed up. Then they offered a free thermostat???? My thermostat is fine you never entered my house and you're trying to fake free me stuff.

Jolene W.

I would definitely NOT recommend this company for any sort of plumbing work. it is not in their realm of expertise. i had a slab leak and by the time they left I had huge holes cut in dry wall in three different rooms- living room, family room, laundry room, and water supply completely cut off indefinitely until an outside slab leak expert company can come in. A #1 Air literally made things worse. We called the office for help and they didn't even recognize us. A manager never returned our call. Very negative experience for our beloved home.

Ranger R.

UPDATE: Those two new Rheem hot water heaters that they installed lasted less than five years before rusting out on the inside. Orange water was coming out of the faucets in my home. I had them both replaced with a different brand by another plumbing company after A#1 Air said there was nothing they could do about it. The only solution they offered was flushing out the hot water heaters at my expense knowing they were rusted out and that it wouldn't solve the problem. After this experience I seriously question the quality of materials they are selling. Stay away from Rheem. We've also had many problems with the two Rheem AC units they sold and installed for us. They damaged two new coils during two install attempts on one AC unit. But they have honored their warranties thus far and they paid for the ceiling water damage fix when the AC pan in the attic overflowed due to an install issue on their part. That's why I will give them at least two stars.

Chris K.

Scheduled a simple routine service call - no issues with the A/C just a check up. First available appointment was about 10 days out, so I took it. On the day of the appointment A#1Air no called, no showed. I called them the next day, they apologized but had no explanation, and said they could get someone out the next morning. I made sure to emphasize that if there were ANY changes, issues, or problems to text or call me and leave a voicemail. The next day, they again no called and no showed. So I call them again at about 6:30PM, and after a lengthy hold the rep says she is talking to dispatch and they're trying to figure out what happened (""as am I"", I think). And it turns out they don't know what happened, but would like to reschedule me. Uh...no, you've already wasted TWO WEEKS of my time, when I could have called a competitor, and after no call no showing twice there's not going to be a third time. Horribly insulting. I will literally never call this company again.

Robbie D.

Poor customer service. I would not recommend. Find another company. I have a service contract with them that assures me priority scheduling. I have an appointment today scheduled between 8-12. It's 1:01pm right now and no one has called. I had to call and complain and both the customer service rep and customer service manger couldn't have been more condescending or care less. All I was asked is if I want to reschedule after waiting since 7:45 this morning.
POOR, POOR, POOR.

Shirley T.

Don't waste your time with A#1 Air. I booked a tune up with them on a Monday. Monday afternoon they called to reschedule to Friday. I called them twice on Friday to confirm they were coming and they said yes. After I wait the entire day for the technician to show up they call at 8:45pm to reschedule for 1 month later! Absolutely ridiculous and the worst customer service ever.

Jonathan B.

We purchased a new 5-ton Trane HVAC system from A#1 Air after several attempts and thousands of dollars spent to try and resurrect the one that came with the house. The installers Tony and Victor could not have done a better job from start to finish. There was a discrepancy on the parts and he immediately recognized it and had one sent to the location for the installation. Their communication throughout the entire process was thorough and answered all the questions that I had. Anything I requested changed they changed with no pushback. Their attention to detail and quality was superior. Everything looks very well done. I am pleased with what I purchased and how it was installed.

James L.

Misleading warranty claims. Make sure you read your contract carefully with this company. This company installed a complete HVAC system into my house. It included a 10-year parts and labor warranty. The technicians did not install the condensation drainpipe correctly. It clogged and shut off the system, usually during extreme heat wave situations. When I called them about the problem, they insisted there was a $75.00 service charge to send a technician, even though it was under warranty. I asked where this was stipulated on the contract (since it was not) for warranty work. They agreed to help a couple times by clearing it but then insisted I pay their service charge. I ended up doing it myself many times. The last time I called they increased the service charge to $99.00. Even though A#1 Air replaced the original system incorrectly, the last technician said the drain system was incorrect and charged me almost $1000,00 to fix it, even though they did the original installation, and it was supposed to be under warranty. The installation was done incorrectly, and they would not honor their warranty. I do NOT recommend this company. They do not stand by their work and charge a service charge every time there is warranty work. They might have changed the language on their new contracts. Anyone with an installation contract with A#1 Air should read it and if they had the same treatment, a class action suit might be in order.