A#1 Air

Lily G.

Their guarantees are based on their ""discretion "" they do not want to uphold the ""we fix it or it's free"" when it's costed the customer hundreds and numerous visits. I have spent a lot of money due to their techs guessing the problems and making up problems. Terrible company to get help from when the unit is not working. They do not communicate within departments. I cannot get ahold of a manager or supervisor and they are trying to tell me the repairs were necessary when several techs have came back and stated ""oh that wasn't the problem, it's this"" and then my AC still does not cool. It's been the same problem over and over and they can't fix it and they will not honor the free of charge guarantee. Kwana and Kendra were zero help and managers do not like to speak to customers to resolve issues.
Some techs are nice and helpful (Leo) and knowledgeable but as a whole, the leadership lacks. I would recommend you look at other options. By far my worst experience with a company. If anyone has a contact with who can help me receive credit for all I've spent and no problems to be fixed, that would be great.

Joni M.

Do not use this company! Our AC has been out for 10 days and it is in the middle of JULY! They said they ordered a part but it would take 5- 7 days to get here. This is a huge company, they should not be ordering a part, it should be in their warehouse. Why is it that Amazon can have items here in 2 days but this place is acting like this part has never gone out on an ac unit. I should also mention that this is a new unit, only 3 years old! We are still making payments on it! We have called twice a day and no one seems to know what they are doing. Each time we are told something different. One person said the part was never ordered, another person said we had to call a different department. Today they called just to tell us that they still haven't gotten it in but couldn't tell us if it was actually ever ordered. Also back in December, our heater wasn't working well. They came out and said they installed the wrong part. We still had to pay them when they were the ones that made the mistake!

Michelle W.

Downstairs a/c is 8 years old, repairman said he would not work on the unit and we needed a brand new unit. Called another company and they came out an hour after he left & replaced the capacitor ( it had a loose wire and replaced it just in case). Also he left a door to something open in the attic. The unit won't work with that door open. $100 service fee wasted.

Daren M.

I called A# Air after an uneasy feeling with another company. Matthew arrived within a couple hours to inspect our system and let us know that the 10 year old unit we had was not only undersized for the house but in need of replacement. This was something that we anticipated. Matthew walked us through the process and spent an hour explaining exactly what the steps were for financing and install. He did give us options for different systems but explained that the two-stage system was way more than we needed and that there was no reason to spend the extra money. Matthew completed the paperwork and made sure every question we had was answered before he left.

The install team, Augustine, Jimmy and Omar arrived at the time Matthew promised and had the job completed in four hours. Each of them were very professional and cleaned up after themselves. I was walked through the system, how everything worked, what I needed to do (changing filters, etc) and the crew made sure that I was satisfied before they left.

I would recommend A#1 Air to anyone for service and /or replacement

Dan C.

UPDATE: As the owner requested, I contacted their ""customer relations team"" and tried to discuss their exorbitant pricing for R410a charging only to be told this is their ""normal pricing"" as set by their HVAC manager. Even after explaining that their prices are conservatively 3X higher than any other company in the area and 12X the price of the refrigerant itself I was told ""this is our process"". When I asked what they would do if they pulled up to a gas station and saw the price was $40/gallon (12X what you should be paying), I was told, ""I have a choice to go somewhere else...""

TAKE THIS COMPANY'S ADVICE --- 'GO SOMEWHERE ELSE'

TLDR: I would highly recommend using ANYONE OTHER than A#1 air for any A/C servicing. This company tried to wildly over charge us (over 10X what it should have cost) for filling/charging our system with refrigerant AFTER they found out all of the parts and labor for the repairs were covered by our warranty through the A/C manufacturer.

Contacted A#1 air to diagnose and troubleshoot some issues with our 3-year-old Daikin whole home A/C system. Technician arrived, asked what we were experiencing and then checked the control unit for fault codes. After reviewing the fault codes, he determined that we needed a new compressor as almost all of the fault codes were for a locked rotor in the compressor, and this is what was keeping the system from turning on reliably.

The technician knowing the system was only 3 years old and under warranty told me that the parts would be covered but we were looking at $2000 in labor and materials. I informed the technician that we had purchased a 12-year parts and labor warranty plan when the unit was installed, he could run the serial number with Daikin to verify; technician scoffed and said he'd never seen anyone with a warranty that covered labor.

After running the serial number and realizing our warranty did in-fact cover part AND labor and thus they would not be able to charge us the previously stated $2000 for the labor and materials, he informed us that they would be able to do all of the work under the warranty, but we would have to pay to recharge the system with R410a refrigerant. He quoted us $1125 for 7.5lbs of R410a refrigerant which works out to be $150/lb.

Something obviously felt wrong about that quote so I Googled the current price of R410a and at the time of this post, it can easily be purchased from multiple sources across the country for around $300 for a 25lb bottle; around $12/lb. wholesale. Even if they charge double that cost, $24/lb. to add a margin for themselves, that would only have come out to around $170 for the specified 7.5lbs of refrigerant, nowhere near the $1100 they were trying to charge!!!! They tried to charge us over 12X the actual cost of the material/refrigerant!!!!!!!!

After brining this to the technician's attention he essentially told me that's just what they charge and there's nothing he could do about it. He simply couldn't explain what the other $995 they were charging us was for!!!

DO NOT TRUST THIS COMPANY!!!!!!!!!!

Daniel L.

I used this company because they had a $39 special (used to reel you in). They came the following day and specifically told the guy that i want to get the 2 ac units tuned up and drain line cleaned and he said it would be 120 plus 39 ea unit. I said fine and i went to run errands. I get back for him to talk to me what he found and what he did and listed was 2 tune ups, refrigerant, drain line cleaner and drain line flush equaling 405. I did not give any consent on the refrigerant or me wanting a whole bottle of cleaner that i do not know what to even do with. His recommendation was obviously pretty much a whole new unit so another guy came (sales) and begin to tell me how much and i told him of the charges already charged to me and he said he would do this for me. ""we can take the 200 off the 9000k that will cost for the new unit"" Thanks? I told them ill talk to my wife. Next day he texts me and i told him again about the hidden charges and he said he would customer relations call me. Roxie called and read what was going on and then explained to me work was completed along with the ole "" sir let me finish"" ""you signed"" and she also said that their guys always tell the customeAlr the work they are going to do before they do it. I said how is that possible when i was out running errands...she then said oh well your wife was home. My wife was taking care of 3 children under 3 so was busy and she had no idea what i was talking about only said that he introduced himself. Also he said there was a leak, i'm no expert but you do not add more refridgerant when there is a leak and your recommendation is to replace the whole thing since it will need to add refridgerant to the new unit ( just another hidden charge)..call ended with Roxie repeating ""we will not be giving you anything back""

Beware

JT B.

Do not use this company. Our upstairs unit stopped cooling. We had a guy come out and he didn't have the right tool for our valve caps to check Freon and after sending a picture to several other companies who also didn't have the tool, I was recommended to call this company because they are a big outfit and we're likely to have the tool.

Sam and I believe Michael came to my home and also didn't have the tool. They said they could change the fittings to something more universal which was great. They then came into my home and Michael walked right into my laundry room and did not leave after I asked him to get out and use a different sink because I didn't know what my wife had laying around drying in there.

Sam went up and looked at our units and basically told us everything was wrong and immediately started talking about a replacement unit. We had to press to get a repair option and he gave us a total of 10k to repair without any explanation of parts or a breakdown of costs all while saying replacement is the better option and kept saying our units are ""builders grade"" so they are basically garbage. Basically everything was wrong. I'm okay with an option to replace since the units are 9 years old,but they worked great until a couple days ago, but we all know the type of person that's trying to sell you rather than take care of you and that was Sam's approach.

At the end of the interaction I asked him to put it all back how it was and he was reluctant to power the unit outside but kept changing his story as to why. ""We put 2 lbs of refrigerant in"" ""there's no refrigerant in the unit"" ""well it will be gone within a couple hours."" I just wanted it how it was before. Maybe a leak in the coil but it was blowing coolish air even if the temp wasn't dropping. Also while a replacement unit could be installed the next day, they would wait a week after getting parts to repair. So transparent.



Outside of the sleazy sales process to the service call, there were several aspects that made me uncomfortable to include bringing up the recent shooting as a form of small talk which was poor tact. What if I had known someone that was hurt? Either way, that's not a topic I want to discuss with a stranger. I mentioned getting a second opinion and while he was like ""oh yeah, that's definitely smart."" He was visibly uncomfortable, and I learned why the next day. I declined getting a replacement quote because I was not comfortable with their team.

I called another company the next day that had come out before and didn't have the right tool and he came out to look. We walked up to the unit and discovered a#1 had broken off the service port from the king valve! This wasn't disclosed to me after they had been out and no other person had touched the unit in between. After calling to talk to the service manager, I was argued with, dismissed, and they refused to accept responsibility regardless of my photos because they had on the paperwork that sam filled out that there was a leak outside. Sam did not fill out paperwork of findings until after he would have broken the valve so it's now obvious to me why he pushed so hard to replace the unit. He at no point showed me anything with the units or outside to see for myself and tried to take advantage me and my family. Sometimes people make mistakes, but you have to do the right thing.

Take your business elsewhere. This company is not trustworthy.

Randall W.

Purchase a A/C and Heating system from them in 2019. The A/C quit working in May 2023. So I called at 7:30 am to schedule them to come out and explained it would still be under warranty and I purchased it from them. They said they had a heavy call volume and couldn't guarantee a time. I told them I was going out of town and needed someone to come out. They said when we hear from dispatch you will get a call an hour before arrival. By 12:30 pm I called back and they said dispatch hasn't heard anything yet. I said schedule for tomorrow I will be back at 11 am. Its 2 pm and no one has shown up. They called and said we still haven't heard from dispatch. I explained again that we bought the entire system from them and they should give us some kind of priority since its under their warranty. Basically said too bad. We are moving in a couple months and I told them if that system goes out, I will not be buying it from them. I want someone who appreciates their customers.

J B.

Called for emergency service. While their website and ad says same day. It is not true. Called Sunday and the soonest they could come is Tuesday. Very disappointed. Will be calling someone else.

Fred L.

I requested a quotation on a plumbing project. The quotation was unbelievably high. In any case, I called and questioned the quote. They had the Technician call me back to ""explain."" We lost connection during the call. He then texted me that the company would ""match competitor pricing"" and even provided the names of a few of the competitors they would match. With that I was contacted by someone from customer service. I explained the same issue, and she stated she would review the quote with ""management."" She then responded that the ""plumbing manager"" had reviewed and the pricing stood. I responded and reminded her that hey had offered to ""price match."" She replied that they do not ""price match."" I sent her a screen shot of the text from the Technician stating that they would. She e-mailed a reply that she would get this to ""management."" The next morning, I received a call from the ""plumbing manager"", stating that he was calling because he received a note that I had a question on the quote.

Unbelievable customer service. One employee states we do not ""price match."" One employee texts that they will ""price match"", I have e-mail and text documentation of both, and no-one chooses to address. If this is customer service, I'll take my business elsewhere.