1st Home & Commercial Services

Mitch K.

Had an urgent plumbing need for our new property, while we were traveling. My wife contacted 3 companies over the weekend and 1st Home was the first one to come out Monday morning and in the rain (raining all night and day).. Chris was able to locate the problem and rectify it).
Not only that, he went the extra mile, and helped my daughter with a small car problem.
Great company, great service, timely, and Chris is great to work with. Highly recommend!

Ryan C.

I had a great experience last weekend when I needed a plumber ASAP due to a household leak and I will never take for granted the ability to get an emergency plumber! My leak happened shortly after the Texas/OU football game and even in the best of times, plumbers are constantly busy. Anyways, the dispatch at 1st Home & Commercial were very professional and sent Chris my way who drove in over 50 miles from Seguin to my place in West Austin!!!!

Chris showed up in a well outfitted truck and was quick to diagnosis my issue which he worked on and solved pretty quickly. The rate was fair and waiting would've only cost me more in terms of water damage so I was grateful Chris applied his know how for my benefit.

Afterwards I had a decent amount of water damage that needed to be dealt with and Chris referred a water damage service who I had a great experience with and were dispatched immediately coming in from Bastrop.

All in all, it was great to work with Chris and I certainly suggest 1st Home and Commercial for everyday and particular short notice emergency service.

Walker F.

Awesome service start to finish!

Services were recommended on Next Door so I called for a non-urgent (but gross and smelly) plumbing problem: the pipe under the sink (disposal) was leaking. I was able to get an appointment for the next morning. She gave me a two hour window 8a-10a, but I kindly asked if there was anyway to shorten that window, and that I could wait a day or so if needed. She said no problems and said I'd be first on the list. She said I'd get a heads up as to when they would arrive.

Soon after I got a text confirming all the information. At 7:45 the next morning I got a note from our technician saying he was on his way. The text contained information about him (13 years experience, he likes fishing, etc.) and a photo. It made me laugh but then I also realized it was a nice security measure. It also had a gps tracker so I'd know exactly when he would arrive and the office number again should I need it. I think it's important to call out would have felt comfortable had I been alone.

Casey was clean (and put shoe covers on before entering my home), friendly, and professional. He quickly diagnosed the issue and presented a clear quote. In the event we didn't chose to move forward immediately it would have been emailed. However, my husband was still present and signed off on the work and it was completed quickly and was reasonably priced.

Would not hesitate to use them again.

Austin L.

Our AC was old and needed replaced. Tyler and Brandon came out on time and got to work right away. They remove the old unit and brought a portable unit with them to keep my kids and I comfortable while they installed the new unit. They were both efficient and friendly. I would highly recommend 1st Home and Commercial Services to anyone looking for trustworthy people to work in your home.

Dede L.

Once again 1st Home & Commercial has come to my rescue. We are opening a 2nd location of our business and had 1st Home come out to install the Micro Pure A/C just like in our first business location. While installing it, they found that rodents had chewed through a lot of the electrical wiring in the attic. That same day they brought out their electrical team to get me an estimate for that repair and were able to start on that the next day while the HVAC team continued working on the A/C project. I can't express enough how great it is using such an efficient and knowledgeable company. The plumbing, a/c, and electrical teams all work together to get the job done and I love how efficient it is to use one company for all 3 of these different services. Special thanks to Caleb, Tyler, and Brandon for getting this huge job done, and now we are one step closer to getting this 2nd location open.

Nicole T.

We are so happy with the experience we have had with 1st home, they have gone above and beyond for us! Fair prices, and expert services. We received quotes from 4 other companies for large scale plumbing, AC and water heating work in our ranch home, and they came in as the most knowledgeable, efficient and professional. Very thankful to Nathan, Chris and David for making us feel like valued customers and providing quality work on our forever home. Will continue to use this company for life!

Eva S.

I cannot thank the entire team at 1st Home and Commercial Services enough. My A/C died in Austin, TX while I was traveling for work. They were able to send a technician to my home within 24 hours. Wyatt called me right after diagnosing that my A/C was not working and walked me through all of my options for a new unit. We then called the office to get more information and Missy transferred us to Tim, who proceeded to explain every seer that was available for my home size and how each would work for my home. He also explained to us that his office would fill out all of the paperwork for the rebate with Austin energy, and the warranty through the company is nothing short of amazing!! They were able to schedule Tyler and his crew to come install my new A/C the very next day. This whole experience was nothing short of amazing, especially as I was out of town for work. This is my second time using this company and all I can say is they are nothing short of amazing!! Thank you to the entire team!!

Mike M.

My AC unit was going downhill and I decided to start shopping for a new one. I had 13, yes 13, different AC/Heating companies come out and give me quotes for a complete AC/Heat system. The very last bid was 1st Home and Commercial and I almost didn't call because I was tired of it by that point but I am so glad I did. Tim Greene was the only one that was completely honest with me about the damper system I have that was not functioning properly.

His bid for the top of the line American Standard unit came in slightly cheaper than any of the others for the same unit and he also saved me money on the damper system by telling me the entire thing did not need to be replaced as several of the others had said. Some said just to leave it broken. Well, this house was designed to have the damper system for efficiency so it didn't make sense to me to leave it broken.

I scheduled the install and they not only showed up on time, they were friendly, polite and very informative about what they were doing. Tyler was my main installer and he was fantastic. He had injured his hand earlier in the week but still showed up to install my new system with no complaints. All of the poeple who I have interacted with and the folks in the office have been great. They went above and beyond with communications, calls, texts about arrival times, the removal of the old unit, and installation of the new one.

They made sure to clean up after themselves and even cleaned up stuff other repairmen had left behind. They walked me through every step telling me what they were working on, the steps they were taking, about how long each step would take and they only took a short lunch break. They showed me how to use the new wifi thermostats, set them up and made sure I knew how to operate everything before they left. The house is nice and cool, the new unit is quieter and much more efficient than the old one. I can't thank them enough and have already recommended them to others.

Marlo K.

I asked them to call my husband to schedule an appointment but they never did, guess they didn't need business

David C.

Awful company that has no integrity or want to do right by their customers. I just spent $5,000 on a new HVAC SYSTEM 2 months ago. TOTAL BAIT AND SWITCH!!! We discussed that I keep my home at 68-70 degrees and they recommended a certain unit. The unit never cooled my home sufficiently. I had to call them out 5 times and every time I got a different explanation for why it wasn't working then they switched out my thermostat to a thermostat that they can run tests on.... still no follow up or a reasonable explanation for why my house would never cool to 70 degrees.... I can't even get it below 75 degrees until 2:00 am when outside has cooled down. This has been going on for 2 months now and they finally told me that there is nothing they can do about it and that it acceptable for the unit not to be able to cool to 70.... they said their guidelines is that as long as the HVAC cools the home down to within 25 degrees outside then it is working properly. And then they basically told me that if I wanted to cool my home down to 70 degrees that I'd have to pay for them to install a bigger unit that would cost $2k more on top of the $5k I already paid. Then they didn't even have the decency to come out and take their test thermostat back and put my nest thermostat back on the wall..... the test thermostat is still on my wall! These people do not care about their clients and they gave me the run around for 2 min ya before basically telling me f*** off. Now I am going to have to speak to the manufacturer of my unit to try to get help. I am contacting the better business bureau. And if nothing helps I will be contacting my lawyer. DO NOT HIRE THESE PEOPLE!!!!