1st Home & Commercial Services

Karina F.

SCAMMERS!!! BE AWARE!!!
Never trust this business to do any work for you.

HVAC person came, opened the door to the inside unit - and said ""change the filter"" - filter that was just changed a few day ago. Then he looked into our temperature screen that wasn't showing temperature we set it to be and basically said: ""it's fine"". We were in shock. If that's what it takes to be HVAC master in this company - maybe we should all apply.
So far, it's $99 for standard dispatch fee. And $208 for ""minor troubleshooting or diagnostic on specific part of the system"" as states on the receipt. - so I guess looking at the screen and toward direction of the filter cost us $208!

We were absolutely confused how we are paying for diagnostic and person didn't even go outside to look at our outside unit. Asked him to do that - got hit with $612 more dollars. So $919.08 and our issues wasn't even fixed, it was ""diagnosed"". After that we were provided with option change the part (""the cheapest option"" for $3110.92, when apparently this part costs $400 everywhere else. Or change outside unit completely to some old-technology unit for 7869.56 just because it's not ""new"". In comparison, we could've change a whole AC system for cheaper and better units.

Ty C.

Plumbing and Electrical Service was scheduled August 6, 2023, Isaah Barrett showed up 24 hours later on August 7, 2023. Barrett was not a master electrician so could not fix doorbell,and 3 ceiling fans, and switches. He could not fix minor leak, because he wasnt a plumber, as advertised by First Commercial Service. Barrett incorrectly determined that 2 receivers were not functioning and needed replacement. Receivers were in good working order, needing new remote controls and battery. Barret did not fix ceiling fans, but did install extension for one ceiling fan only. He used an ipad to sign off on work order, but never sent the invoice, until I requested 10 days later. First Home and Commercial Services falsely advertised electrical and plumbing service, however their technician, Isaah Barrett was unable to fix items that were ordered, instead charging service fee and diagnostic fee, with a $970 invoice by email 10 days later for an extension installation on 1 of the 3 ceiling fans ( I supplied the extension, Barrett only installed) Upon request to discount $970 bill to install only 1 ceiling fan extension, First Home and Commercial Service will not return call. This constitutes Deceptive Trade Practices for $970 over charge, of which Barrett could not fix anything.

Danielle R.

I am a realtor so using plumbers is something I do fairly often! I had some clients recently purchase a house and the bathrooms fixtures were limited on the spectrum of hot or cold water that would come out. It was either cold water that went only to lukewarm or warm water that went to scolding hot.
We thought they were going to have to replace their bathroom fixtures and the mixing valves in them to a higher quality. Instead, Anthony and Daniel came out from 1st Home and Commercial Services and identified the problem and came up with a solution that didn't cost hundreds of dollars! They were absolutely phenomenal!

They could have recommended the replacement which would have also meant tearing up the walls, but instead they took the honest and best approach!

Jason R.

Olen & Tovar were very professional during the repair for my sewer system. I highly recommend 1st Home & Commercial Services.

Amélie H.

This company is dishonest!
My kitchen sink was slowing, I have a membership with this company I paid $200 for a year, called them to come unclog it, lady over the phone told me it would be $79 instead of $99 because of the membership. Thought I really made a good deal signing with them.
Technician came a few days later, 3h late, took a look at my sink and told me the $79 are just for the dispatched fee, it's an additional $350 to unclog my sink. So you are telling me I have to pay $79 to have someone coming to my home to tell me how much it is to have my drain cleaned?! What I don't get is they had a technician checking on my plumbing a couple months earlier, when I signed for the membership. They knew my home and how is the plumbing, so when I said over the phone my kitchen sink is clogged, she should have say ""looking at the plumbing report for your home it would be $350 + $79 dispatched fee"".
I should have been quote the $350 over the phone knowing it is the minimum to run the snake.
I refused service and invested in a snake.
Also, the best part, there was a promotion going on on their website, it's actually $99 instead of $350 but they don't tell you until you find it yourself.
Don't do business with them.

Anita S.

Dominic came out to help with a plumbing issue and I really appreciated how he took the time to explain what was going on with the pipes. He was very polite and took the time to answer any questions and told us what to watch out for in case of more issues.

Gregory A.

After the totally positive experience with 1st Home last year, I didn't even go for competitive bids for the major project of replacing all the water supply pipes within my house. The job was expensive, but the team (Anthony and Andrew), knew what they were doing, and I now have great water pressure in sinks, dishwasher, washing machine - for the first time in 40 years!! Thanks! (I'm not giving a 5-star rating because they ran into a problem with the utility sink that's not yet resolved. They also didn't make clear that drywall replacement wasn't included in the estimate.)

Troy C.

They sent a plumber out last summer, Dominic, and I was very impressed with his patience in explaining his work. I like to learn and be able to do things myself and like it when tradespeople talk me through the processes and such. He gave me tips on some other stuff I could do myself around here to not have to hire a plumber, which is wonderful since he's honest and talking himself out of his own work!

I finally had my ancient water heater expire and I looked at replacing it myself or with some buddies. I decided to go the professional route in looking at it extensively, after a trip to Home Depot I went ahead and got a free quote from the company they contract to and when the fellow arrived he struck me as quite shady and not trustworthy at all. Showing me the prices and such he had written down but wouldn't let me take a photo of the page?! Arguing with me about the rebate program from the gas service here, etc. Was reticent to explain much to me also.

I skipped out on 0% financing through HD, a cheaper (-700 or so) job quoted to get Dominic back in here to do the work. While 1st Home ended up being more, I know the unit is better, the work was top notch, he and his cohort, Anthony, explained everything, quoted me that morning and started the work that day!

He allowed me to get a lot of good information which ultimately saves me a ton of money doing the simple things myself, and the job and unit and service were stellar! No regrets and I finally found a plumbing company I can recommend and keep in the old Rolodex when the next thing crops up I can't handle myself.

Great working with these folks! Front desk, on time, plumbers, gear, the install finish work, all great. I hope I don't have to call them back anytime soon but I'll be glad they're there when I need it!

Myra V.

Absolute shady company who will rob you for nothing. They have poor customer service and they will make you sign contracts and send you 10 times bill and put a lein on your property. They should be out of business for this shadiness. Completely poor customer service.

Amberley R.

Update on my previous review. 1st Home & Commercial has since helped me replace my HVAC system (was old when I purchased, and predictably did not last much longer), new system working great.

I also recently installed gas logs, and the installer noted that he suspected a gas leak in the fireplace valve. Darius and Andrew from 1st Home and Commercial responded quickly when I called them to come check it out. Similar to my previous review -- they were both very prompt, courteous, friendly, professional and responsive. Good communication on the appointments and dispatch also.