1st Home & Commercial Services

Mr T.

Showed up on time. Diagnosed and resolved low water pressure to the kitchen sink. Did the job quickly.

We were visited by Charles and Bobby.

Michael R.

5 Star Service. I had a defective shower faucet and tub spout which needed replacing. They showed up on time, and performed the job at a fair rate with professional courtesy and expertise. What more can you ask for? Will definitely use them again.

Jim S.

Be careful. 15 minute job was quoted $150 to $ 250 to connect an ice maker line. Find an independent plumber you can trust . Why pay for an office full of dispatchers !

Kay R.

I am very disappointed with the plumbing done by 1st Plumbing Services. We had them over to fix a cracked pipe, and showed them the area in our front lawn where there was a lot of water and we assumed the crack was at. It was easily accessible about a yard from the sidewalk. The water was running over the sidewalk. They told us it would be $475 just for them to find the crack. Seeing that we thought it was kind of easy to locate I thought this was a large amount but told them to go ahead because I just wanted it done.

However, I came out awhile later after they had done some digging and they had told my husband that they were almost sure that the leak was coming from beside the house and that they needed to tear up my redwood mulch and bushes landscaping. Obviously I wasn't excited about this option but went ahead and agreed since they were so sure that was where the leak was and we needed it fixed. After hours of digging, and butchering my landscaping, and the dirt they were digging up wasn't even soaking wet like the original location we showed them. They decided it wasn't there.

3 or 4 hours later they go back to the original location we showed them, easily accessible by the sidewalk, and find the crack in the pipe is there. Now my lawn looks horrible, and they replanted the bush they dug up but it doesn't look like it has enough roots to survive. They didn't offer us any discount for the fact that it looks like a natural disaster went through our lawn. I would never use this company again. We paid $686 for them to destroy our lawn in 5 hours, for a job that an experienced plumber could have done in 1 hour. I will say they did try their best to fix the messes that they made, but unfortunately we will have to do some work.

Chas G.

I had a water heater, dead center of my house, that decided it was time to go and flooded my bedroom and bathroom. (Third %#@*^%# time it's happened, clearly I'm a slow learner). After several calls to other plumbers, none of whom could help me until the following week, David and Jeremy with 1st Plumbing came out and installed my new water heater. (And pan, by god. I'm getting smarter.) Disney must have trained these guys, they could not possibly have been nicer and more considerate. This blew me away - they would go out to the yard for some reason, and to keep our carpets clean they put little slipcovers on over their shoes when they came back in! All of which is nice, but none of which would matter if they didn't know what they were doing. But David knew exactly what he was doing and they knocked the job out in record time, and they came in under the estimate. 1st Plumbing is my new go-to plumber, and I would recommend them to anyone in a heartbeat.

Annabell S.

45 minutes late for the estimate appointment and one phone call and WEEKS later, still haven't received my quote.

Melanie B.

I called this business today while looking for a plumber...this was my third call of 7 total in my quest.
I left a message but did not receive a call back...not even just to tell me they were busy.
I try to choose south Austin businesses when I can...but not returning a call loses my endorsement every time.

John J.

When we had a leak in our downstairs bathroom last month, I searched around and researched several different plumbing companies. A friend of mine recommended 1st Plumbing, and I'm so glad that they did. The company was affordably priced, the technician showed up on time, and they resolved my issues in under an hour. My experience with plumbing companies in the past has been less than stellar, but I now know that I have a GREAT plumbing company that I can rely on to treat me right! I will definitely be referring my family and friends to them!

Ken L.

I came home from work on a Thursday afternoon to find water bubbling up from the yard in what I assumed to be a sprinkler leak. Unfortunately, it turned out to be broken water main. This was likely caused by root movement from a nearby tree due to the recent rainfall. Obviously I had to shut off the water at the main valve.

You would think it would be easy to get a plumber out for a borderline emergency like this. I started calling plumbers about 7 am the next morning. I probably called ten places. Even the overflow plumbers referred by other places couldn't come out. Do these folks really think we're waiting out the weekend with no water? The only companies that could come out on Friday were 1st Plumbing and ARS.

I asked 1st Plumbing to come out for several reasons. First, they answer the phone. And not through some automated phone tree nightmare where they take 40 pieces of personal info before telling you they can't come out at a reasonable time. 1st Plumbing not only answered the phone, they let me talk to a plumber immediately. Second, it's clear they're used to doing a lot of emergency work. Check their hours of operation versus almost anyone else. Finally, they have more solid reviews of their service than ARS which, to be honest, doesn't have a great reputation.

Their guys came out when they said they would, actually a little early. They immediately diagnosed the problem and told me exactly how long it would take to fix. They finished the job sooner than they said. They were very professional. I'd love to say they were a bargain but that would be going too far. Based on the internet reference sites I visited, they charged, more or less, about the average rate for this particular repair. It's not cheap to have a broken water main repaired. Still, I have no qualms about the quality of their service. I would absolutely call them again if I had a plumbing emergency.

j r.

The tech told me what was wrong & didn't even look at th hot water heater & told me it was a $260 fix. I went downstairs to get my phone to call my husband & found the tech had opened my bedroom door and was looking in it. He hadn't heard me come back upstairs. When confronted, he admitted & said he was ""being nosey"". He was asked 3 times to leave before finally getting him out of here. The company owner & this tech are ""best friends"" so our complaint call was met with little concern. There will be no repercussions for this man's privacy violation. Stay clear, folks! Find another plumber, any plumber.