Xtra Mile Cooling, Plumbing & Electric

Stephanie W.

Service and representative was great. Samuel was honest and respectful. We were satisfied. I

Keith M.

Always reliable, friendly . Very professional, and knowledgeable. I've been using this company for years

Linda J.

I have used them a couple of times, and they do great work. They were prompt and thorough. I will definitely use them again.

A J.

I do not recommend.
I strated with Jupiter Tequesta AC, which was purchased by FPL Home, who was later sold to Xtra Mile. With each transition service went down and price went up. They constantly call you trying schedule services and service people are trained to sell you everything possible. I am now officially done with them after the parts manager, Dwayne, did not return 3 calls I made to him regarding a part that I needed. Very unprofessional...... He was upset about a prior issue when I was unable to accept a part. He seems to have forgotten who the customer was.....
Really sick of the phone calls. 5 days after my last service I got another call telling me that I a due for service. Just got another one today and that is why I finally decided to post.....
Also stopped using them for my Generator.... Told me 4 years ago to replace my 40Kw Generac since it was a model that was made for a short period but it is still running great with no problems. Jupiter/Tequesta was a family business that cared.... These guys only car about making money. Oh, and it is not an American company that owns XtraMile. The are UK based. Buy American!

N A.

Final eval for Xtra mile = STAY AWAY!!!!!!
Here's why:
I called hoping for outdoor electrical repair and replacement. I specifically said that I work from home at my parents house and cannot be at the appointment before 5 PM at the location services are needed. Furthermore, I shared this was also in the context that because my father is elderly and has medical needs at 97 years old, I really have to wait until the end of the day before I can meet them for the appointments when I have someone at home with my dad. They agreed and said that a technician will come between 5 PM and 7 PM. They even went as far as confirming this with their supervisor and with the technician that he would be available at this time. On the day of the appointment, the technician arrives at 4:43 PM and is gone by 5:08 PM. I am called by someone at 5:08 PM and, we arranged that I would meet the technician within 10 to 15 minutes (I didn't not know he had already come and gone). At 5:30pm, I called out of concern wondering if the technician was okay only to learn he had long been gone. I checked the cameras.

So, What precisely did they do an estimate on? When I called the head office, a representative informed me he gave an estimate to my sister. What for? God knows I never told them specifically what I was looking for only thatim general needed , some outdoor lighting and repair electrical outlets and replacement of electrical outlets outside. Why would they bother just be walking around my yard aimlessly? Why would they have me waste time when they know that the technician had already gone.? What's with all of the lies? What's with all of the lack of communication between their headquarters and their technician and a customer? What's the Problem about making claims to have appointments at times that you know you don't offer those appointments? Needless to say I would not hire this company to do work on my home. They certainly are incapable of handling g or hearing a concern so if they can't manage small matters they certainly can't handle important larger matters. Xtra mile: your tech is basically on video NOT looking in places where I would've asked him to look and help with electrical services . This was a waste of precious time leaving my elderly father to go and meet someone who had already been gone. Like I said, buyer BEWARE... stay away from this company.... They certainly do not listen to the customers concerns and they don't honor anything that they say they're going to honor first with time of service call window and second with hearing customer needs. They obviously don't need my or your money enough that they care what they're being asked to help with. I'm sure it's the end of the day and their technician could only care about being of the clock. Wish granted.

Joyce A.

Great service, patient gentleman very good good listener I will recommend XTRA MILE to everyone that have problems or need a new AC

Karen G.

Anthony was prompt, early in fact, courteous and efficient. I would not hesitate to call Xtra Mile in the future. Since I am a Home Serve customer, I did not have to pay so I have no idea of what I would have been charged. Thank you Anthony for your patience, explaining the situation to me, and for a job well done.

Jose C.

Very helpfull company. I had an emergency and they came out same day.. the electrician did a fantastic job very thorough. Would recommend . Thanks fitzroy.

Myriam A.

Wis did a great work!very knowledgeable, organize, and on time. I will highly recommend it!

tory k.

Really good service tech Taylor. He's always on time and has a great attitude as well. He's fast and thorough. Xtra Mile Cooling is an easy company to do business with.