Woo Brothers Electric

Christina B.

Save your time and money, and find a different electrician!

My entire home circuit panel suddenly went out and was shut off by our local utility company as it was considered a fire hazard in its current state. Woo Brothers Electric was assigned as the contractor through my home warranty company; 2-10 Home Buyers Warranty. Woo Brothers came out as soon as they could to provide a diagnostic, which I paid them a $75 service fee for. As expected, work could not be performed until it was approved and paid for by 2-10 Home Buyers Warranty.

As this was an urgent matter and I was already displaced from my home for three days during the hottest week of the year in Sacramento, I called Woo Brothers multiple times over the course of a week to get a status update. On numerous occasions, I received conflicting information from the Woo Brothers team, who at one point stated I needed to pay over $600 in remaining costs and refused to provide a specific price breakdown of what those costs entailed. However, 2-10 Home Buyers Warranty stated I only needed to pay close to $18.

I refused to pay the remaining balance until I received a cost breakdown. At that time, Woo Brothers Electricians stated that they were no longer interested in completing the job and would not call back 2-10 Home Buyers Warranty to figure out the discrepancies because it was a waste of their time. As a result, I have now been displaced from my home for close to eight days and need to find a new contractor to start the entire process over again.

Overall, I am highly displeased with the run-around customer service I received from Woo Brothers Electricians and do not plan on recommending or working with them in the future.

Ankit P.

My review is no different than other victims.

My circuit breaker was getting hot and was keep tripping. So I called my insurance company(H210) and they assigned the work to this cheater company Woo Brothers.

A guy came from this company, he maintained 6 feet distance from circuit board, visually inspected and told me that I should not use Microwave when I am using other lights in home. In short he was thinking he is more expert than Elliot homes who designed and built the home. loll.

In report he mentioned that switch is all good(from his visual inspection from 6 feet away from circuit board), home owner want to replace it. He just stole as usual $75 from my pocket.

So I called another company, they came and checked circuit breaker and found that due to aging the metal contacts were widen. Due to that it was not holding ON position. He replaced the breaker switch and everything is back to normal.

When I asked the electrician I called, that Woo brother suggested to not use Lights when I am using Microwave is that right? He was literally LOL....

@Woo Brothers, if you don't know electric work please learn it from online course or some place but don't cheat and stole others money. I know that insurance companies need low quality companies like you to save their money but please be little bit human.

Rick F.

Fantastic company! I had a problem with my whole house fan which was under a home warranty. I was contacted by another company who could not deliver in 4 months. I asked for a second company and Woo Brothers Electric came out. They diagnosed the problem and came up with a great solution. They installed a new fan without taking out any sheet rock (which was recommended by another company. We just had new carpet installed and my wife was concerned about it being damaged. The technicians that were sent out were very friendly and concerned. They put drop clothes down and vacuumed afterwards. They completed the job very quickly and the fan works great. I will definitely will use Woo brothers in the future and will recommend them to anyone who asks.

Marianne W.

I have First American Home Warranty coverage. I contacted them re: three non-working outlets in a bedroom. They assigned the job to Woo Brothers. When their electrician (Steve) came out, I told him that I had been told by another electrician that had been out for a different job, that most likely the neutral wire had become loose or disconnected at another outlet along the circut. Woo Brothers took about 15 minutes to assess the problem and reported to me that they would need to run a new neutral line and would need to cut some holes in the walls to do it. He further informed me that my breaker box was beyond capacity, but said he could still replace the neutral line. In his job estimate report, he included info about the breaker box and that was all First American read. They immediately refused to approve the work.

I called Joseph, owner of AVS Project Solutions, who had done my lighting project, if he would take a look at the outlets. He and his son came out, and as he suspected, the neutral had lost connection in another outlet on the same circut. The outlet involved was in the kitchen. The Woo Brothers electrician didn't even consider that as a possible source of the problem. Joseph and his son spent about 40 minutes on the job and restored power to both outlets in the bedroom and a third outdoor outlet that had been wired into the same circut.

I will never use Woo Brothers again, and if I stay with First American, and they assign any future service requests I may have to Woo Brothers, I will object and ask for another company.

Jesse S.

Eddie the electrician was fantastic and was able to finish the task promptly, respectfully, with care and professionally. Thanks to his customer service, we are planning to engage Woo Electrics for additional services in coming weeks!

Weichi D.

My Home warranty company (First American Home Warranty) had this contractor to come to my rental property for a service call. They assigned an electrician to check a 4-way switch failure. It was found that the wiring was not correct and needed to be fixed in the stairway. Unfortunately it's not covered by the home warranty. So my property manager requested them to provide a quote for the fix. Instead of fixing the wiring, the technician went to the property and installed some switches in the kitchen (which had nothing to do with the 4-way switch) as the tenant requested without telling the property manager. And they charged us for $525. When disputing the payment, Woo Brothers said they can take out switched but will not fix the damage. Huh.
Be ware of this company!

James D.

My arrangement with Woo Bros. Electric, was through First American Home Warranty, a home maintenance insurer from 30+ years ago. Woo Bros. sent an employee, Eddie, who understood my explanation of the inoperable hallway' synchronized switches; replaced both switches. Success! Only rated 3 of 5 because the office staff malfunctioned ?

Craig Z.

Extremely disappointed in this company. I have an outlet out and they came out to diagnose the issue (through 2-10 warranty) several weeks ago. The guy mentioned that he thought it was a neutral load but never put in the diagnosis and then has not returned my or the warranty company calls. I also had another outlet that was out and I asked him to test it but he refused and even after I offered to pay him extra said he had too much to do that day. Fyi, I since had another contractor come out and it took about a minute or two to test whether this outlet had power.

Remonta A.

My home warranty company "" Old republic home protection"" sent these guys to investigate the light/fan in my bedroom.
They sent 3 different technicians every time given different diagnosis of the problem but never fixed it. In fact not only they didn't fix it, they broke the gang box where the wiring was to make it look like it is the problem was with the wiring of the house !! My property inspector provided the original picture of the gang box from the time of the inspection as proof that their claim is false and in his opinion someone actually broke the box.
They told me straight to my face "" you don't have anyway to prove we did it, good luck"" .
They are dishonest and unprofessional . stay away. Do not let them in your house.

Robert G.

Fantastic quick and honest work. Got my problem fixed in a few minutes that other companies wouldn't take the time to do. Highly recommended and I will always be calling Woo Brothers from now on!!