Woo Brothers Electric

Johnny F.

I filed a home warranty claim with Fidelity and was assigned to this company.
This company is a contractor of Fidelity National Home Warranty. After I've schedule an appointment with them on Tuesday May 31, 2022 they confirm a tech will arrive between 12-4PM. I was very specific in what I've needed to be repair/replace and they assured me that the tech should have my parts. Once the tech showed up he stated that he does not have the breaker after 5-10 minutes and I would have to coordinate with the office to reschedule. A few days goes by and no reply from them. I've contacted them between 5-10 times and get a voicemail that their voicemail system is not working correctly and they are doing everything in their power to rectify it so texting is an option and they'll return my call as soon as possible. Still no reply from them, I finally got a hold of a live person on Friday 6/3/22 and she stated that the part will be arriving on Monday 6/6/22 and the tech will be at my house to replace it between 8am-12pm on Tuesday 6/7/22. Around 11am on Tuesday 6/7/22 I've tried calling the office and get the same voicemail that their VM system is still down so I've contacted the tech and he stated that he does not have me on schedule at all. After all this I've contacted Fidelity Home Warranty and they stated that my case is close because they would not replace/repair my breaker because it's deemed abused by me and they will not refund my deductible of $75 because they tech showed up and my repair was not part of the terms. What good is a home warranty if they can't replace a breaker? Fidelity National Home Warranty and their contractors are crooks that will steal your deductible even though no repair was done however they are willing to replace my panel for $4200 because the tech say it's due for an upgrade. This is my second bad experiences with FNHW within six months and it's the same results, shady contractor closing the claim even when nothing is repair/replace. First and Last time with FNHW and their ZERO STAR CONTRACTORS.

Lynn L.

Oh mannnnn, sac friends refer to my reviews at Rendon Air and Heating and REO Mechanical. Rendon just got my air up and running after a miserable experience with REO (who was sent out by my warrantly company i will not be renewing with) when the hallway bathroom and half the laundry room's outlets stopped working. So OId Republic Warranty sent out this company who came by yesterday and fixed the issue ONLY TO DO SOMETHING THAT MADE ALL THE AC HVAC UNITS STOP WORKING :( . When I called this morning to ask them to come back out and check it the guy said he didn't do anything to my AC and will not come back out without another service request which is just another request I would have to pay for. My roommate specifically saw the numbers on our AC Units flicker while he was fixing the bathroom power problem. Oh man, owning a home has been so bittersweet. I will not be renewing with my warranty company and making sure to triple check the companies that come out to my home. Really hoping to get things fixed before it gets too hot. :(

Beware fellow home owners.

Collin P.

Took 2 weeks for an appointment. After incorrectly installing one gable fan, the second fan failed after 60 days. They were unwilling to fix their work and instead pointed to a wiring problem. After fixing the wiring myself, the second fan was determined to be unresponsive. Not at all helpful.

Tina T.

Woo Brothers was sent by my warranty company. Our lights were flickering and electricity would go out in different areas of the house sporadically. 1st visit, wires were tightened, left without fixing the issue. 2nd visit, left without fixing the issue, lost all power. 3rd visit installed a new breaker but removed the metal clips so no power was coming to the house, left without fixing the issue. We were without power for almost 2 weeks. We lost 2 freezers full of food, 5 vials of medicine, had no heat (40°at night), no stove, no internet, etc. because Woo said that they couldn't find the parts that they needed. We had to pay for 2 permits and on top of that, Woo wanted $4200 to make the necessary repairs. We called another electrician who (came that day) replaced the breaker and sanded down one of the parts. The power was restored in less than an hour for $400

Frank M.

I realize that it is Christmas week but as a new member of First American Warranty I had hoped that you might at least have made some effort to make contact available. After not hearing about my work order # 616467178, I tried contacting the office to get an idea of an anticipated chance to schedule an appointment. The office transferred my call to a mail box where an automated message informed me that it was full. At that point my call was cancelled. It seems to me that you have been closed for some time. I was surprised that your company in Sacramento or Roseville was to handle my request when we have so many good electricians here in El Dorado county. It must be that you are cost effective as I am not sure it is because of your outstanding customer service. If you ever get around to calling, I would like to have some response in 2021 or early 2022. I feel very hesitant about rescheduling our Holiday Dinner Guests while the electrical question remains unanswered. A. F. Mindt (530)-363 5767
3550 China Garden Rd. # 18 Placerville, CA 95667

Marie V.

The technician refused to repair our electrical issue under our home warranty and then charged us an $85 service fee. I have filed a complaint beware. Do not do business with these crooks!!!!

Lyndsey C.

I had an issue with one circuit in my house. When I turned on a light on this circuit, the lights would flicker, or remain dim. If the light finally came on, and I tried to turn on another on the same circuit, the flickering would start up again or the whole thing would go out. Sometimes it worked fine, sometimes it would go out for days, then just start working again. It wasn't tripping the breaker, though, and I could hear crackling at the breaker box when I tried to use anything on this circuit. So scary! I finally just flipped the breaker off and resolved to use lamps in my kitchen for lighting because I didn't want to risk a fire. I contacted American Home Warranty and they set me up with Woo Brothers.

Of course the day the electrician came out, I flipped the breaker back on and the lights were functioning, so he goes to look at the panel. He pulled out a couple of the breakers, but didn't even look at the one for the problematic circuit. I even told him, ""I can still see the kitchen light is on, so the ones you are looking at aren't the problem."" He said it didn't matter. My panel was just overloaded and needed full replacement. I asked what that would cost, and he said, ""Eh, probably around $3,800.""

Now, I'm not an electrician by any means. However, when the whole panel is overloaded, I would expect to see issues on any circuits being used when too much power is being pulled. I asked why the breaker wasn't tripping, he said, ""Oh it's just this old panel. They do that."" I asked why it was just the one circuit, even when nothing else was on. How can a panel be overloaded with just one light on? He said clearly there were other things running I wasn't noticing and again, it's just this old panel. It didn't make any sense to me. I tried to explain that it is ONLY ever this circuit. Everything else works fine. I refinished my floors using an industrial drum sander and had no issue, but using the kitchen light is overloading the panel? What?? He didn't check the wiring on the circuit, he didn't look at the breaker, he didn't attempt to do any further investigation. Just said I had to upgrade the panel, no other option.

So, I ordered a replacement breaker from Amazon. Literally ran home on my lunch break from work when I got the notification it was delivered and swapped it out. Took 5 minutes. Cost me $22. Lo and behold, the old breaker was cracked and once replaced, everything works perfectly.

If I could figure out that it was the breaker, he should have. I do have a very outdated panel, it's an old Zinsco. It's only 100 amp. I know that it needs replaced, wouldn't hurt to upgrade to 200 amp. The issue I have is that the problem was NOT the panel being overloaded. It was a bad breaker. If Woo Brothers wanted to be honest, they could have said currently the issue is a bad breaker, but this will be a recurring issue until the panel is replaced (it's old. It will wear out the breakers). This company came out and did nothing to resolve the issue. Left me with non-working lights/outlets, a potential fire hazard, and quoted me $3,800 to fix a $22 problem. They could have swapped the breaker and explained the importance of replacing the panel, and if they had done so, I probably would have been inclined to hire them for future work. However, I fixed the current issue myself and found a more honest company to replace the panel for $2,300...

One of two things happened:
A) The guy did realize it was probably a bad breaker or some other issue with that particular circuit, and opted not to fix it in order to sell me on a bigger ticket repair
B) The guy wasn't able to diagnose a simple electrical issue and thus should not be trusted to do repairs

Either way, no thank you!

Nadine D.

The technician that came to my house was so great, awesome attitude and courteous. Figured out my issue immediately and took care of the issue. Made sure everything was cleaned up and made sure if I had any issues to contact the the company and we they will come and take care of what is needed. I highly recommend this company.

Jesse B.

I cannot speak highly enough for this company. Steve and his crew are awesome! They are the best at what they do. I wouldn't trust anyone else. I highly recommend Woo Brothers electric 100%

Rachael H.

Referred by my Home Warranty Company. Very poor customer service. Just like all other poor reviews the tech assessed my one ceiling fan from a far distance and didn't look at the other three but documented ""all checks good."" Entire encounter was less then 5 minutes.... Left feeling completely taken advantage of!