Wired Electrical Services

Sharayah C.

Great service. My tech was on time and efficient. I will be using them again! The staff was patient and accommodating.

Anthony G.

I have a new Generac 48kw sitting on a large new concrete area. On Wired's first service call (8/16) they failed to tighten the oil filter causing gallons of cheap Malaysian oil to gush out making a huge mess. It's now 9/6 and the mess is still here! Requests for the owners to contact me have fallen on deaf ears. In fact, I was promised a visit this morning and was stood up! TERRIBLE CUSTOMER SERVICE!!!!! My next stop is the BBB

Matt B.

The generator we purchased from Wired broke in early June. We scheduled an appointment and a tech came out looked at it for a couple of hours and said it was the control board that went out but he didn't have one in his van and the office would call me to set up an appointment to come back out for the instal. A couple weeks go buy and I haven't heard anything from wired, so I call and speak with a manager who tells me someone will be out on July 20th to install the part. July 20th rolls around I take off work and no one shows up or calls to let me know, at this point I'm not happy at all it's been over 1 1/2 months since I called wired to fix the generator they installed. So I call and speak to the manager again he sets the appointment up for August 17th over 2 months since my original appointment to fix the generator, the manager apologizes and tells me that's the earliest they can get to me. August 16th rolls around I call wired to confirm the appointment for 8am on the 17th, the front desk confirms so I take off of work. I get a call at 830am this morning from the front desk saying the tech called off and they can't get me back on the schedule until September 1st. This is BS!!! Over 3 months now and still nothing, no one seems to know what's going on, I keep getting lied too about appointments I'm very frustrated with wired electrical I do not recommend them at all. If you can't fix the generator your selling then you shouldn't be selling them.

Amanda S.

I had a service call today to fix my generator. The power went out in the area and my generator started running but I wasn't getting any power to my home. The company sent out Michael Najar. Let me tell you, this technician is the best! He spent 2 hours problem solving trying to fix my issue. During the entire time he had the most wonderful personality and positive attitude. He did everything in his power to find a solution to my generator issue. It is very rare that you run across a person with such great work ethics. You could just tell that he was a honest, very competent and hard-working individual. Not only did he fix my issue but he educated me the entire time on everything that he was doing. He was very patient and did not have an issue with explaining to me what he was doing and why he was doing it. This technician was one of the most professional technicians I have had come out to the house to fix anything. I highly recommend this company due to this technician. I'm not sure about their other technicians but if you need someone to come out and take care of you and be professional and honest,call this company and ask for Michael Najar to assist you. I know that's what I'll be doing if I have any future generator issues.

Eric V.

Was quoted $249 on the phone for an annual service. After the tech did the work, he said there is an additional $25.59 fuel service charge and $5.85 material removal fee to take away the old oil. He said something like ""They have all these other charges they don't tell you about"". My security camera recorded him saying that.

I called on the phone and the woman who answered admitted they tell people one price on the phone and charge them something different when they arrived. I recorded that call too. Yelp does not have a way to post audio recordings though.

They also quoted a senior citizen discount on the phone of something like 5% percent. When the tech gave us the bill, the discount was only 1% percent or less.

They did offer to give us a discount if we post a review online. I have a feeling they won't honor that either.

Chevonne J.

I was looking for someone to preform maintenance on my home generator and came across wired. When I called to get a quote the young lady on the phone was very polite and got me scheduled as soon as they had an opening, which was about 4 days. The only issue was that I was scheduled for 9-12 and they showed up after 5. When I called to check up, they said my appointment was from 1-4, but that was not the time I was originally given. Unfortunately no one called to tell me my time was updated. The technician came and did amazing work and all ended well, so I can't complain too much. Just make sure you take off a whole day of work in case they don't show up on time.

Peter L.

Tommy, the owner, is a piece of work. We had a tech come out to troubleshoot an issue in the kitchen where we couldn't get power. The breaker was flipping due to the fridge drawing too much power on a 15A breaker. What turned out to be something so trivial as swapping the 15A to 20A, they wanted to charge $600+ for two separate days they had to come out. The first day they came out they swapped out two GFCI outlets that the tech deemed ""faulty"", which wasn't the case. Shortly after the tech left, the power went out in the kitchen again. Tech came back the second time and mentioned to us that we'll forget about the first day since he did not fix anything. We even had to tell the tech try swapping out the 15A to a 20A (a friend who does electrical work advised us to mention this to the tech) and that solved the issue we were having. They were trying to charge us the first day with 1.5 hours of troubleshooting/labor and another 1 hour the next day. There is no reasoning with a scam artist such as Tommy. Clearly the tech told us one thing and then you have this piece of work telling us he has to charge for the time the tech was out here not fixing anything (lol). Furthermore, the same tech who came out twice parked his van pretty far away from the house when he could've simply parked right next to the entrance to the house. He would saunter back and forth to his van and to the house to milk the clock, which was so petty. We would not have minded paying $600+ if they had provided honest and legitimate work instead of causing more issues with putting in GFCI outlets which they have for $60+ per outlet that didn't even resolve the issue!

The best part is their invoices which had a lot of inconsistencies and the owner, Tommy, aka piece of work, had to adjust it so many times to fit his narrative. We still ended up paying around $400-$500 for a breaker swap basically. There is no reasoning with this man as he seems quite ignorant from speaking with him over the phone. He is also condescending saying things like ""R U AN ELECTRICIAN?"". Like, bro, you're the one trying to charge people $600+ for over something trivial as swapping out a breaker? Mind you that this house is owned by my father (retired Vietnam war Veteran and a professor) and he said things like ""I'm going to put a lien on your house"" to him. How small minded do you have to be to threaten someone such as my dad like that when you're the one trying to rip us off. My dad already suffers from PTSD and this guy with his small brain trying to threaten him. Like I said, real piece of work.

I will be reporting this business to the Texas Department of Licensing and Regulation.

Patrick G.

HIGHLY DISORGANIZED! Stay away! I made an appointment with them this past Monday. Took time off from work to be home and they no showed. I thought I'd give them another chance and rescheduled for today. Again, took time off from work to be home this morning and, guess what? Another no show. When I called them (30 minutes after the appointment time) to ask where the service repair person was, I was told: ""Oh, yeah, I see you were on the schedule on Monday and we had to reschedule you, but the lady forgot to put you on the schedule today."" What? And no apology. Fool me once . . . lesson learned.

If you want a company that has very little respect for your time, by all means, call them. If not, save yourself some frustration and STAY AWAY!

UNPROFESSIONAL!

Crecenra B.

Beware! The company installed a generator for us in May 2021, and to date (February 2020), the gas line has not been inspected. We have made numerous phone calls and written a letter with no solution.

Mike T.

Was charged by the full hour amount when the electrician was done in 35 minutes. They fixed the issue but way overpriced. I wish they are honest with the way they charged customers. The technician sat in his vehicle for another 25 minutes and drove off.