Wilson Home Services

Arun P.

Contacted them thru Yelp for a quote for a plumbing job - faucet replacement. Got a prompt response and was asked to call them for the quote. The lady on the phone gave me a quote and I double checked if there would be any additional charges. She said that would depend on additional work that needs to be done. I confirmed that it would be fair for any additional work other than the replacement of the faucet, should it occur, be discussed at the time of work. The appointment was scheduled for the following day.

The technician arrived as scheduled and was wearing a mask, which was appreciated. He assessed the work and asked if I had the replacement faucet, which I did. He quoted a rate which was 4 times the agreed upon rate. There was no additional work that was needed except removing the old faucet and replacing it with the new one. I let him know of the rate that was agreed upon with the office and he said he could give me an additional discount, which was still 3 times the rate. He said that the rate quoted by the office is just for the service visit, which was not what we agreed to over the phone. I was out of options and could not wait another day without a functional kitchen sink, so I agreed to the new rate.

The tech completed the work in under 15 minutes. He was friendly and efficient. He cleared the old faucet but no clean up of the work area was done after the replacement. He mentioned about a free membership which was part of the total fee that I was charged and that I could use it for AC tune ups and other services. No details were given and I was asked to call the office. I was not interested in the membership and given this experience, I highly doubt I will use their services again.

Am not a fan of businesses that take advantage of a bad situation. Barring the pricing discrepancy, I have no complaints about the work that was done. Wish they were upfront and set clear expectations about their pricing from the get go.

Melanie P.

They came out quickly, gave a quote and worked well with my realtor. I appreciated their willingness to work with a realtor instead of us the (long distance) customer.

Paris W.

The issue with our AC was rather involved but this company was great every step of the way, replaced the blower motor, diagnosed and fixed the underlying cause so that it wouldn't happen again, helped explain the process as they went along. Every tech I met with was extremely polite and professional and their prices were fair. I would definitely recommend!

David F.

After being postponed twice by our initial water heater installer, I called Wilson Home Services out of desperation. Friday evening was upon us, and we had been out hot water since Monday. The previous installer was dismissive, and really did not seem to care! The Wilson team was the exact opposite! They had our installer, Chad, to our house promptly. The install was great, Chad did excellent work, and he took care in not getting rusty water on the carpet! This team will definitely be the first folks I call with my plumbing or electrical needs!

Tom B.

Everyone from the Tech to the Dispatchers were awesome. Friendly and informative. Quick to respond

Linda D.

They were recommended to me from our neighborhood Nextdoor site. They have excellent customer service and we're honest to tell me they did not think I had an outdoor leak. The technician gave me some tips and told me to call them if I felt it needed further investigation at a later date.

James H.

Had service done two weeks ago, and called because I had a problem with the work that had been done was not working. They told me there would be another service call if they had to come out for the same issue. Really ??? They won't guarentee their work for 30 days?????
They don't warranty their service at all!

BEWARE!!!! These guys are bad news!!!

Coleen F.

We had a water heater that was going out, so we requested service from our homeowners policy. That didn't go very well so long story short, we proceeded to take matters into our own hands and call different companies to get bids. We looked at Angie's List for companies. We talked with a few and decided on Wilson Home Services. The technician, Chad, was very punctual, explained things in detail and put in a brand new Rheem 50 gallon professional series electric water heater in our house within 2 1/2 hours.
We are happy with the service of this company and would recommend them to anyone looking to replace their water heater. The process was fast, easy and Chad was nice to work with.

Morris H.

Prompt, professional, and honest. I highly recommend Wilson for your plumbing, electrical, or HVAC repairs.

Dday K.

Really happy with the quality of the work, price and the clean up after they replaced my hot water heater and put in a recirculation pump. They took great care to make sure that I was happy and were incredibly helpful and responsive. Highly recommended and I will use them again!