Willow Glen Electric

Brian F.

I engaged WGE to install a new outlet and extend 3 existing outlet boxes. During the appointment, we determined that the extensions could not be installed until some wall-mounted furniture was installed. This was not expected. I was not sure if I was not clear about the overall project or something else happened. WGE was willing to install the outlet and reduced the hourly rate, possibly to compensate for the whatever may have happened with the outlet extensions. That appointment completed.

Two and half days later, my husband and I awoke to a noise in our home about 4:30 am. We got up to check it out. In doing so, we determined the power was out in a bathroom. We checked the circuit breaker panel to find that circuit had tripped. My husband reset the circuit and immediately there was arcing inside the panel and some hot metal shot out of the box. Luckily, no one was hurt. However, the main tripped. (We live in a condo so the main is not in our unit.) We called WGE once they opened to see if an electrician could visit. We were told to check with PG&E for a power outage in our area and told that WGE doesn't have emergency service. (This was day three of a winter storm event, so there were storm-related power outages.) We knew that power was on in the rest of the building as we had been in the common areas where there was power. Our build's electrical lines are underground and are common for all units. We pressed a bit harder and WGE said they would see if they could get someone out.

WGE was able to schedule two electricians for the last appointment slot of the day (2 pm - 4 pm). The electricians arrived and determined that one of the screws for the panel front nicked a wire inside the panel. (One of the electricians said the wire runs inside the panel were too close to the front of the panel making this possible.) He said the work to add the new run a few days earlier likely lead to screw nicking the wire. That nicked wire, for whatever, reason caused the initial arcing at 4:30 am and then when we reset the bathroom circuit. Luckily, the circuit breaker box was correctly grounded and the main has a GFCI. This reset's arcing caused the main's GFCI to trip. The the safety mechanisms were working as expected. Though, the second electrician said the first one should have noticed that the wires inside the box were too close to the front of the panel and moved them. After some doing to find the correct room in our building for our unit's main, we had power.

We're giving four stars for the following reasons:

- WGE did install the new run and outlet as requested.
- WGE did return our power after the arcing incident.
- WGE did get an electrician out same day even though they do not have an emergency service.
- WGE discounted the first visit and made the second visit free.
- Friendly electricians.

We would have given five stars if the following had not happened:

- WGE electrician on first visit did not notice the issue about the wiring positioning that contributed to the arcing.
- WGE office staff were willing to hear us out more readily about the arcing.

Beth C.

Easy to make appointment. Workers arrived on time and finished the job quicker than quoted. Total price was lower than quoted. I would use them again. Everyone seemed really professional.

Shilpa G.

This is the 2nd time we are using Willow Glen Electric team for EV charger installation. Very easy to work with. We used their services end to end through the city inspection. Installation went smooth, their rep was on site to help with City inspection, overall a very positive experience. These folks are knowledgeable, friendly, extremely communicative and the best! We would highly recommend their services.

Mike H.

What a great experience. I needed to upgrade my electrical panel and add interlock and receptacle for a generator. Willow Glen Electric took care of everything permits, scheduling PG&E, building inspectors and stucco repair. Friendly professional service. From now on they are my go to for any electrical work! Thank you very much.

Ryan B.

Quick service & very knowledgeable repair done. The person who did our repair was very thorough & COVID precaution-aware.

Harrison W.

The installers showed up right before the new year and accommodated a time and date since they were in the area. They installed a wall charger for my Tesla and wired my home to make it all work. They were prompt, showed up with masks on and a great attitude. You know they love what they do. Highly recommend.

Jon H.

Had these guys instal a Level 2 charger in my garage. The quote process was detailed and very competitive. Because of my specific setup, they installed a dedicated sub panel in my garage and routed everything cleanly to a nice tucked in spot for my Tesla mobile connector. The guys worked cleanly, patched any dry wall, and were prompt and efficient. There was some weirdness I noticed when they left- my sub panel door latch actually would hit the reset button when closed- but the guys came out during the inspection and quickly adjusted it for me. Really great service and I couldn't be happier having the ability to add 25 miles an hour of range at home!!!

Shazia G.

Professional, fast and experienced! Highly recommend because I am so pleased with the service. My old federal meter( fromthe 70's) caught fire and WGE got everything taken care of very quickly and per city code too! The pull all the permits, contact inspectors.

Cynthia B.

Showed up on time, wearing a mask. Worked quickly and efficiently. We asked if he could add a third outside outlet, he didn't hesitate and agreed he had plenty of time. Will definitely call again and will recommend to friends and family.

Rich B.

WGE did a terrific job for us. Charlie and Oscar showed up right on time, in COVID masks, and took care of everything just right. They also fixed one extra faulty outlet. I would call WGE again and can recommend them without hesitation. Extra thanks to Cheryl in the office. Thanks everyone.