West Houston Electric

Libby M.

Joseph was the employee I worked with in preparation for finally installing my whole house generator. He was amazing! I could not have asked for an employee who was more professional, thorough and also friendly. He explained the process we were involved in at that time! I think he represents the quality of employees you will find at West Houston Electric well.

Cheryl W.

If you don't want your time wasted you really don't want to use this company. I called on a Tuesday and made an appointment for a technician to come to our home Friday between 12:00 and 4:00. Friday came and I took off work to be here for the technician. At 2:00 I called to make sure the technician would still be coming. I was assured someone would be at my home at least by 4:00. At 3:30 I receive a phone call them these people telling me there would not be anyone coming to my house with all kinds of apology, but no reason. I then was offered a 50 dollar credit for the inconvenience and assured someone would be at our home Monday between 4:00 and 7:00.
Monday came and went and no technician!!!!!! Complete waste of my time with the most unprofessional company we've EVER dealt with!

Anne

I booked an appointmant for my generator to be serviced which they said they did, only to receive a message, ten days later right before my appointmen, that they did not service generator. total waste of time. whoever the people are answering the phone for appointments she be re educated on what this company can do and not do.

Wes F.

Three competitive bids received for replacement of two damaged meter poles the Tuesday after Beryl.

West Houston Electric Proposal Summary
Description Quantity
Reset, replace, and repair 2 service poles, meter and riser, a lamp 2.00 post on each pole, and redoing the grounding. $3,325.00 $6,650.00
Panel Replacement 2.00 $3,967.00 $7,934.00
West Houston Monthly Membership $34.00
Total $14,618.00

Competitor Bid #1 for same services as above:

DESCRIPTION AMOUNT
CP 200 amp pole, Disconnects and reconnection
$3,850.00 × 2 - $1,700.00 discount
$6,000.00
TOTAL $6,000.00
BALANCE DUE USD $6,000.00

Competitor #2 for same service as above, plus one additional pole which was in bad shape but still serviceable.

Description
Poles #1 & 2: We will be replacing x2 16ft poles complete with weather-heads, risers, 200A disconnect, 100A 12Ckt panel with 100A main and feeder breakers and grounding per NEC.
Poles #3: We will be replacing x1 16ft pole re-using all electrical components on existing damaged but fully operable pole.
Any damaged pvc underground will be repaired at the base where the damage occurred as well as pipe going to base of the disconnect.
2 year warranty on items replaced by A1.
Your Total: 6,400.00

Needless to say the phrase ""price gauging""came to mind when reviewing West Houston Electrical's proposal of $14,618 compared to $6k and $6.4k proposals (Approximately 128% higher if my math is correct). The work was successfully completed on all three poles on 7/13 by one of the competitors and not West Houston Electrical. Maybe they very busy and didn't need or want the work but please just tell us this up front. What you proposed was way out of line and appears dishonest.

Katrina C.

Christian and the apprentice shadowing him were both very polite and friendly. Even though I'm on the east side, they were able to make it in a timely manner and even let me track their progress through a website. They wore shoe coverings when stepping into the house, which was very nice. The main issue I had was a simple fix, but they also found another issue and fixed that right up without additional charge.

Shab Madina ..

Very Professional, showed up on time, accommodated my requests, communicated well and did good clean work.

Brenda A.

They came in when I needed heat in a bind for some disconnect boxes. Super kind and suggested lots of other things to fix that seemed simple. However, when I called for a follow up on those other items the pricing was way over what the initial tech explained to me.

Peggy M.

Fair prices, knowledgeable electricians, courteous schedulers, and an eye for safety make this a great place to call for any electrical problems you have! (Our repair cost was actually lower than expected!).

Doreen G.

Truly reliable, honest and interested people work here. If you want your next project or repair completed to perfection, Call West Houston Electric. You will get a friendly, helpful girl named Darel on the phone. When your appointment day comes you will be greeted by Drew, Ryan and or Kyle. There may be others I did not come in contact with that I'm sure will be of the same honest character. We could not be happier with the huge job they completed at our home in Grayson Lakes from start to finish and left nothing undone. We will be calling them with our next job. They are Very professional and you will be happy you called.

Thomas G.

I got West Houston Electric's phone number from a friend of mine at work. I have since used them to do the electrical work at 2 homes. At my first home I had them add electrical outlets and replace the old federal pacific circuit breaker panel. When I sold the first house and moved into my current home I had them add electrical outlets in the garage and replace the old rusted out circuit breaker panel. Here is a pro tip, do not leave pool chlorine in the garage it rusts all the steel in the garage. The breaker box was rusting away in place. West Houston replaced it quickly. They are professional and do a great job.