Waialae Plumbing & Construction

Jang P.

I have used Wialae plumbing co to fix shower handle change and plumber came and put it together and charge was $ 450. For 15 minutes work.! I am trying to complain the cost but unable to speak to superior for this outrageous charge.

Manuel L.

We had an emergency plumbing situation where the water valve burst. We called Waialae Plumbing and Brian Thompson was assigned our call. He was here in about 15 min and I must say, he knew his stuff. He was also professional, personal, and he explained everything, and then some. I highly recommend Waialae Plumbing for your plumbing needs.

Julie P.

When everyone else wanted to schedule something a week out, Waialae showed up within a few hours, fixed the problem and were on their way in under an hour. Would definately use these professional folks again.

Beatrix G.

Called for backed up toilet and shower. Good reviews on Yelp. Was told $59 to come out which seems reasonable. However, when plumber arrived he stated it was a flat fee of $822 to clear it and they would throw in a ""free"" camera inspection.

Arrived 8:40-8:45 and left by 11-11:30. I'll let you decide if this is reasonable- I was shocked and dismayed.

AND they said it may happen again.

Jim G.

This is the second time I have used Waislae Plumbing. Today they took care of a plugged sink drain. I would recommend them highly as their technicians are very skilled and efficient. Plus they are timely and customer service oriented. Great company!

Doug C.

They are very responsive to calls and showed up at the agreed upon appointment time (which is unusual for Hawaii). The call center staff is great and very polite. The plumbers were also very nice and polite. However, prices are 2-3 times what other plumbers have charged for similar calls (this was not weekend or night time) and after reviewing the work, it was not the best quality. You will not find out what the the price is until they are there and if it is an emergency I have a feeling they price accordingly since they know the work has to get done. I'm not a fan of this type of business. I wanted to like them, and they were recommended by a friend, but I cannot recommend them with such ridiculously high prices. Perhaps their prices are more reasonable if it is something that you don't need done quickly. Don't waste your time with getting an estimate since they will charge your for that. I'll be calling someone else in the future.

The W.

They seriously overcharged me for what should have been a simple job. I will not use them again.

Char L.

Great response time to a semi urgent situation - In a condo. Very pleasant, efficient, and professional service.

Sheldon O.

Thank you Waialae Plumbing for the great customer service and help. Nate was great and shared everything with me. Look forward to our new toilets.

Roundstone817 ..

i cannot and will not ever recommend waialae plumbing. if i could give no stars, i would.

i wish, i would have read the negative reviews this company has on yelp. had i, i would have never used this plumbing company. there is something to be said when you consistently have negative reviews and have customers as upset and as angry as myself.

i was charged close to $500.00 for a job that should have cost less than $200.00. i had 2 water stop valves replaced, the valves cost $20.00 (that's retail, i'm sure they get theirs at wholesale). i had origianlly asked that only the cold water stop valve be replace because of a very small leak but the call taker recommended that i replace both the hot and cold water valves at the same time. thinking this was an honest and fair company, i humbly took their advice. i should have become suspicious when i asked for an estimate and i was not given a definitive answer.
the total job took less than 1 hour (more like 30 minutes) but i was charged for 2.5 hours of work. plumbers in hawaii make on average $10.00-$39.00/hour. no matter how i calculate it, there is no way the bill should be what it was. they knew i was in a predicament and they totally took adavange of it. i got 3 other estimates afterwards from licensed plumbers and it ranged from $140.00 to $180.00 to do the same job. they charged me triple for doing the same job. i was going to let this go, however when i mention what had transpired at a dinner with my relatives and local friends, they insisted that i file a formal complaint so no other residents of hawaii will experience what i went through. i filed a complaint with the bbb, john the owner, wrote to me saying it was ""petty"" that i made a complaint. i don't know about everyone else but $500.00 is not petty to me by any means.

there are many honest and reasonable plumbers on oahu. wailalae plumbing is not one of them. i pleaded with the owner john to rectify this but he refused and said, ""let this be a learning experience"". he claimed that no one put a gun to my head and made me accept the work that was to be performed and i should have declined the work if i thought it was too expensive....
not to worry john, this was a very expensive and disappointing experience for me, i feel like i was taken advantage of. i will make sure to reciprocate this. hawaii is an island with a tight knit network of family, relatives, friends and co-workers. you will not get away with your condescending and patronizing attitude as well as your predatory business practices. word gets out fast, hopefully no one else will have to go through what i did and have to go through the disappointment and anger i and others have experienced because of you. in my opinion, you sold your soul to the devil john, just to make a little coin. i hope you're happy and can look at yourself in the mirror every day knowing how many people dispise you and your business ethics.

btw, i had met john initally because i was going to do a remodel (he does remodels as well) and i had him come by to give me an estimate. when i met him, he asked what my budget was....i should have been wary from that point on. every contractor i interviewed (i interviewed over 10 contracts), asked what i wanted done and then they proceeded to give me an estimate. he's the only one that asked what my budget was. he was trying to figure out how much he could squeeze out of me. he went on to boast how he owned 9 homes in new hampshire. in retrospect that explains everything as to why john does business the way he does; he looks for victims that are in a predicament and then charges exorbitant prices so he can be a slum lord back home. you cannot get away with charging triple and think word is not going to get out, especially here in hawaii.
there so many other honest and fair
plumbers here in hawaii....

thanks for the learning experience johnny boy! i hope you get chased out of hawaii!