Vine Electric

Maria H.

I would reach out to Vine Electric again and recommend them to anyone looking for the complete package including friendly customer service, punctuality, professionalism and in-line/competitive pricing.
At the time of my review, I was new to the area of Vallejo and didn't have any idea who to reach out to for electrical work. I requested bids through Yelp and was put in touch with the few electricians who service the area. At the time Vine Electric had good reviews but not the highest among the small group. I hope that changes, Vine Electric is truly deserving.
Michael was the electrician that arrived and he was able to upgrade an outlet from 23v to 120v to accommodate a dishwasher, without any issues. He ensured that the outlet was set up properly to deliver power as needed for the disposal and the dishwasher.
In parallel, he was able to troubleshoot an outlet in a different room.
I give them a 4-star rating instead of a 5-star rating for a couple minor reasons. Again, I would use them again and recommend them. 1. In troubleshooting the second outlet I was told it would require accessing the attic to drop more line to fix the issue. As it turns out it was only that on the same wall a couple wires were crossed. Once those were corrected, the outlet started working as expected. 2. Though it turned out to be good that they didn't have time to fix the outlet, it was disappointing that I was prepared to get started with the work, but they hadn't allowed for enough time in the appointment to resolve, only troubleshoot. It was an issue I listed during the call to make the appointment. In the end, an engineer friend of mine resolved the issue for nothing more than an easy BBQ in about the same amount of time or less.

John K.

Scheduled an estimate, agreed on the job/price, and then scheduled the job for Friday. Took off of work to ensure that I would be home for the work and Vine Electric never showed up. I called them to inquire as to what happened and they simply apologized and asked to reschedule for Wednesday saying it's a problem with their scheduling system. Well, it's Wednesday and the same thing happened. No show. This time I get a call apologizing saying that they can't come to the job because of traffic and they'd like to reschedule. I took off of work again today to be home for this. This is just unacceptable. How does a company expect to succeed with these business practices? I would not recommend Vine Electric. Save your money and save the stress. This company cost me money since I took off of work to be home for these missed appointments.

Risa D.

First time customer & if the need for an electrician comes again, will definitely call Vine & request Jose. He came on time, clearly explained the issue & quickly fixed the problem
He was professional & courteous

Phil M.

Vine Electric installed four overhead lights in my garage. I would not recommend Vine Electric for the three reasons below. Reasons 1-2 are somewhat minor, but reason 3 is the dealbreaker for me.

Reason 1: I requested an appointment through Yelp, and the Vine Electric office did get back to me to to confirm the time. Vine did not show up for the appointment. I called them to follow up, and the office blamed the no-show on issues they were having with Yelp. They did have the estimator arrive about an hour after my call, which I felt was very responsive, so I decided to proceed with the estimate.

Reason 2: It appeared to me that the electrician installed everything to spec. Everything worked and he was conscientious enough to find where the joists were in order to position the lights correctly. However, when I lowered the lights to paint around them I noticed that two of the four screws holding each light were not anchored in the drywall. He screwed then in not using the wall anchors supplied by the manufacturer and they were ""floating"" in the drywall unable to hold any weight. The other two screws were indeed anchored into the joists, but since the light manufacturer supplied four holes for mounting, I would expect that all holes would be used as the manufacturer intended so the lights are securely fastened overhead.

Reason 3: Vine Electric increased their charges without discussing this with me. When I called the office to pay the bill, they increased my cost for the job a couple hundred dollars claiming that it took longer to complete the job and that I should pay more than the original estimate. I find it dishonest business practice to estimate a job, complete the job without discussing any cost overruns, and then bill the customer more simply because it took longer than the estimator had anticipated. If I had known the final bill, I would have simply hired one of the other electricians who gave me a competitive bid.

Marilou V.

We called Vine Electric to schedule an appointment. Serafina, who answered the phone, was very friendly. She got our contact information and scheduled us for an appointment. We have several electrical projects that need to be done to the home that we just purchased ( i.e. install houseless LED can lights in 5 rooms, install a new outlet, etc). The estimator, Matt, came to the house, and we discussed what we wanted to be done. He was very professional and very thorough. He went around the house and gave his suggestions and informed us that he will have the quote ready in a day or two. After two days, we received the quote and after reviewing it, which was fair and reasonable for the projects, we decided to hire them.

On the day of the scheduled appointment, Jose and Alex came. They were prompt, went through the whole process, give suggestions, asked questions, and start working on the projects. They accomplished a lot on the first day and we were impressed with the job done. They know what they are doing. They did great! Amazing job, Jose and Alex! We are happy and satisfied with your work. Thank you!
We will definitely use them again for our future electrical projects and will recommend them to friends and family.

Lilia C.

Because of my prior experience with Vine Electric, I went with them again to install several new outlets, track lighting, and recessed lighting. I received my quote and 3 days later Vine Electric installed the items I needed. As before, I was very satisfied with their work -- the professionalism of the estimator (Matt) and the installer (Patrick). They are easy to talk to even -- as in my case -- I kept changing what I wanted done. I found a ""go to"" business for my electrical needs.

Rhoda Q.

My entire experience with vine was great and I would highly recommended them. I got my 1st visit from Joel who gave me the estimates for home recesses lights and some outlets that were not working . Thank You Joel, Patrick, Cole and Alex for installing my recesses lights and fixing my son's 2 electrical outlets. Everything was done above and beyond my expectations. These guys are on time, fast, very professional, clean up their mess, very respectful to your home. I will definitely use them again for my next project.

Janine C.

We FINALLY decided to upgrade the 50+ year old electric panel and service package along with some current decade lighting as part of a solar upgrade and HVAC installation. Vine was the sub to our solar contractor and frankly, we could not be happier with their work.

Patrick and Eric arrived on time each day, got straight to work, and completed the days projects on time. They cleaned up and did no damage to the house during the process. The team was on-time, polite, informative, helpful, professional, and frankly I'd have no problem having them or any of the Vine team back for any and all electrical needs.

Great service, great install team!

Brandon D.

We contacted Vine Electric after seeing work they had done for a relative. We wanted to add recessed lighting, change lighting fixtures in our bathroom and update ceiling fans in the bedrooms. The estimate for the work was beyond reasonable and they quickly scheduled a time to complete our requests. Vine electric did an excellent job with all of our lighting needs. They were prompt, kind, efficient and very skilled. I will absolutely be a repeat customer!

Tyler K.

Update:

Wow! I am not really sure what internal SNAFU lead to my original fiasco, but the follow up to this review has been amazing. I was contacted this morning by Mike (the operations manager, I believe) to ask if he could come out and see what it would take to fix the problem. Initially, I was a bit skeptical, given my previous experience, but I was home, so why not?

Between Mike's call and a couple of coordinating calls from their office, we found a time that worked for both of us. Mike showed up exactly on time, was very apologetic and assured me that this is not how their company normally does business. He came up with a plan to fix my problem which is way more than I even anticipated. And given what I went through originally, he offered to do it for free! I don't believe a company would offer to do work at no charge if this was a common occurrence, at least not one that stays in business very long. It tells me that this is a company that actually does stand behind their work and is willing to put their money where their mouth is.

The problem is not fixed yet, but we scheduled a time next Friday to have a team come out and I am feeling pretty optimistic.

AND Mike fixed an unrelated problem with my swimming pool light while he was here!

Assuming everything goes well on Friday, I will definitely be using Vine Electric for any future electrical needs!

Update 2:

Jose and Mike came today and they far exceeded my expectations. They completed what they said they were going to do, were professional, and honestly nice people. I plugged in everything I own in the garage and, for the first time ever, it all worked. I will use Vine Electric for every electrical issue I have from now on and I will recommend them to everyone I know. Including you :) You can't go wrong with Vine!

Original Review:

I have a workshop in my garage. I use a heater, sometimes a vacuum, along with many other tools. When I use too many together I overload the circuit and it trips. Since I want to be able to do what I want to do, I figured that I needed to add new circuit. I am fairly handy when it comes to electrical work, but this seemed like it may be out of my league, so I decided to call a professional. It all started out well, they were responsive and sent a person out to look at the issue and give me a quote. He proposed a solution that I did not quite understand (but what do I know, I am not an electrician) at what I felt was a reasonable price, so I scheduled them to do it. That's when things turned bad. The two gentlemen that showed up to do the job, had apparently not spoken to the person who quoted the job, and really had no idea what they were supposed to be doing there. But they attempted to make do. I was told by the estimator ""this will be an easy job, we should be able to do it in an hour to an hour and a half"". Well, after about two and a half hours I went down to check on them and was told that they had broken a flex pipe and couldn't finish, and since they were already on overtime, I would need to call back and schedule another appointment (um...ok). So I did, I called back and scheduled them for the following Monday (today). So one of the two that had previously worked on it showed up and let me know that is should take about 30 minutes to complete. (30 minutes, I thought. you couldn't have just finished it last time you were here? But whatever, at least it will be done). So to cut to the chase, he did finish in about 30 minutes....running a circuit to a new refrigerator I have in the garage. A refrigerator that I explicitly told the estimator and the electricians had never even been plugged in and was not the problem! So now, after taking two days off work, plus the hassle of scheduling. Absolutely nothing is fixed. I was told that I can call the office to get it re-quoted to actually fix my problem. Yeah, right.. ""fool me once..."" If you are thinking of getting electrical work done, youtube it and do it yourself. If it is beyond your ability, hire anyone but these guys. The only thing that would have made the experience more appropriate would have been had they arrived in a clown car..