Village Plumbing, Air & Electric

James T.

Village plumbing and air was hired to come over to our house and fix an issue that was the result of previously rendered services. They showed up and failed to cut the seal around our vent which resulted in paint peeling off the ceiling. The technician didn't bother to tell us about the damage to the bedroom ceiling in our newly remodeled house, left a mess all over the floor, and then proceeded to try and sell us an additional $3000 service.

Now we are in a fight with them over repairs and remedies. It's very obvious that air vents are caulked, and caulking needs to be cut or it will damage Sheetrock when the vent is removed. Not being told about the damage and having a mess left behind makes it even more absurd. We have eggshell paint so our entire ceiling will need to be repainted as a result of this.

Terrible service, terrible customer service.

Jett R.

Contacted Village and was told it would be a week, so I agreed. On the day of the scheduled visit I got a call and they said they were overbooked and it would be another week, This is not a professional way to run a business so I cancelled the visit and won't be using Village in the future.

Sarah B.

Very unreliable service and unprofessional. I realize that many companies are still struggling to keep up with demand after the winter storm, but it is still extremely unprofessional to cancel the day of service.
They do not have enough people in the field to handle the amount of calls coming into the company. If you are not having an emergency, you will be bumped for someone who is having an emergency (because they do not have enough technicians in the field to handle routine calls and emergency calls).

Karin T.

Soufiane was professional and explained the problem well. I would trust him to come back again and will request him again. You should use village plumbing

Lisa C.

Village plumbing and air is the worst company I have ever dealt with. Even after making an appointment they would not give me a window of time to expect them. After calling them 3 times they finally said they couldn't make it on the day that was reserved. Once I talked to a manager someone showed up, but he had no supplies in his truck. He took pictures of the part I needed for my toilet and sent them to someone. I had already sent them pictures of the part when I made the appointment. The plumber said he would call me the next day to tell me when he could install the part. No one from the company ever called me with an ETA of when they could install the part. I gave up and called another plumber. I will never use Village plumbing again. I wish I could give them zero stars!!!

Daniel M.

Village Plumbing eventually reached out to me and refunded the $29, so I'm updating their rating a bit. I'm guessing someone more senior saw my review and got involved. The whole experience still left me rather unhappy, but I do have to give credit to the business for eventually doing the right thing. I've upped their score to 2 (from 1).

Alicia A.

I have a mixed review about them. 1. They are expensive. Other plumbers laugh when they tell them I used Village Plumbing once. 2. They came out when I had an emergency (before membership). 3. They did not come out when I had an emergency although I have an annual membership. They told me they had to schedule me 2 weeks out. 4. They got the job done without cutting corners that one time. 5. They were also professional that one time.

*Don't get the membership, because it is worthless.*

Shilpa S.

If I could give them a zero I would.
I had an inspection scheduled for today four days ago. This morning I get a call stating they have to rebook me to two weeks from now because they are overbooked. I asked to speak to the Manager and was told the Manager wouldn't speak to me and told him to stay firm. I asked if they can reschedule someone else but he said no. This is unprofessional at best. Why was I booked if they didn't have capacity to handle?

This is the second terrible experience I've had with them. I would like my membership payment back as this service is supposed to be free as part of it. Completely terrible service . Take your money elsewhere.

Nathaniel H.

Does not honor written quote for replacing broken 1/2 galvanized pipe that busted during the freeze of 2021. I accepted the written quote and scheduled the repair order. When the crew showed up, the price changed to 3 times the written quote. If they did not honor the written quote, do you think they will honor or warranty their work is something is not done right? Now I know why there were the only plumbers that answered the phones after the freeze. Scam artists that hide under a Master Plumber's license and good marketing.

BEWARE OF THOSE SCAMMERS

BTW they charged a $60 fee for the initial WORTHLESS QUOTE.

Jim C.

I made an appointment with Village for a plumber and received a reminder E-mail the day before the scheduled visit. I took the day off to be at home for Village's scheduled visit. The day of the scheduled visit I received a phone call to determine if I could reschedule. I informed the caller that it would be difficult. I was informed that a plumber would come that day. At 4:45 PM that afternoon, I received a call that a plumber could not come that day and that I should reschedule. I did not reschedule and will not call them again.