Village Plumbing, Air & Electric

Ray S.

On 9/20/13 Village Plumbing sent a technician to my house upon my request, to check a garbage disposal that was not working. The technician told me he could check out the disposal for $184.85. He didn't do anything such as pushing the restart button, he just turned on the switch and said it is not working, and he could check it out for the $184.85. I was dumbfounded why, for the service fee, he couldn't do basic checks.

Then he told me that he would charge $642.12 to install an Evolution 3/4 hp unit. I checked Home Depot and found the unit for $200. So he was going to charge me $442 to do the installation. Outrageous. Let's do some basic math. $184 + 642 = $826.

I don't know who will pay this, but not me. Village Plumbing, you should be embarrassed and ashamed. I still had to pay $59.95 just for this guy to give me this horrible cost proposal.

He may have been able to do the work really well, but so can lots of other people who don't charge nearly that much. I called another plumber who asked me to purchase the disposal and recommended what to buy. I bought the same disposal that Village Plumbing was going to use, and the plumber installed it for $125. So $325 vs $826.

If I had the opportunity to give no stars, I would have. Shameful.

Crystal K.

Great first time experience with this company! The dispatchers worked with me to get a plumber out at a time that was convenient for my schedule, and were good about calling me ahead of time to confirm when the plumber was on his way. The plumber (David I.) arrived on time and was very nice and professional. He quickly diagnosed the problem for our leaky toilet and patiently explained the issues to me and then again to my husband who was on the phone. I can't comment on the competitiveness of their prices because I have nothing to compare them to, however, the time and effort he saved my husband from having to perform the repairs made it worth it to us. I will definitely be using this company again in the future!

Christine W.

I am the director of a public attraction in the museum district. We were suddenly without water on Friday morning and had major events planned for the next day and Sunday. Village was able to send David I. out right away. He went out of his way to help us solve a problem that ended up not even being a problem with our building's plumbing. It was after hours on Friday and he understood our plight. If the problem were with our property, then we were going to have to solve it over the weekend, but we would not know that until the city was able to check the meter, which took much longer than expected. David waited on site and even worked with the crew to help determine the problem. When it ended up being a city problem, he only billed us for the call, even though he was here for a long time. We are a small non-profit arts space and we appreciate his compassion and excellent service.

Judy P.

We had them come out to our house to repair a leak behind our house (we had a lot of standing water). The plumber just looked at the leak and told my husband it was AC related (didn't do any digging). So, after paying their service fee, we had an AC guy come out who told us it wasn't AC related and that if the plumber said it wasn't a plumbing problem it must be a sprinkler problem. So we paid the AC guy and had a sprinkler guy come out. After five minutes, the sprinkler guy came back and told me it was a plumbing problem after all. There was a cracked pipe going into our house about four inches underground.

If the original plumber would have spent the time and energy doing a little digging, he would have found the cracked pipe and saved me time and money by not having to deal with the other technicians. I will not be using this company again.

Steve L.

Village does very good work and are very responsive. The only reason I don't give them 5 Stars is because they are also pricey.

Duke S.

I had Village Plumbing out this week for an outdoor water line break. Everyone I worked with was extremely friendly and easy to talk to. The Plumber that came out to the house explained that the ground shifted (common in Houston) causing the line to break. He was patient and answered all my questions.

I understand plumbing charges are expensive industry wide, but my only wish was that it did not cost a paycheck to get the water line fixed.

Anthony S.

Jason S. from Village Plumbing provided friendly, helpful and timely service for our AC leak issue. Very detail oriented and committed to getting the job done right.

Christopher K.

Great mom and pop type company with a great service tech who was professional and welcome in my home around my kids. Thanks.

P C.

After reading good review, i decided to give them a call for my AC is broke last wkend. The dispatch was polite and told me she can get someone at my house very soon. They did, 2 men shown up at my house stay around 2-3hours. It was raining last week and they did not take off their shoes and wet mud all around house and carpet. They were very noisy and survey around the house and asking alot of questions other then about the AC. I.e. how many people live in this house, where is your husband? Then, they told me in order to replace my AC unit and all the wire, it will cause 10K. I was not very happy with their attitude and not very comfortable honestly and feels that they were not very honest with us. I decided to have another company for a quote and gave me excellent and professional service. I am not sure about village Plumbing!

Jay V.

Well, I'll say this to start: After reading a ton of discussion boards about how to fix some common problems like a garbage disposal and an A/C capacitor, I probably could've done the jobs myself for a 1/4 of the cost. BUT! It would've taken me probably 3 times longer, and I probably would've messed it up - besides, diagnosing the problem is half the battle, and I certainly am not trained to do that.

So, when you're stuck with no A/C on a Friday night when it's a gazillion degrees inside your house, and your kitchen sink is leaking all over your floor, well, I'd be willing to pay a little extra for quick, professional, and courteous service... And, Village Plumbing provided all of this!

From the first person I spoke with on their after-hours emergency hotline, to the dispatch who called me promptly at 7:45 this Saturday morning, to the two service techs (one for A/C, one for plumbing) they sent out within a couple of hours after that, I was met nothing less that friendly, professional, knowledgeable, and courteous service. Sure, they might be a tad bit pricey, but I doubt they charge any more than any other show in town. And, I doubt you'll get such great service and thorough attention to the jobs than you will with these folks. For example, sure, it took the one fellow about 5 minutes to diagnose and replace my A/C capacitor. But, he then spent another 45 minutes making sure the A/C was working right and all the valves and other doo-dads were operating as they should before he presented me with a bill. That's service! And, another great part about it, they gave me options and didn't try to force any upsells on my. I sincerely appreciate that kind of way of doing business.

I highly recommend these guys.