Village Plumbing, Air & Electric

Ashley E.

Just had a great visit with Soufiane!! On time and pleasant experience- recognized my furnace needed to be replaced and got everything scheduled for the same week. Highly recommend!

Tim O.

Great service and reasonably priced. They came to provide a quote and understood what parts were required. Then following that came back and installed the unit without fuss a week later once the parts arrived .
The technician was very knowledgeable and also friendly

Jeff S.

Gutter drain line clogged....called and explained just needed it cleared...they sent someone out who gave me $600 bid and said he could not do the work someone else had to come out another day....and then wanted me to pay in advance...total rip off....beware

Angie A.

I needed a kitchen faucet replaced. The total cost was $1,600 which is ridiculous. The plumber also replaced 2 valves under the sink that he said were old. I will never pay that much for a plumber again.

Henry F.

Had good service in the past, not the cheapest, but got the job done when I needed them in the past.

This time however was different, I waited all day for someone to get a plumber to me last week, Oct 07, 2021 I just put that off to a bad day. The plumber did his job well and quickly.
Ordered me a new faucet and setup today to come back to do the install, even asked if I prefer Morning or Afternoon. I picked Morning and found out after a few text and calls that no one noted that back at the office.
Then was told they were no allowed to set the time.

After 4 hours of waiting I get a call around 2pm that some is coming and will call when the plumber is 30 minutes out.
At 4:25pm I get a call someone is one their way and should arrive in 20-30 minutes.
I calmly waited for 90 minutes and called back when no show, and was told they are contacting dispatch and someone (I love this someone) will call right back.
30 minutes later and no call, so I tried calling and all I get is the automated voice system.

Tried 3 numbers all the same
Got on their website and chatted with 2 people, both told me to call TOMORROW and gave me some scripted response.

All I wanted to know is window so I don't have to sit around ALL DAY waiting for someone to come.

Please make this right.
At this point I am VERY ANGRY AND FRUSTRATED by the level of (or lack of) service I have received.

Mark S.

We were pleased with their first service call. That was for a spring check up of the HVAC system. Then in August we noticed the primary A/C drain line was clogged, causing the condensate to drain through the auxiliary line. A technician came on August 13th and cleared the blockage. He quoted us a membership price of $299 to clear the line. We thought that was high. I asked if they had any discounts that could be applied to reduce the cost. He said no. We did have a $35 discount coupon that had been mailed to us that we used. That afternoon I called the office to request an email copy of the invoice. The lady in the office stated there was a $50 discount available for plumbing repairs. She took my information and stated she would forward it to 'Customer Care' for review. I called again on August 16, 18, 23, and 26. Then I emailed on August 26 and 30. I never heard anything from 'Customer Care'. Finally, on August 31st I received a revised bill showing that a $50 credit had been applied. No apology or explanation offered. We expected more from a 'family run' business.

KevinaFaye J.

I will not be calling Village Plumbing & Air again. They set an appointment, called to confirm the day before then canceled the day of and left me in a major bind!

Matt G.

Had the $99 special for an AC and Plumbing inspection. The inspections went fine. The recommendations were outrageous. Prior to this, I called for a clogged drain. Was going to be a $149 special. Ended up being over $600 since I stayed the wrong cause of the issue. It was a guess. Same procedure but over 4 times the amount. Then the results of the inspection, recommended new toilets for $2000 each, new water heater (40 gallon), non tankless for $3,200. Then recently for the AC inspection. They said that it was a couple lbs low. They wanted $360 to test if there is a leak. Well the other company charged nothing since it you could see the signs of a leaky coil with a flashlight. I usually don't write reviews but two of my pet peeves is nickeling and dimming and baiting and switch. And this company seems to have these as a standard operating procedure.

Gino T.

I called in a non-emergency problem on Thursday afternoon for a Friday appointment, at the same time purchasing a one-year ""protection plan."" They ran the charge through, and *tentatively* scheduled an appointment for Friday ""...between 9:00 AM and 7:00 PM, but the dispatcher will call you about 30-45 minutes before the repairman shows up, so you'll have time to get home."" (What about if I have other things to do across town, or if traffic ties me up? Why can't you narrow it down to morning or afternoon?) When I hadn't heard from them by 5:35 PM, I called to reschedule for Saturday, as we had dinner plans, and couldn't wait. I was told they'd be out on Saturday between 9:00 PM-5:00 PM, but at 3:45 PM, after not hearing from them, I called to cancel the service call, cancel the protection plan, and to tell them I was going to give them a couple of bad reviews. The lady who answered the phone there told me the dispatcher had called me twice this afternoon. That's strange, as I've had my phone with me all afternoon, and it never rang, so either they're extremely inefficient, or they are out-and-out liars. We will never do business with them again! BTW--when we've done business with them in the past, we've found them to be a little on the expensive side.

Joy D.

The technicians and operators are always polite but that's where it ends. My appointment was scheduled for a Thursday, no one showed, they continuously called to tell me someone would but nobody showed. They scheduled me for Friday morning, no one showed. They scheduled me for Monday between 8-9, no one showed. I called and they said he's coming. Tech showed up at 9:30. I canceled the job and I am discontinuing my services with Village as they are not reliable. If you are needing a plumber to show up for an appointment, don't call Village.