Village Plumbing, Air & Electric

Hol H.

NEVER USE THESE PEOPLE - should be ZERO stars. My elderly mother who lives alone has used Village Plumbing and Air for several years. She doesn't know anything about her AC system and trusted these jokers. We have an issue now with a clogged condensate line which is extremely common. After calling them to come out and getting charged $79 for doing nothing to fix the problem, WE (we live in another state so aren't here normally) went up into the attic and traced the condensate line to the vent stack. These clowns have rigged her condensate line into the vent stack for her house plumbing system!!
And even if they did not do the actually plumbing of the condensate line originally (again we don't live here) they ABSOLUTELY should have seen this over the years and told my mother. Again they have serviced the system and ""FIXED"" things over the years. What a waste of money! They are doing this to elderly people to boot. DO NOT USE THESE PEOPLE THEY DO NOT KNOW WHAT THEY ARE DOING.

Rhett R.

We bought a new AC system from village plumbing and they have been great. Levy Pedraza and Alan Rodríguez recently performed some warranty work and they were professional, courteous and got the system working better than ever.

Flower L.

Our AC went out last night, called Village when our attempts to fix it did not work and the temp was up to 90. Dennis got here so quickly and had us literally chilling within 20 minutes!!! Amazing!!! Thank you!!!

Needha Q.

Have used for several years but have become increasingly dissatisfied with this company. They used to be good, on time and accurate. Since June 30th they have been non-responsive and not keeping appointments. Called at 10:30 this morning with an issue, they stated they would list as 'before noon' since they haven't followed up since not showing on July 19th (for air) and July 17th and today (for plumbing). It's now 4:30 and I'm being told I will get a call from Joel within a half hour from 4:16 (my last call). This is after having spoken to Karen, Isabella, and another young lady.

How is this courteous? Respectful? Or excellent customer care?

4:32 just got a call...we are having to update them on their cancellations...and the indoor temp reads at 96+...the nice young lady (Haley) is now going to contact Joel, who was supposed to be coming or calling earlier today. Now Joel says they can't service the same unit they have serviced multiple times...one month later...Haley offered to get us a good referral when they have left us hanging in excessive heat warnings for 5 weeks. Let that sink in.

Yes, I'm frustrated. This has been over a month with a previously reliable company...
Not worth the money. Right now, no value for our yearly program...no value at all.
We have no air
Plumbing still unaddressed

Mark S.

Our air conditioner stopped working on June 20th. It was an extremely hot day and my wife was ill. I checked and observed the auxiliary drain line was flowing, indicating the primary line was clogged. I used a garden hose to see if I could clear (flush) the primary line, but was unsuccessful. I called Village and they said they could dispatch a technician, but there would be an afterhours surcharge. I told the rep we had a service contract with Village. They had done a Spring A/C checkup on the unit in April. I had asked the technician to pay particular attention to the drain lines. He assured me they were in good order. A technician came to the house and was able to clear the clogged lines and restore the unit to service. The charge was $576.13, even with the so-called customer 'discount.' I thought the price was exhorbitant. I called the office the following day to see if they could offer any adjustment from that price. They said no, but sent two discount coupons for future use. We will not be renewing our Village service plan (one story ranch style house, with easy attic access).

Courtney J.

Available to show up immediately to address a minor drain link in our master bathtub. Did not try to oversell us on anything, accessed the leak thru the access panel and replaced the hardware that was causing the drip. All in was only $200, very happy we didn't have a major repair! Will be using them again.

Hans H.

Today a very knowledgeable and friendly technician was her for my Spring Air check and noticed my UV light was out. The work he performed was outstanding and thorough. His name is Skylar.

I will ask for him to come when needed. I recommend this company

Hans Hagedorn

Amy V.

I've been using them over 3 years on the membership plan. I appreciate the wellness checks, advice, photos, estimates and recommendations. Today I had an excellent consultation with Javier regarding some changes that could be made to my second level tub. Last week I had my HVAC wellness check and we agreed to continue to preserve my outside unit by adding a hard start kit.

Wendell B.

Do not use Village Plumbing. My experience with this company was terrible. When there was a problem, I had to leave message and no one responses. During this period in my life, relationships are important. It seems this company has no interest in responding to the little man. Use them at your own risk! I simply don't want others to be taken by Village Plumbing.

Spencer C.

With our house passing the 20+ year mark problems are starting to pop up. For leaks and plumbing issues I called Village. They sent out Jeremy Burks and Noah Ramirez. Both gentlemen went above and beyond checking each of my concerns. They explained each item to me and what it would take to repair it. Very knowledgeable and great customer service!