US Comfort

Frederick H.

They inspected the ac unit. The computer brain of the AC was blown from the incorrect circuit so they increased the voltage on my electrical panel, replaced the AC computer brain, and required the system within the AC on the roof on top of my condo building. I shook satisfied. I had to wait for several months to make this post. All is working well within the four months they rewired. They even cleaned the The outside of the AC unit since it had a lot of dust being outside. Very satisfied. I recommend this company. And I felt the price was green too.

Rob L.

I called US Comfort to schedule an AC Tune Up. Our system is only 5 years old and working fine. But due to the Covid pandemic, we neglected to have our annual AC maintenance last year and were concerned that the system may need a refrigerant refill.

While we were able to schedule an appointment immediately and they arrived promptly, the communication over who was doing the work and what work they were doing quickly began to break down.

I received texts from Elias that he was arriving at 9am (after originally being told 12pm --- but that's fine, earlier is better in my book!). But it was two other employees and not Elias.

They were nice and professional, but there was confusion over what we needed and wanted. They did an inspection and then said Elias would call us in 15 minutes to go over the findings and give us an estimate. While waiting, I asked them roughly what the problem was and how long it'd take. They said that the condenser coils needed to be serviced and it'd take about an hour but they couldn't start until we agreed on the estimate.

After waiting for an hour with no call or estimate from Elias, I had to tell them that we couldn't wait any longer since we had to leave for work. 5 minutes later we received a text with an estimate for $3000!

So due to this series of events and confusion, I told them no thanks. I'd like another opinion as we just wanted a tune up and refrigerant refilling. We then got 2 MORE estimates ranging from $975 - $1800.

At this point, I just didn't trust that we were getting honest service. The two workers were nice and courteous. But the lack of communication and confusion of everything from the texts of who was showing up and when to the estimates to the service expected had me wary of going forward with this company. To top it all off, the workers almost left without reconnecting our system! I had to run out and catch them as they were pulling away to ask them to turn it back on. If I hadn't we'd be without ANY air conditioning until we finally got someone else out here.

In a pinch, they are fast and responsive. But if you aren't in an emergency situation, I'd recommend shopping around for a more reliable company

Julie L.

Great job! Made time for my issue quickly. Went beyond original requested job (moved my old oven out to the curb), informed me of dangers present I had been unaware of with electrical, made necessary enhancements to electrical same day (weekend), were knowledgeable, professional, worked quickly, cleaned up and priced appropriately for all of the value added. I will have them back for my next job.

Noah P.

These guys are great! I'm a landlord and needed him to stop by and check out same day. He was there in 30 mins and had repairs done by end of day. Also spent time patently answering all of my questions. If I ever have a issue will definitely be using them in the future!

Indhushree W.

You know the story: August heat wave in Los Angeles, Tuesday at 8pm A/C quits working. I started calling around first thing Wednesday morning, mostly it was ""next week"" or, at best ""tomorrow"".

Then I called US Comfort, and within minutes Elias called back and said he could come fix my system between 2pm and 6pm THAT SAME DAY.

Sure enough, at 1:30 he called back and said he would be there in 45 minutes, and lo he drove up in his well equipped truck and spiffy uniform at 2:15, crisply and efficiently outlined the repair options and costs, then got to work- impeccable craftsmanship house is already cooler by 4pm :) Also, he adroitly dealt with the previously unnoticed wasp nest (and the inhabitants thereof) in the shutoff box- no extra charge!

The estimate approval, invoicing and payment process was conducted electronically- no paperwork.

Truly a paragon of professionalism and superlative service that I recommend without reservation.

and a life saver for my older (rescued) pugs, who can't take off their fur coats

Jc C.

I heard back from US Comfort immediately and within hours, Elyas arrived to inspect the job and give me a quote! Replacement of our old unit occurred within a few days of my approval. Elyas and his co-worker did an excellent job removing and replacing the old unit, followed by a thorough clean-up. I live in an old building, which presented some challenges. Elyas communicated with me all along the way and handled the difficulties with professionalism and skill.

He is quick, courteous, and delivered his work on schedule and on budget. I have discovered that finding skilled and trust-worthy repair service people is almost impossible, but US Comfort delivered in spades. I couldn't be more grateful and pleased with the service they provided.

Tammy M.

Elias is amazing!! My AC unit completely crapped out in my business and he was able to replace the entire unit on really short notice. He said it would take 2 days but he worked some magic and it only took 4 hours.

His prices are really good and his level of care to the job he does is top notch. He will forever be my HVAC guy. I cant highly recommend him enough!!

He also took away the old unit which was massive. I didn't even have to ask. THE BEST!!!!

Nakia L.

I researched A/C solutions for weeks before finding US Comfort. Small industrial space. No windows. Elyes walked in, thought about the problem and in minutes--problem solved. It was ingenious, no other A/C company was able to figure out how to mount a unit without taking up valuable floor/wall space, not to mention there was no place for the drainage to go. The price was competitive, included the electrical work, and maintained the industrial aesthetic of our office!! Elyes is confident, knowledgeable and we'd totally hire him again!

Zachary J.

I had an old Sears A.C. central air ground unit in my house from the 60s and it just wasn't up to par anymore. I called US Comfort about getting a new system installed and Elyes suggested a roof unit and we went over some options and we found one that was well within my price range. He set up the roof for the unit as well as got a crane in to install it. Instead the duct work was repaired and he got rid of the old unit. All the work was done very quickly and professionally. I would send anyone over that I know who need a A.C. work over to them in a heart beat.

Arik A.

My insurance company sent US comfort.
He first sent his employee that came and opened every nut and bolt on my AC releasing Freon from my unit. The only thing that was bad was the capacitor. A part that costs $30. The owner of the company came later, around 8:30 at night and was trying to mickymouse the unit to work. He didn't have the right parts and after I told him his employee released a lot of Freon playing with the system, he checked with the gauge. After he removed his gauge he left the safety cap on the refill open and overnight released all the Freon from my unit. I have an old unit that works perfectly, it just needed a new capacitor. He refuses to answer our phone calls and cost us more than $1000 worth of damage. Stay away. It's a 1 and a half man operation.