Universal Home Experts

Cdfp N.

Universal has brought home the realization that 'professionalism' & competence',i.e company's moto for their work ethic, doesn't hold true 'indefinitely'. I assumed the Universal i chose 4 yrs ago to entrust my home 'maintenance & repair' to,is not in the same league as the Universal of 4yrs ago. Universal,present, no longer adhere to 100% customer satisfaction guarantee. That meaning to this customer is that i am fully aware of the problem and given options for a best decision for repairs. I want a candid quote for each option so that i can know exactly the cost. I know what i am proficient at,& if i'm not trained nor have proficiency of a 'task' , i hire those who are secure & undated in their profession to be able to troubleshoot for a successful repair. I should not know more then the person i hire to fix the problem. I shouldn't have to 'hand hold' or 'spoon feed' them either, esp when i'm not proficient in that profession. This customer requires the hired to treat the job as if it was their home needing the repair and to be able to communicate/educate a customer so they are able to make the best decision. Anything otherwise is a waste of the customer's & service provider's time, energy, and costly, not to mention the memory of a bad experience.Which, is unfair to the guys whom did exemplary job of the 100% guarantee customer satisfaction; those guys were that good, their work quality exemplified it, no bull or 'crap'! They are no longer there & sadly they took their standards with them. I have revoked my Universal membership bc i am not satisfied with the present sub-par standards, i tried to work with them twice, hoping i need not cancel membership.
I gave 2 stars bc of my experience with one of the newly employed, J.,he could be as awsome as the 'guys' servicing electrical, plumbing,& hvac.

Steven S.

We've been using this company for 10 years, and for three different homes. We've purchased two A/C systems from them. We've had to have them come out a few times now to clear out the A/C drain, and each time it has caused our shower drain to clog. Rather than checking it before they left or coming out to fix it, they tell us we have to pay over $200 again. We are promptly canceling our monthly service plan with them and if they do not remove our info from their system and attempt to contact us, we will file a complaint. This company has gone downhill considerably in the last few years.

Stuart H.

I always use this company for all my electrical needs. They simply are the best. They come out when they say they will, they're professional and do an excellent job. Showed me their work and reasons why items needed done. They're technician Wallis is excellent.

Moquita Q.

Once called with a request for assistance. They apparently hire a company to answer their calls. NEVER EVER expect to get a call back after leaving your number with the person who answers their calls. He literally asks for your information and I don't believe it gets passed along. Basically, just call another company. You'd have better luck with responsiveness.

Joseph A.

We experienced a very perplexing problem with the electrical system in our house. We called Universal Home Experts and they had a technician here within an hour! Sterling was very professional and diagnosed the problem. He was able to rewire and repair my problem without delay. The fee for the repair was also reasonable.

I have used Universal Home Experts for many of my repairs for plumbing, air conditioning and electrical problems. I do not hesitate to call them when something goes wrong. I highly recommend them as I do believe they are fair with their pricing and very professional with their work.

Patrick H.

These guys are happy to take advantage of the elderly and turned a 30 min fixture replacement into a 10,000 panel replacement using scare tactics. Buyer beware

Simonne S.

I really cannot express how horrible our experience with Universal Home Experts was. Our pipes burst during the recent TX Freeze and we called Universal Home Experts to come fix our busted pipe. We were so grateful for them to come in and fix it until they told us the price. I kid you not, 3x the average price for a pipe fix. We asked several neighbors who had worse bursts than us and their costs where WAY LESS. We went ahead with the repairs because we were desperate for water but then after they left, we were unable to get any hot water, we also saw they they used a different pipe than promised (and charged for) in our written estimate and they did not fix a second leak that was within the 10ft of pipe replacement coverage. We asked them to come back and fix these issues they left us with and the guy was SO RUDE and condescending when we simple asked what happened and what our solutions are. He told us that there was nothing he could do unless we completely repiped the whole house. We had a second opinion come in, that told us those guys were just trying to sell more and they were able to fix us right up. I can't believe we lost $1200 from these jerks at Universal. I will NEVER recommend them to anyone and will make sure every review site knows this. I would much rather give them zero stars but that's not an option. I don't care how desperate you are, don't trust these guys. Also, what if we were elderly and unable to climb into the attic and see they lied about the pipe we paid for? No telling how many people they are taking advantage of like this! They are price gougers, when we told him we could not afford to repipe the whole house plus we would also want a second opinion. We asked for any temporary fixes to not having hot water and he told us to ""go to our website, there is a little button that leads to Wells Fargo, finance it.""

Monica L.

This place doesn't call you back no one to take your call goes straight to voice mail to leave a message and if you want to make an appointment you have to book online. They don't even show up for there scheduled appointments how unprofessional is this place...smh do not recommend this place

Patrick H.

Setup an appointment to get my plumbing fixed during the big freeze. I am a preferred customer, been paying the monthly fee for years now. They called to confirm my appointment and then never showed up. No phone call, no call back to explain what happened and make it right. When I try to contact them no one answers it just goes to voice-mail. I leave a message and they still do not call me back. So here I sit 4 days later unable to get any help with my plumbing issues because after hoping and waiting for them to show up that day I had to try to find another plumber and there were hundreds of people in line in front of me by that point. Shitty customer service. Hell I can't even get a hold of someone to cancel my preferred customer membership.

Bruce D.

This company is a sham. Run away as fast as you can. They lure you in with free a/c, furnace, electrical and plumbing inspections and modest discounts off ""book"" prices if you become a preferred member @$8/month, but come up with an incredible number of additional services on every visit. These services most often are not needed and if they are, they are way overpriced!

As an example, they quoted $694 to add up to 3 lbs of Freon ($231/lb with 15% discount). My new A/C guy charged $75 for $1.5 lbs of Freon ($50/lb). Note: there would have been no prorated cost for amounts less than 3 lbs and in my case would have been paying an effective rate of $462/lb!!!!

They deserve no stars, much less a single star (my opinion of course).