Universal Home Experts

Laura F.

They may not be the cheapest, but I do think you get what you pay for and they have great customer service. All their employees are professional and explain in detail your options if you need work done! I recommend using them!

Wei C.

I had my troubled AC serviced by Kevin from Universal Home Experts. The unit has been having the same problem every year since its installation. Multiple guys from several companies came in and went away with no real solutions. Some of them were simply sloppy and irresponsible. Kevin was capable, considerate and efficient in solving the immediate problem and suggested a reasonable long-term solution. I was really impressed and glad to find Universal Home Experts at the end.

Paul J.

Called UHE to come out and bid a job to replace a ceiling fan and light fixture on high ceilings. I would supply the fixtures,My first clue should have been when they told me that there would be a $60.00 charge for an estimate, but they said this would go towards they job if I hired them, so I thought how bad could it be??

The Gentleman they sent out was Oscar. He was extremely professional and polite. Then the quote came in.... $1142.00 to do the job which he stated would take about 3 hours!! That is 380.66 per hour!! I think they must have lost their minds somewhere along the way. I did not hire them.

Do yourself a favor...get several estimates before hiring this company.

Flynn C.

We had a great experience with Oscar. He was professional and quickly diagnosed a problem with several breakers in our panel. He gave us a few repair options of varying cost without any pressure. Would definitely recommend Universal Home a Experts.

M T.

This is the biggest rip off company I have ever seen. I needed 2 breakers, 4 screws, antioxidant paste and labels. About $80.00 worth of material. I was quoted $1188.00 for something that would have taken about 1 hour. Then on top of that they tried to sell me some stupid membership. People call someone else, this is a rip off company.

Jeff K.

I don't often write reviews, but I feel compelled to this evening. I received some of the best customer service today from Universal Home Experts and their electrician, Daniel Perez, that I have received in Houston. I called Universal to repair my electrical service and surge protector, which had been severely damaged by last weekend's weather and had resulted in loss of power. Daniel came to the house and explained in detail a variety of options and costs to meet my needs. The options were not cheap, but fair. He made the repairs efficiently and insisted on waiting for CenterPoint to come to the house and turn the power back on. Daniel was done at noon and, long story short, CenterPoint finally arrived at my house around 7:45 (after multiple promises to be there sooner). He wanted to ensure that the electricity was hitting all of my outlets properly and wanted to also ensure that I was comfortable with the work. I probably would have bailed at some point if I had been Daniel, but he stuck it out and checked everything out once power was finally restored. That insistence to make me feel that the job was done properly has made me a customer for life. I highly recommend Universal Home Experts.

Michael C.

These folks are totally above board and fair. Electrician Mike Gustafson could have done what I asked and charged me $300 but he explained why it wasn't necessary and saved me a bundle. They answer the phone 24 hours a day. I called one night and they had Mike at my place the next day. He was able to get an a/c professional (Marlo) over the same day to address the real issue. Very well versed in their trade. Highly recommended.

V. R.

I am very impressed with this company. I had three technicians, Danny, Mike, and Marlo come to my house and every single one of them was great; friendly, knowledgable, and professional!
They told me where I might run into problems in the future and gave me a price without being pushy. I am planning on signing up for their maintenance plan based on my initial experience with the company and the employees who represent Universal. It sure is nice to deal with one company instead of three!

George S.

Overpriced.

I had a simple job - I wanted to replace an old outlet with a new, AFCI outlet. When I called and asked how much, customer service said ""well, it depends on what the electrician finds."" That should have been a flashing red light; nevertheless, I went ahead and scheduled a service call.

The technician arrived 2 hours after the scheduled appointment. He didn't want to install an AFCI (he said they are ""too touchy"") so he recommended a standard outlet. Real simple job.

Before he started the job, he tried to sell me a new breaker box. He said it would cost $2,500. I told him to work up a written quote and I'd compare it to three other bids. After that, he dropped that suggestion.

He proceeded to do the work. After he finished, I watched as he worked up the bill. Basically, he had a book that listed services and charges. After I got the statement, I knew why customer service did not want to give me a quote -- according to HomeAdvisor.com, their charge was on the high end of the range of charges for such a job in the Houston area. There was nothing special about the service that justified a premium price.

Moral of the story -- if someone is dodgy about the cost of a simple, standard procedure, find someone else.

William L.

I called these folks out yesterday around 6:00 pm, they promptly showed up at 7:00 pm to service my electrical power switch on my furnace. I thought this company is going to be good to work with. That was until they wanted to charge me $2,050.00 to run 60 linear feet of wire back to the breaker box. They also wanted to change out my 6 year old breaker box, add needless surge protectors and re run my appliance wires for $5,900.00. I then called an honest company and he came out and with in an hour he changed out the burnt switch and a connection wire for 190.00. This company is clearly based on over selling. Just like John Moore, ABC Pest Pool and Lawn, ARS, etc. Don't fall for that.