Universal Home Experts

Carolyn V.

We had Universal Home Experts come to our home several months ago. They could not have been any more professional, fair or curteous. I hadn't gotten around to writing a review on Yelp, but when I happened across the Yelp reviews today, I had to share our very positive experience. The fee was reasonable and we were given the quote before any work was done.

It is bizarre that the Google & Angie's List reviews reflect good experiences similar to ours, and are totally contrary to Yelp's. It is also puzzling to me that some of the reviewers are from outside the Houston / Katy area. One of my friends owns a business, and her competitors write nasty reviews about her business, without basis. I wonder about some of these Yelp reviews.

We would not hesitate to use Universal Home Experts in the future and would highly recommend them, based on our experience, and on the reviews on Google and Angie's.

Sage B.

You don't go to Kroger to buy carrots then HEB to buy milk then Brookshire Brs. to buy bread. Why would you do that to your home. Universal Home Experts have been taking care of my home for 2 years. Never Late. Always professional and most important HONEST! There has been more than 2 occasions where they quoted repairs on the phone and when the tech got here he said I didn't need what I was quoted, I only needed my AC cleaned or It was just a bad Surge protector. Trust is a very precious thing these days and I would not think twice about trusting Universal Home Experts. Do yourself a big favor and you trust them Too.

Shirley B.

They have stood me up 3 appointment days in a row! And they seem to be trained to always try to sell you additional services. I won't use them again. I used them for several big jobs in the past but their business seems to have changed and gone downhill. Do not recommend.

Daniel A.

Horrible company to work for unorganized and chaotic and the worst dishonest not recommended

Lv L.

Stay away from this company - Universal Home Experts

We used Universal Home Experts for our yearly AC checkup, and this year, after they performed our spring checkup, they confirmed all system is functioning well (Our AC unit is only 4 years old).

Then in about 3 weeks, with the weather getting hot, we noticed the 2nd floor AC was not cooling. We called a different AC company to check for us since it is 7pm at night and we know that company works late hours. When the technician arrived and checked our system, he came to me and ask if I have some other company touched the system before, I said yes, we had a spring checkup. Then the technician told us that during the spring checkup, there are two wires in the capacitor that they forgot to re-connect back after checking, and that had led to the complete failure of my compressor. The technician suggested us to contact that company since it was their fault and they should replace it for us.

We called Universal Home Experts the next morning, they sent a service manager that afternoon. At first, the service manager still refuse to admit it is their faulty, and the only reason they gave was they have faith in their staff that they wouldn't make such a mistake. So I requested to talk to the manager, Ed, after a long debate back and forth, they finally admit that it was their fault and agreed to replace my compressor for free.

In a few days, I even got a phone call from them telling me the parts were arriving and the installation was scheduled for last Thursday. I thought everything finally worked out.

NO.

On Thursday, I waited at home for them to come. No one showed up. I called them and the front desk said they know nothing about my case and the manager would call me back. Waited the whole day, called a few times, and every time the manager was in a ""meeting"" and would call me soon. No. Waited the next day, still no one call me.

Today, I had my husband called them, and finally, the manager sent me an email, saying they have determined that it was not their responsibility (without giving any supporting reason/evidence). And they will not replace my compressor. At this point, we have live without our AC for over 2 weeks.

We picked them originally due to they have good reviews on Google, and now, they totally ruined our trust. Please stay away from this company, they do AC/electrical/plumbing. A company without integrity is not worth any future business.

Judy G.

They sent their best and they did not disappoint. They accessed the problem and recommended a solution.

Cdfp N.

Universal has brought home the realization that 'professionalism' & competence',i.e company's moto for their work ethic, doesn't hold true 'indefinitely'. I assumed the Universal i chose 4 yrs ago to entrust my home 'maintenance & repair' to,is not in the same league as the Universal of 4yrs ago. Universal,present, no longer adhere to 100% customer satisfaction guarantee. That meaning to this customer is that i am fully aware of the problem and given options for a best decision for repairs. I want a candid quote for each option so that i can know exactly the cost. I know what i am proficient at,& if i'm not trained nor have proficiency of a 'task' , i hire those who are secure & undated in their profession to be able to troubleshoot for a successful repair. I should not know more then the person i hire to fix the problem. I shouldn't have to 'hand hold' or 'spoon feed' them either, esp when i'm not proficient in that profession. This customer requires the hired to treat the job as if it was their home needing the repair and to be able to communicate/educate a customer so they are able to make the best decision. Anything otherwise is a waste of the customer's & service provider's time, energy, and costly, not to mention the memory of a bad experience.Which, is unfair to the guys whom did exemplary job of the 100% guarantee customer satisfaction; those guys were that good, their work quality exemplified it, no bull or 'crap'! They are no longer there & sadly they took their standards with them. I have revoked my Universal membership bc i am not satisfied with the present sub-par standards, i tried to work with them twice, hoping i need not cancel membership.
I gave 2 stars bc of my experience with one of the newly employed, J.,he could be as awsome as the 'guys' servicing electrical, plumbing,& hvac.

Steven S.

We've been using this company for 10 years, and for three different homes. We've purchased two A/C systems from them. We've had to have them come out a few times now to clear out the A/C drain, and each time it has caused our shower drain to clog. Rather than checking it before they left or coming out to fix it, they tell us we have to pay over $200 again. We are promptly canceling our monthly service plan with them and if they do not remove our info from their system and attempt to contact us, we will file a complaint. This company has gone downhill considerably in the last few years.

Stuart H.

I always use this company for all my electrical needs. They simply are the best. They come out when they say they will, they're professional and do an excellent job. Showed me their work and reasons why items needed done. They're technician Wallis is excellent.

Moquita Q.

Once called with a request for assistance. They apparently hire a company to answer their calls. NEVER EVER expect to get a call back after leaving your number with the person who answers their calls. He literally asks for your information and I don't believe it gets passed along. Basically, just call another company. You'd have better luck with responsiveness.