United States Heating & Air Conditioning

Patricia L.

I have used U.S. Heating & Air for years, but will not do so again. A few days ago, I had my 2 ac units serviced, was told that they looked good and were in good working order. I subsequently purchased different sized ac filter, at the suggestion of the technician, but was unable to replace because the screws on the air handler were tightened to extreme. One unit has stopped working days after being serviced and the company wants to charge me an $97 service fee, for something it's tech likely did. I left a message for the Manager, with no returned call.

Spencer C.

Terrible service, constant pushbacks on confirmed appointments. My apartment complex uses this company and they've missed 3 different appointments in the last week and another one this morning to replace the ac unit currently installed in my apartment. If you have any other choice, take your business elsewhere.

Nancy F.

We have used US Heat & Air for over 5 years now. We have 2 rentals and our personal home. I believe they have gotten too big and don't care any longer about serving their long time customers. I had an emergency situation arise with a rental property on a Monday (6/4/18). I called until 9:30 am and constantly got the answering service. I was told that twice they left a message for someone to return my call. I finally called Service One who was extremely helpful and got someone out that day! USHA now told me that they were transitioning their system and phone lines were dropped. The answering service should have known that and I've still not received a call from them. I did call in my complaint today personally to them. Poor business practice. They want my business but did nothing to make this matter up to me by offering me anything.

William H.

Had them service my Lennox heat pump and the serviceman was very courteous and professional. But, he identified the condenser as requiring replacement with a cost of $195 for an OTC $40 item. Robbery!

Cherri N.

This company was contracted through my home warranty company for a plumbing issue. On three occasions, I was informed that US Heating and Air contacted me to inform me of the appointment change which is 100% not true. I received one call and did reschedule the appointment for the next day but it appears that time was moved as well without my knowledge.


Meanwhile, I have adjusted my schedule to make sure that I am here for a scheduled appointment. I am not sure about the quality of their service because I have yet to get them back out to my home to complete the repair but I am sure that the integrity and honesty of the employees of US Heating and Air is very poor.

Monkey D.

Worst service I've ever received. Multiple rescheduled appts by them..this was for a leaking toilet and 1 gasket..almost a month later they call and break another appt.
I contacted manager Robert Torres and he assured me a callback same day..did NOT HAPPEN.

Do not use this company!!

Vera W.

Just want to warn others about this scab business. Called them because I had leaking water pipes behind my hot water heater.They finally sent a guy out. He had to remove the hot water heater to get to the portion of the wall where the pipes were located. He fixed the pipes( I hope) and put the water heater back in. 12 hours later and the pipes on the water heater start steaming and bulging.water everywhere! I called Sat morning and was told they can send someone Monday to fix what they messed up.I explained to the lady that I had to shut my water off. Basically she said "" it's not her problem"" terrible customer service! Do not let this company in your home!

James S.

Spent hours on the phone with American Home Shield trying to get service because I have no hot water. I said several times that this was an emergency. We even did a three-way call and they said a technician would be calling that day. After waiting 3 hours, I called US Heating&AC and they refused to assist. I have since cancelled my contract with American Home Shield, and I will never do business with US Heating and Air Conditioning!!

Amber D.

Terrible customer service. Beware any American Home Shield customer who gets assigned this company. The first technician who was sent out to evaluate the AC told me that both coils were leaking and he recommended that my outside and inside units be replaced. FOUR days later a second technician was sent out to evaluate my unit because ""more information was needed"". This time the technician told me that nothing was wrong with the unit and the first tech must have ""cleared the drainage line bc the AC is running"". Yes it was running but there was barely any air being pushed through the vents inside. I called AHS and they put a recall order in with this same company. For a third time I was asked to schedule an appointment and take time off of work. I was promised an 8am due to that fact that they needed to come out for a third time. My appointment came and went and I didn't receive a call. I called them and was told my appointment was between 9-12pm. When I explained everything above and my disappointment I was told ""I'm sorry but your appointment is between 9-12"". No attempt to rectify or acknowledge that a mistake was made. I called AHS and filed a complaint and canceled my service request with this company.

Danny J.

With a heat index of 100 degrees they even brought in portable ACs just to make it bearable. I can't thank everyone there enough for making a very uncomfortable situation bearable. I recommend this company to anyone in need of air conditioning repair - just don't expect a miracle in the ""heat"" of a bad situation. Thanks again Janet for keeping us all cool.