United States Heating & Air Conditioning

Beverly S.

My ceiling has been damaged by the techs while installing the new handler. I got my system early March and reported the damage along with sending photos to the salesman. It is now April 6, 2023. No one has contacted me yet about this cosmetic damage. It shouldn't be this hard to get feedback from the company.

Sonya S.

I will like to for warn people about this company. They installed 6 mini splits and two compressors for me on 3/17/22. The very next day, one of the mini splits had begun leaking in one of the bedrooms. After one month of installation, I find out that they never sent an application to the city to pull permits for the work. As a matter of fact, they failed the mechanical inspection three times. Approximately, one month post installation, I contacted the company stating that I smell water and their General Manager refused to send any one out to check my units. On Easter Sunday of this year, they finally sent a tech out and the tech said that my brand new Lennox condenser had frozen up and it's going to require hours for the system to thaw out. I got a second opinion about the condition of these units and the independent tech said I had multiple leaks, oil present at condenser heads and zero Freon in the system. To make matters worst about this company is that the licensed HVAC contractor never came to my home to check the work of the techs working under his license which is why they had three failed inspections. They even told me that I can get a full refund of 18,396 , but all of the holes that were created to do the electrical and mechanical work, they will refuse to repair. So, one of the managers offered me a partial refund if I decided to keep the units , but now they are playing stupid about my refund. So, don't use them because they may or may not pull permits which is illegal. In the State of Florida, prior to the start of work, they were supposed to contact the city and they didn't. Also, the person with the license to do the work, he will Not be showing up to verify that the work was done correctly. Last, since March 17,2022 , post installation, they had been out to my home five times. I had to pay another HVAC company to diagnose why my New mini splits are malfunctioning. It got so bad that the tech had to reboot the condenser from outside to get the units to work. I have documented paperwork and videos of all of their sloopy work.

Anthony P.

Very detailed, explains everything, speaks and communicates effectively.
I would recommend and/or definitely use their services again.

Miguelina A.

Excellent service and really appreciate it. Always respond with great Costumer Service. Thanks

Petya S.

I bought a whole house Ac Unit 3 years ago, they installed obviously some damaged one, the noise from it is so loud, it already broke 3 times, once the inside unit crashed from bad installation and 2 times the outside body. Now the compressor is up to be changed, and not only they refuse to find the warranty for it but asking to charge 2000$ just in labor for it when average for Orlando is 600 to a 1000. Bad workers, bad installation, bad unit and bad customer service. Do not go to them!!!

Carol D.

Very excellent customer service. Prompt and reliable. Knowledgeable and professional services and fair prices. 5 stars and high praises.

Katrina O.

really not happy at this point. paid $14,000 for a new unit and we are now on the 5th visit because every time they come they ""fix it"" we then have to have them return because it's not working right only to tell us ""oh it was our fault"" so again waiting on a tech. why can't you all make sure it's working right before you leave? we paid way to much money to get dicked around like this. my son just had his replaced for cheaper via Blair and it was done perfect and they even called the next day to ensure it was working right. I highly recommend not going with this company. if they ever get it working right I will edit my review some but at this point there's not much they can do to fix all my frustration. last name on the order was Halbfoster! I'm sure you can find it with that.

update it worked through the night this time. looks like the last tech let it fill with water because of something he did causing the unit to just fully shut off an hour after he left..... stop trying to be fast when fixing a problem and double check your work before leaving. there's still some wiring outside that doesn't look right (just covered by some tape and exposed to the rain) so please of getting a new ac look for a different company. we also just realized that the heater was never tested so no idea if that works right either. so again just little things that other companies seem to take care of and double check, but this one didn't.

Update now on top of everything we had to pay you all $150 to come service are new AC that still is having issues from the install and after writing you all a check for the $150 you sent it to collections? What are you mad because you all did bad work and I called you out of it? I'm starting that think your company is a scam. Clearly you aren't honoring your own warranty. You did a horrible install and you have the nerve to do that. Also I notice you respond to all the other reviews that were left except mine. I will be sure that no one I know uses your company. You all use to be the go to AC repair for my area, clearly not anymore. Really the worse service ever and being charged for something that wasn't installed right to begin with is just ridiculous.

Will O.

US Heating and Air is quick to answer their phones and schedule their initial consultation. I bought a home that had no air filter installed to my unit. They quoted me ~$1300 to install a filter box in my duct work, and to do preventative maintenance. I had to pay up front, and was told I would get a call from the office to confirm and setup an appointment.

I called multiple times and eventually just requested a refund. This is where they get scammy. They keep saying a manager will call me. But will not respond to actually refunding me the $1200 for services not performed.

Coincidentally my AC unit compressor failed just a few days after these guys looked at my unit. Another company, American Air and Heat, looked at it. They were able to quote me $600 for the filter box, and $90 to fix my unit. Much cheaper than US Heating and Air. They said for $1300 I could get my unit fixed, have an electric air filter installed and a black light purifier + their service agreement of 2 additional tune ups.

US Heating and Air is still yet to respond to refunding me the $1200 to not install a regular air filter on my unit. I would not recommend them to anyone.

Jim T.

We bought a hot water hater from them last year and the thermostats went bad after a little more than a year. Out of desperation I agreed to have them replace both thermostats not realizing at the time that they were grossly overpriced. It took the tech about 30 minutes to replace them both and cost over $600. The part costs $20 so they really must be paying their techs a lot of money or ripping people like me off.....shop around!

Ronald S.

Person was few hours late for appointment. Completely showed that he really had no idea what he was doing. Never again!