United States Heating & Air Conditioning

Vera W.

Just want to warn others about this scab business. Called them because I had leaking water pipes behind my hot water heater.They finally sent a guy out. He had to remove the hot water heater to get to the portion of the wall where the pipes were located. He fixed the pipes( I hope) and put the water heater back in. 12 hours later and the pipes on the water heater start steaming and bulging.water everywhere! I called Sat morning and was told they can send someone Monday to fix what they messed up.I explained to the lady that I had to shut my water off. Basically she said "" it's not her problem"" terrible customer service! Do not let this company in your home!

James S.

Spent hours on the phone with American Home Shield trying to get service because I have no hot water. I said several times that this was an emergency. We even did a three-way call and they said a technician would be calling that day. After waiting 3 hours, I called US Heating&AC and they refused to assist. I have since cancelled my contract with American Home Shield, and I will never do business with US Heating and Air Conditioning!!

Amber D.

Terrible customer service. Beware any American Home Shield customer who gets assigned this company. The first technician who was sent out to evaluate the AC told me that both coils were leaking and he recommended that my outside and inside units be replaced. FOUR days later a second technician was sent out to evaluate my unit because ""more information was needed"". This time the technician told me that nothing was wrong with the unit and the first tech must have ""cleared the drainage line bc the AC is running"". Yes it was running but there was barely any air being pushed through the vents inside. I called AHS and they put a recall order in with this same company. For a third time I was asked to schedule an appointment and take time off of work. I was promised an 8am due to that fact that they needed to come out for a third time. My appointment came and went and I didn't receive a call. I called them and was told my appointment was between 9-12pm. When I explained everything above and my disappointment I was told ""I'm sorry but your appointment is between 9-12"". No attempt to rectify or acknowledge that a mistake was made. I called AHS and filed a complaint and canceled my service request with this company.

Danny J.

With a heat index of 100 degrees they even brought in portable ACs just to make it bearable. I can't thank everyone there enough for making a very uncomfortable situation bearable. I recommend this company to anyone in need of air conditioning repair - just don't expect a miracle in the ""heat"" of a bad situation. Thanks again Janet for keeping us all cool.

Hafiz F.

Absolute dishonest and bunch of looters. I will not recommend this company. If you do call, make sure you have at least $180.00 ready for them to tell you that it will take 6 more hours to solve the problem.

Yi L.

Called them for fridge hook up, told them I will need to connect waterline from under the sink, no one was sent for estimates prior to the plumber. So the plumber came end up couldn't do anything because he doesn't have the parts needed, he was here for about 30 min, gave me a quote of the work will need to be done and left, said he is not charging anything. two days later, got a call from the company says I owe them 178 dollars, I reasoned with them, they still insisted had to charge me at least $89 because the technician came to my house. It was ridiculous, no work done and just robbed me for $89

Jennifer B.

What a horrible company. We were sent USHAC from our home warranty company to replace our water heater. At the first visit we were told an estimate of what we would be responsible for and that changed once the tech came back to replace the heater. We were being charged $125 for a connector piece that costs $17 at the hardware store. when calling to complain to the office and get refunded for that the lady was extremely rude and stated she would do nothing about the cost and that we owed another $75 fee for disposal of the old heater which was never mentioned to us. she stated if we didn't pay she would call the tech to disconnect and take back the new heater then hung up on us. So we reached out to the GM of the company who was just as bad. he also was rude stating he could charge whatever he wanted and we couldn't do anything about it and what did we care because we were getting a free heather. we have paid for the home warranty for 12 years and still paid almost 400 for the heater so in no way are we getting anything for free. he refused to budge on the bill at all. they have no customer service. no anything to make the custome happy. I have never seen a company act in such a way towards a customer. I would never recommend this company to anyone.

Erica D.

Awful, awful company. Worked on the AC unit in the downstairs apartment and next thing I have water and dirt spewing out of my unit. Guy tells me not to worry that he will come back and fix it if anything happens... Fast forward a few weeks and my AC breaks so I call them and ask them to come check it out, like they said they would, and they proceeded to tell me I would be charged. The woman was extremely rude on the phone to me so I asked for a manager. Owner, billy, comes on the phone and i begin to explain the situation. He was disgustingly rude and incompetent and kept cutting me off and would not let me speak. When I told him I was told I would not be charged, the owner told me the other guy would have to come out on his own time as he wouldn't pay for him to come and that he doesn't work for free and he hung up the phone on me. Way to run a business, billy.

Ale M.

Our A/C has been leaking and not working well so I called AHS our home warranty and the referred us to USHAC. I must say that my experience was very delightful with this company. I was told between 8-9 a.m. Jose called me a bit after 8 and told me he was on his way and would be here in 15 mins and he was. He went the extra mile and showed me what he was doing and why. I asked a lot of questions (as I""m a new home owner) and he patiently answered all of them. He worked hard and efficiently so he was done by 10 a.m. He dug out our buried A/C condensation line, cleaned out the tray, put in a ""T"" pipe for maintenance, all with a smile. He recommeded that our coils be cleaned so we're waiting for approval from AHS.

I did check the reviews and I was a bit worried but I'm grateful that it all turned out fine :-)

Katy Y.

Believe the poor reviews on this site...they are dead on! The people in customer service are unbelievable. They will yell over you on the phone & they show no commitment to getting your AC fixed even in the worst of Orlando's summer heat. I will never ever use them again. I can't see how they are even in business unless they are fully reliant upon people like myself who get suckered into working with them through the home warranty company. My technician was actually very pleasant & seemed to care about doing a good job. The 'ladies' in dispatch and customer service are the real problem. They are unresponsive, disgruntled, & clearly do not care about the value of the service they are providing. Customers are apparently a mere annoyance to them, no matter how much $ you are forking out for their services (which I later found out is much higher than many of their competitors). My advice would be to look around & do everything you can to avoid working with this company.