Trinity Home Services

Danny B.

I've used Trinity for both HVAC and electrical services in the past month on my rental property and I called to have them complete HVAC work on my personal residence that was started by another Company (that was selected by my home warranty company).

Gretchen is highly responsive to requests for services through Yelp - usually calling to set up a time within 10 or 15 minutes of submitting the request. They give a 1 hour arrival window, so you don't have to block off as much of your time as other companies that give a 4 or 5 hour window. You get a text message to confirm the appointment, another when the technician is en route, and another when the work is completed. Glenn and Terry are both super friendly, and worked with me to determine the best solutions to my problems. Glenn worked around my schedule for the electrical work, and when I was running late for my Friday afternoon appointment, he came the next day without the weekend charge, and came back to complete the work on Monday while I was at work.

Not only are they friendly and responsive, they're good at what they do! The HVAC Company that my home warranty company sent out told me I needed a new compressor for one of my units, but Terry got it working in about 45 minutes with no fuss.

I can't recommend Trinity highly enough to anyone who needs electrical or HVAC service.

Vincent C.

Too expensive! I got charged $ 200 for the emergency call. That's OK i was told upfront and I accepted the charge! Than the technician found the problem.The AC capacitor needed to be replaced. Cost is $330. Do you want me to replace it? Asked the technician. This is an item that cost no more than $20. What am i supposed to do after i already spent $200 for the call? I accepted the charge but remain very dissatisfied with the service. Look for somebody that doesn't take advantage of the situation.

Naomi D.

Trinity is a phenomenal company who was willing to go above and beyond in a very hairy situation and with a quick turnaround. I was buying a home and the seller was being heavy handed to get us to close when she had not completed more than 6 out of 12 repairs she agreed to. The repairs were also being completed by non-licensed people which made me question many things.

From my initial phone call to Gretchen describing my unique request for a electrical and HVAC inspection on work just completed, to the professional service of Ciro and his HVAC guy, to the final request to write a quote on the work needed to be done to get the house up to par, Trinity exceeded my expectations.

Ciro thoroughly explained how our HVAC system was set up for a 1600 sqft home and with the additional 200sq ft master suite, they did not upgrade the AC. He told me summer will be telling as to whether the system can maintain coolness with the extra square footage. He explained about the deteriorating ductwork, which sounds like a handyman special we find a lot of around our house. HAHA!!! Ciro also stated the electrical work looks good, but the box is not the right kind for the house--more like a trailer. Unfortunate for us, but nothing we hadn't expected....seriously some of the repairs are laughable (attic stairs that open into a metal fenced in back porch).

I was grateful for Ciro's candid conversation, him entertaining my 20 questions game when I am trying to understand new info & for explaining to me that with the heat leak in the HVAC system we could have ended up with carbon monoxide poisoning or DEATH! :( We hadn't even closed on the house yet.....its not time to DIE!!! It was cold for 48 hours!!

The emails and texts to remind you of the appointment and timely arrival were blessings that didn't keep you guessing. I would recommend Ciro & Trinity to anyone who wants someone who will leave you feeling informed about your home and its current status. Lastly, Gretchen will follow up to make sure you are happy with your services and I promise you will be!!!!

Thanks Trinity Team!!!

Janell M.

Be careful!! I was told a low price before the job, then told to wait it might be about $100 more once the job is finished. I get a final amount that was over two hundred more than I was originally quoted. Don't bother with this company!!

UPDATE:
The owner himself called me just a few hours after job completion. He knew I was upset and had felt cheated. He explained two things: one, that the price charged was a fair and honest price. Two, that his technician had really messed up by not thoroughly explaining the price points throughout the job. Bottom line; Cero remained true to the integrity and honor of his company and made things right.

Darren M.

My A/C went out on a Sunday. Ciro contacted my same-day to do a phone-assessment of the problem in order to make sure he had the correct equipment the next day when he arrived. He nailed the diagnosis over the phone; he and Terry showed up the next day with the correct part and had my A/C up and running in about an hour. That was on Lundi Gras; which got us up and going just in time for Mardi Gras! Price was well worth it!

Sheri C.

My AC went out in the middle of the night. I had just had it serviced for summer, and a capacitor replaced, but the fan capacitor was not replaced (hence, the issue). Called Trinity this morning, because I found the Yelp reviews. Ciro called and was here right after lunch!

15 minutes later, I feel the cool blissful air coming out of my vents again. Thank you Ciro for your quick response, your kindness, and explaining what the fan capacitor does/is. You are now my new AC / Heating company.

I have been a homeowner for 5 years, and have used many different people/companies. I feel Ciro is trustworthy, and am so thankful that I found Trinity Home Services. thank you!!

Ceirra A.

I contacted Trinity Home Services when our AC went out and after doing everything we could think of and had the ability to do to get it up and running nothing. Trinity was very easy to reach. I was able to speak to someone right away ( I didn't have to play the waiting game of leaving a voicemail and waiting for a return call). I was told a technician would contact me and I was contacted by Ciro and he was at my home within an hour. He was very professional and started accessing my ac unit right away, he checked both the outside unit and inside unit. He took his time and was thorough with his findings. He took the time out to show the different issues that should be addressed but didn't push to make me buy those things now. He addressed the main issue and was able to get my AC up and running. He was very fair and honest. I will definitely be keeping his number in my phone for any future AC needs!!!

Damon R.

I contacted Ciro last week regarding my a/c unit repair. He, Eric, and Ishmal all showed up at my home at the same time. It was very easy to get an appointment. Ciro was on the phone with my warranty company while Eric and and Ishmal were removing the part that needed to be replaced. They could not have been more fast and efficient. I appreciated how well Ciro communicated via phone and text. I definitely recommend Trinity Home Services and will not hesitate to use them again in the future.

Priscilla W.

Called and spoke with a technician regarding my air conditioning unit. It was blowing warm air. At the time the New Orleans area was in the wake of an internet and phone outage for Cox Customers, so finding an operating business was extremely difficult. I asked if he would be able to come by the same day, he replied yes. He obtained permission from my landlord to work on the unit and stated he was on the way to my address. Several hours passed and the technician hadn't shown. My landlord and I tried calling multiple times to get an estimated time of arrival. He wasn't answering the phone so I left a voicemail mail. An hour or so later I called from my second phone number and someone answered. What a coincidence! Sounded like the man I spoke with previously, but he insisted he was the ""answering service"". He asked my address and name and said a technician would call me back. I was about to leave a call back number, but he hung up before I had the chance. A complete waste of time. He could have simply refused the job if he had no intention on completing the work. Still have yet to hear back from anyone and I probably never will. Smh.

Patrick Y.

Ciro and his team are not only extremely responsive and professional, but also very trustworthy. They provided me with an honest assessment of my A/C situation, quoted me a fair price, and completed the work in a timely manner. Their emergency service is also A+. They are reliable and honest, and I would highly recommend them.