Trademark Home Services

Morgan H.

Excellent service in a timely manner. Alex helped us fix an issue on a rainy Saturday night and was very polite and professional. We will definitely use them in the future for our HVAC needs.

Matthew W.

Great service and pricing for my Mom's house in Katy! Wish they served the Austin area!

Shital D.

Quick and easy! They came on time and thoroughly checked my electrical issues. Will call on them again in the future.

Darrell B.

I gave Erich my wife's ""honey-do"" list and she said he was awesome. We purchased 2 hrs for $89 from Angie's List. In 2 hours he re-attached siding on our house and base boards in our son's closet, fixed our refrigerator handle and installed blinds in our laundry room. I think he did even more, but I'd left for work and left my wife to give him whatever else she needed done.

Sally B.

Jason came out and checked my AC and found it to be in good running order. He also mentioned a few things that might reduce our AC bill by putting in installation in the attic but did not pressure us to do it with them...just a few tips.

Aaron B.

During a thunderstorm last night, something must have surged through the garage. This morning we had no power in the outlets or lights, and no power in the lights of the attached laundry room. I checked the breaker and nothing had tripped, but I flipped them off and back on anyway. Nothing.

I called up THS and spoke to Amy, who suggested I check the GFCI outlets and the breaker box again. If something was even slightly tripped I may not have noticed and by flipping them again I could save money. Following her advice I went out the breaker again and checked, but again, nothing. Then I checked the outlets again and I found that the ceiling outlet that the garage door opener was plugged into was a GFCI outlet, and it had tripped!

Thanks to Amy I saved the cost of the service call and have working electricity. I appreciate the helpful insight!

Gina U.

Trademark Home Services is a great company. They care about the customer and it shows! From the moment I contacted them and spoke to Lia, I felt confident about hiring them to replace our hot water heater. I had a lot of questions, but Lia was very knowledgeable (and patient) and made sure I understood everything including all possible pricing scenarios. She coordinated same day service, called when the installers were on the way and even called later in the evening to make sure the job was done to satisfaction. Besides offering awesome customer service, their technicians are also top notch! Marcelle and another installer (sorry, didn't get his name) did a great job in a reasonable amount of time and we couldn't be happier. Last, but definitely not least, their pricing is very competitive -- it was half the cost of my first bid...SWEET!

Randy W.

Trademark arrived as promised which was after normal business hours. While the repairs were major that was needed they installed a complete new HVAC the next day I appreciate the fast friendly service and more importantly the new electric heat comfort the next morning. I would certainly do business with them again. Keep up the good work!!

yeptx y.

I called Trademark Home Services to diagnose my fireplace. The technician not only checked the fireplace but also other plumbing in the house and noticed that pressure valve on one of the water heaters is not working. As far as the fireplace, after reading some DIY forums I personally thought that the problem is the faulty wall switch. I was worried that the service company may try to sell me unnecessary repairs since only my tenant was present in the house during the service call. To my satisfaction the technician diagnosed exactly that - the faulty wall switch, which is the simplest and easiest to repair. They went above and beyond to accommodate all my request. The customer service was excellent. I can definitely recommend them for any plumbing related jobs.

Kristin T.

My husband hired them based upon the Angie List reviews. I think he/we made a mistake. Actually, I know he/we made a mistake. Our hot water heater died, and we hired them to replace our old one. It sounds like a simple fix. Wrong! In less than a week, we had to call them out twice because we didn't have any hot water. The owner told me that they were going to come out one night, and they never showed up. He then told my husband the next morning that I misunderstood him. No, what you did was lie sir. I went to take a shower tonight, and we do not have any hot water. Looks like we will be calling them for the 3rd time now. Did I mention that he have not even had this ""top of the line"" water heater for less than a week? I wish we would have another contractor $1000 to put in a new hot water heater. I know not having hot water isn't a huge issue in life in general. I really hope that we just have some freaky dud water heater, and that all of their products and services are not what we have experienced so far.

Pros:
- Service workers are respectful and courteous.
- They offer a 10 year warranty on water heaters.
- They answer and return phone calls.

Cons:
- Products are faulty.