Trademark Home Services

Treat Customers Right A.

To this day I never received a call to apologize or work things out.

After my review, I was emailed by the same generic business email address that never responded to me for over an week saying they were upper management (similar to another upset reviewer). It apparently was just Jason appearing as upper mngr. Alexander/William.  They ended up not even hearing my side and immediately arguing through email (again like Jason), ignoring my request to give me a call to discuss my concerns since email was inappropriate (and I don't even know who is actually behind the keyboard).

I still remember and may not ever forget their shivering and upset apparently Hispanic/Arabic employee sitting out in the cold for nearly 2 hours on a busted microwave like a homeless man in front of my house waiting for his partner to pick them up, that left him in the middle of our job (ordered by management) to do another job late at night, after he long before completed his part and still needed his partner's help to finish our job.

And like other reviewers, the tech was very nice during the install.

After the level of stubbornness and arrogance seen in their follow-up, in which I've never seen, I'm now changing the review to one star.

As for the water heater quality, I am also not completely satisfied It can lose heat after a short time and you have to turn the knob to make the water hotter until it's the hottest you can turn it to, then you have no choice but to lose temperature heat.

MIchael I.

I dealt with Jerry on the phone and Eric came to do the work in my back yard. They were both extremely courteous and professional. Jerry let me know exactly what I had to do in preparation for a dig to repair my sewer line. Eric was extremely helpful when it came time for a dig to start. Jerry kept me informed about how it was going every night until it was complete and Eric let me see the pipe and asked me about all repaired before he did them. I am extremely happy and the prices are very reasonable and the work high quality. B

Lisa M.

Tech guy arrived in a marked truck, in uniform, and put on brand new boot covers to protect my floors before he entered my home. Very thorough, courteous, efficient, and friendly. I felt very comfortable asking questions to the technician and he treated me with the utmost respect. I would highly recommend this company: they offer fair pricing, have skilled technicians, and provide top-notch service.

Kyra T.

Called this morning to get a quote for sheet rock repair (as their business appeared in the search results when I typed in 'sheet rock repair' in yelp). A rude man answered the phone and said, ""I think you called yesterday, we don't do sheet rock."" My husband let him know we didn't call him yesterday and he replied, ""well we don't do sheet rock, have a good day"" with an extremely rude tone and then hung up in our ear!

How rude and unprofessional! I don't know what kind of business this is and I don't care! We won't be using them for anything!


*****Update: a rep from the company DID in fact call and apologize after I commented on Yelp. Customer service goes a long way in my book and I appreciate the gesture to try and make things right. I'm attaching a screenshot of the search results for Yelp's reference.

Emery R.

Trademark arrived on time with a pleasant, professional crew of experts. Without a single scratch on the walls; the crew removed a 50 gallon water heater from the attic and replaced it with a top of the line Rheem system. All within budget and a 10 year, parts and labor warranty. AMAZING company, and personable crew to boot! Hire these guys now! Their 1st Rate!!!

Chuck H.

I chose Trademark through the Thumbtack app after reading multiple reviews. I was contacted by Jason and he set up an appointment to come by after giving me a quote over email. They were cheaper than most but their warranty and their professionalism won me over and we set up an install date. The install team arrived promptly on scheduled date and went to work without issue, completing the job in a timely manner, cleaning up all areas they worked in. I recommend using Trademark Home Services for any AC issues.

Deb W.

I highly recommend Jason, he is very knowledgeable. This company has competitive pricing and will do a good job.

Leyla R.

This pool company has been horrible to deal with. I have been using their pool service for a couple years now and it has gotten so bad recently. The phone receptionist seems nice but never follows up when there is an issue. Maybe because the pool company is now a separate business...but this is still a subsidiary of Trademark. The new pool supervisor, Blake, is full of empty promises and what he calls ""giving you deals"" like service at cost, free filter cleanings and etc, to try and make up for his horrible service. I question if he even knows anything about pools. I dont want ""at cost"" pool service (which is still paying for nothing because there is no service). My pool is green and this company is not qualified. Do not use them.

Sunshyne A.

ATTENTION: I have never written a review before but thought it would be irresponsible for me not to report this company. They bait and switch. I hired the company to install a ceiling fan. I spoke with Aimee them on 3 separate occasions to make sure that I was receiving the correct installation price of $169 for a ceiling of 8 feet and to schedule a convenient day and time. Upon arrival today, Trademark Home Services electrician informs me that once he takes the old fan down, he may have to install an outlet box that costs approximately $280.00. This would not have been that big of a deal had I been informed before the service schedule was made. This call definitely felt like a BAIT and SWITCH. When I called the office, Aimee informed me that when she got home she realized that she had forget to share this information with me but that someone else called and left a message after hours that they need to share some very important information about the installation. However, I did not receive the message or get a follow-up call before the electrician arrived at 1:00 PM. So now for the Easter holiday, I have my old fan in a box, new fan contents all over the floor, and a hole in the ceiling. DO NOT HIRE THIS COMPANY FOR ANYTHING!!! When I asked for the owners information I was told I could e-mail him. I will be contacting the Better Business Bureau.

Phil T.

these guys were really easy to work with and had very competitive pricing on what I was looking for. Install was done a few days after financing approval and the install guy did a wonderful job. I will be working with them again for any of my a/c needs