Total Comfort

Elena J.

Caveat Emptor - ""Let the buyer beware."" I have been with this company for 20 years, but in the last year something has gone awry. For my latest maintenance checkup, I re-arranged by schedule to accommodate their request for an 8-8:30 a.m. Saturday appointment. Their technician showed up 20 minutes late -- at 8:40 a.m. -- with a poor excuse for a mask hanging around his neck. I had to tell him to put it on. He replaced the air filter, with one I provided, and installed it backwards. He did not check the heating unit, although he spent 35 minutes in my basement looking at it. After he left, I checked the filter and re-installed it properly. When I tested the heater, it was no longer working (it had been the night before). I was told another technician could come out, but no sooner than 5 p.m. and would call ahead to let me know when he was on his way. He showed up at 4 p.m. unannounced. The problem was the thermostat, which the earlier technician would have known had he checked the heating unit. I was charged $240 for the new thermostat, which retails for around $50. Upon calling the company, I was told the extra $180 for the thermostat was for an extended warranty I did not want or ask for. The total bill for the thermostat, which took 15 minutes to install, was $454. I can only assume that the company has changed hands or gone through some sort of managerial change. I won't be doing business with them in the future. Too bad for them, since I need to replace both my heating and cooling units in months to come. Although I contacted both the office and billing managers neither one returned my calls.

Pete C.

I needed a new a/c system for my condo. When I called them they sent a sales rep out later that day. But he never got back to me with a price. even though I called him looking for it. Nine days later I still haven't received their price. I'm afraid what their service would be like.

S A.

Call Dan Monday to get someone out for a new HVAC unit the gentleman told me he would be out Tuesday he called Tuesday and said he definitely be out Wednesday and that is the last time I heard of them very unprofessional not even a call back and now today is Friday and not even a call now I would recommend not using these guys as services

Shotronnie M.

They came out to repair my 4 year old Generac generator and wanted $1600 to fix it. They said the part was NOT under warranty. Wrong, the unit is still under the 5 year warranty. I went to the Generac web site and they are NOT listed as a certified expert repair company for Generac as they said they were. Called a certified Generac repair service I found on the Generac web site. The certified company identifies a different problem than Total Comfort was going to repair. The part is $1200 and is covered by the warranty and the repair for labor will be $600. Wow!! I would NOT recommend or trust Total Comfort to repair anyone's generator. This is not good business.

Joseph D.

I purchased a home in 2015 and they tried to back bill me for the gas left in the tank. I had to get the seller get his paid bill and after 6 months I thought they stopped harrassing me. Today 44 months later i just received a new bill. Need BBB to step in now

Catherine D.

George did a wonderful job of installing a new shower head. Kept everything clean. Checked all of the other fixtures in the house and adjusted a toilet to flush properly. I will use the company again.

Scott H.

My wife and I are constructing a new home and I have left two messages and went to their office located on US 1 to have a salesperson contact us. The office person I met with, was polite and seemed genuine, however it has been over four weeks later and still no one has contacted us.
If this is represented of their customer service I would not recommend this company to my enemies much less my friends.

John C.

This is a great company that covers every thing for your home. I have used them for all of there services including electrical, gas, plumbing and AC. I have even used them for there duct cleaning service recently. For Electrical I ask for only John Steel. He is a great person who really knows his stuff. He recently had to spend the entire day at my house correcting things that my builders Electrician did that I was having problems with. I wish I would have used them exclusively when I built since most of my problems have been correcting what the previous A/C Company, Electrical Company and Plumbing Company. It is also great when you need to mix specialist. I have needed this a few times and it can all be coordinated at one location. My next project will have plumbing out at 9am to install and isolator kit on my tank less hot water heater that should have been done when it was installed. The tank less specialist will be out the same day after they are done to service and de-scale it. I even had one project that needed Electrical, Plumbing and Gas all at the same time.

Robert H.

We had occasion to call Total Comfort to straighten out an electrical problem and also to purchase and install a garbage disposal. Their office staff is friendly and helpful and the technicians they sent out were professional and knowledgeable. Their prices are fair and reasonable. We would not hesitate to call them again for any additional work.

Carol L.

Excellent Co. to call for Plumbing problems as well. We had a collapsed drain pipe under our block home. After not having any success getting any other big named plumbing companies to come give us an estiment for over a month. I called them and a sweet lady by the name of Debbie assured me they would be out that day. The plumber James showed up as promised and said they could fix it and estimated it at the same time. They showed up on time as there were 4 of them and worked through the rain. That really impressed us! The job was done the next day and now we're just waiting for the city to send an inspector. The city dragged there feet on passing the inspections, so i called to find out why and the secretary blamed it on the plumber saying they hadn't called them to say they were done. Called Total asking them to call the city. Debbie informs me that they called that morning. Sad but true fact.....
The city has earned the reputation that they deserve for being liars to the community they are supposed to serve. They say you can't fight city hall but if everyone did they might do a better job in running the best city possible to avoid a disappointed public.
Thanks to Total Comfort for a professional and competent job. I hope this helps many in the Daytona Beach Fl. area.