Top Dog Electric

Ruth A.

Excellent quality. Highly recommend. This job was more difficult than the average replacement due to my building being constructed in 1965 with plaster walls. Chad had to rebuild the wall along with upgrading my service and replacing the box. Polite, on time, professional, did NOT have to run back and forth to his truck because he brought everything with him the first time! Cleaned up when done and didn't take all day. Very happy with the results.

Johnny V.

Lacking didn't communicate well and didn't show up on time very sloppy in my opinion.
I would not use them again

Will S.

I scheduled TDE to repair an outlet switch that was being tripped by my breaker panel. I took advantage of the Angie's List $99 for 2 hour deal. The tech arrived and found my problem but wasn't able to complete the job because he only had 1 wire connector in his truck. He had to go to his supplier to get 3 additional connectors which took him an extra 45 minutes. He charged me an additional $71 to travel for those connectors. Seems to me his truck should have been adequately stocked to do a job! Beware!!

Adolfo G.

Just good professional electricians they take pride in their work and they do it right the first time. I've had at least 4 separate jobs all done to the best quality. They're pricey but you get 2 techs so it gets done quickly and efficiently. You won't be disappointed

Linda H.

BTE fixed an old fountain, and I had them put in an infrared sauna in addition to other jobs. Over the past two or three years I've spent several thousands of dollars with them. Recently my fountain stopped working and I called a seasoned fountain repairman to fix it. He put in a new pump, but couldn't find where the electricity was coming from. I called to ask the man who did the job, and he told me to look where I already had looked. In that case, he said, he didn't know.
TDE sent 2 men to find the electricity, which was buried in the plant that they'd placed it behind originally. The men went directly to it, hit the reset button, and charged me $95.00. As a repeat customer, they should have just told me to look deeper into the plant, as they did know exactly where to find it. They definitely do not treat customers well.

Sfl M.

I am so pleased with TDE for their service
I called TDE to made the appointment to come to replace outdated outlets and switches at my house. I gave the Secretary at TDE's office , the count of outlets and switches plus faceplates. Seth and Guy showed up on time. They walked around to see outlets and switches I showed. In advance, I moved furnitures to make room for their work in speedy time. I am glad two guys came rather than one guy. One person would end up working all day long. I forgot to tell them about three switches but they took care of it promptly.
Labor cost is fair as I expected. Guy showed me the lists what they replaced and discussed with invoice. New switches and outlets look nice. I am satisfied with their service. I am deaf owner of this house. Communication is not problem. just lip-reading or write notes.

Jody W.

I had used this Top Dog Electric a few weeks earlier to hang two chandelier. On that visit their was a senior technician and a trainee named Junior who is also the owner's son. In addition to being told that Junior was a trainee, it was obvious by his lack of knowledge and skill and I was not billed for his time on that visit.

When they showed up to hang the chandelier on this visit, it was the same two technicians. I assumed that I would not be billed for the second technician as the job only required one technician, Junior had just been there about 3 weeks earlier and I was not billed as he was in training, and I was never told that a second technician was coming or that I would be billed for him.

Prior to their arrival, I had already unboxed, lifted, and carried the chandelier to the room that it was being installed in. The chandelier was only about 70 pounds which was about the same as the one that was previously hung where it was being installed.

During the installation, Junior did not really do anything of value. I wasn't worried about this as I assumed that I would not be billed for his time. Junior did insist on going into my attic to see if he could access above where the chandelier was being hung; he did this even though I repeatedly told him that it was inaccessible. Junior incorrectly screwed in a part at the top of the fixture as the technician was preparing the ceiling box. This mistake had to be corrected by taking down the chandelier after it was hung, fixing the mistake and then rehanging it. This mistake took the actual technician about an extra 30 minutes to fix. Junior also set tools and trash on our furniture which I removed and luckily it did not damage the furniture. When Junior exited the man door from the garage and came back in, I had to go behind him and lock the door. Basically Junior has a lot to learn. He is very nice and polite but is just not ready for the job yet.

The job took 2.5 hours to hang one light fixture where there was already a box and power. Even with the extra security that they added for the weight of the chandelier, the job should have been able to be performed by one person in less than an hour and a half. I installed a much heavier and larger 28 light chandelier on a much higher ceiling at my last house and it only took the technician less than an hour to do that.

Once the chandelier was hung, I installed the globes and light bulbs and I also swept and cleaned up the area. The electrician would have likely done this but I had already seen that the job had taken much longer than expected to and I was glad to help out.

While I was cleaning up and installing the bulbs and globes, the technician replaced a breaker and outlet in my garage which took 30 minutes. This seemed like reasonable and fair amount of time to do that.

When the job was finished, I was surprised to get a bill for 3 hours of Junior's labor (at a reduced rate- $50 per hour instead of $75). I told the technician that I should not have to pay for Junior's time as I was not told that I would need to ahead of time, the job did not need a second technician (as I easily could have lifted the fixture to the tech), I had not paid for Junior being their 3 weeks earlier, Junior did not really get anything done and in fact he cost extra time to the actual technician. There is no way that a customer should have to pay for 5 hours of labor to hang a chandelier that was already unboxed and already had power and ceiling mount to the location it was being installed.

The company disagreed and insisted on continuing to bill me for the owner's sons labor even though he doesn't know the industry and actually caused the job to take longer. I have contacted my credit card company to charge back the labor difference and they have already refunded me and ruled in my favor.

I have hired at least 15 contractors from Angie's List over the past several years and I have not had any problems with any of them. I am also a licensed contractor so I know and understand what industry norms are and how long different tasks should reasonably take. My opinion is that 5 hours of labor for the job that was done is about 3 x longer than it should have actually taken. Instead of realizing this and adjusting the bill, Top Dog Electric decided that they would not adjust the labor charge. I encourage you to consider this information when selecting an electrician for your job.

James A.

One of the worst experiences I've ever had with a company! Had work scheduled for Monday, took off work to be there while the work was done... Got a call 30 mins prior to the appointment time saying they wouldn't make it. No apology, nothing. Rescheduled for Tuesday. Took off ANOTHER day of work, only for JASON to show up and immediately say this is too much work and he can't complete it all. Went outside, called his boss and could hear him cussing about how this job was ""f-ing bullshit""
Both workers had terrible attitudes and neither seemed like they wanted to do the job they were being PAID for. He ended up starting the work 20 minutes later, only to then say that their time starts when they pull into the driveway. All in all, the work did not get completed as I was robbed of 20 minutes of work. Jason, you really need to re evaluate your life and find another job if you hate this one so much.

DO NOT GIVE THIS COMPANY BUSINESS

Ingrid R.

I had some electrical work done to my house about a week ago. I have to say I was a little nervous calling about this kind of stuff especially being a women and all, I didn't want to get ripped off. I called the office and Roselyn a very wonderful pleasant and reassuring women answered the phone and not even 5 minutes into the conversation I felt as if finally someone with smarts and compassion understood exactly what I wanted. She sent someone to my house to do the estimate and I have to say that I was so happy to see someone who spoke English and very talented and knew exactly what he was doing. This office is very professional efficient and reasonable.

Thank you Roselyn for taking the time to understand what I needed to be done to my home. Thank you Guy for getting the job done. The dynamic duo! Behind every great man there's a women that holds it all together.

Thank you !

Peter L.

I f'ed up and didn't look at these reviews. In the first 5 minutes of meeting Guy, I knew I had made a mistake. His demeanor and the way he went about things were instant red flags. If an electrician wants to get multiple people out just to look in an attic to diagnose a problem (especially when I conveyed that in my initial call) - that's an issue. He diagnosed what I think are minor problems I have, that I can fix, but wanted to charge $150/hour for 5 hours. I called for a skilled electrician, I didn't get.