TLC Group Services

Beverly S.

Called this company the week of March 7th and spoke with Luis to come out, look at an old room addition that I wanted torn down and maybe some other services. When I spoke to Luis he said that they did do that sort of work and we made an appointment for Thursday, March 18th between 4-6 pm to get an estimate. Well, Thursday came but Luis never showed up, and nobody called to say Luis couldn't make it, or that he was running late or needed to reschedule the appointment - NOTHING. I'm glad this happened now before I got involved because I would be seriously mad if I WAS a customer and found out this company didn't honor their word. First impression is major. Thanks for nothing, will be going with another contractor.

Brian S.

Repair of frozen/busted copper pipe repair cost me $867. It took them a total of 10 minutes to repair.. i already had the wall opened up prior to plumbers arrival.. This is an example of an unethical EXTREME OVERCHARGE! Taking advantage of homeowners during emergency weather conditions.

They may actually do great work during non-emergency situations, but when you take advantage of homeowners it tells all I need about the character and integrity of the ownership team. There is a reason that they are not listed with the Better Business Bureau.

Do yourself a favor and find another contractor

Dan P.

During the deep freeze in Feb '21, several of our pipes froze and being from California, we were freaking out. I called Luis, and even though the roads were too bad for house visits, he walked me through how to thaw the pipes and also calmed us down about what would happen when the pipes thawed naturally. We have PEX plumbing and everything turned out fine. We were really appreciative of Luis taking the time to walk us through.

Brandon W.

Great company. Great communication. Great price. The overall process was very smooth, Louis kept me updated every step of the way. They came when they said and finished on schedule!

RAMIN M.

Very helpful! My kitchen faucet was frozen and they tried to help me via text to figure something out since there is a storm outside. They didn't have to do that but was very comforting to try something during the interim. While the faucet is still pending (they said they could come out when weather resolved in case what they suggested did not work), I am very pleased by how quickly they got back in touch and their willingness to help me out remotely.

Natalie L.

Amazing service and professionalism. Luis came out for an estimate the same day I called to inquire. Incredibly responsive and professional. His workers were just as great. Besides the excellent job they did in my home, they were very polite, took covid precautions seriously by wearing their masks the entire time, made sure to protect all of our belongings before painting, kept everything very clean and organized and overall did an excellent job on the project. Looking forward to having them do more work in our home!

Martin W.

This originally posted as San Francisco, CA. This is not in California. This was a job done in Garland, TX.

They screwed up everything they touched. They were hired to paint,. do concrete work, countertops, fencing and wood flooring. They came in and painted without any prep work. If i had not complained Luis (Luis Maldonado, the Owner) would have left it like that. They painted some stuff the wrong color I actually found cans of spray paint in the house. They painted over the door knobs and when I told them to remove the knobs and sand it down they didn't do it. In the corners where there was trimwork they didn't paint it all. On the exterior they painted it the wrong color and again missed spots. When asked to fix it he ignored me. In the laundry closet he didn't finish laying the flooring told me couldn't do it because he couldn't get the water heater drained. I was able to do it myself later. When he poured the back patio I told him I wanted stairs on one side. He didn't do it. On the countertops he charged 55 dollars a square foot and then couldn't be bothered to seal the backsplash. On the fence he left 1/2 inch gaps between the boards they installed. The gate latch on the wrong side looked like it had been built by 3 year olds. He was asked to give us updates every week and show us receipts. He did neither. Luis was supposed to come back and fix everything although never showed. I came to look at it on the last week and he hadn't touched a single thing. It was at this point that I fired him. This was a job that he said would take 4-6 weeks to complete. I fired him in week 17!!!
This is his website tlcgroupservice.com Check the address it doesn't exist nor does any of the equipment.
All I can say is RUN

Kyle W.

So I recently moved in to a new place and two toilets were leaking into the flooring on my second floor. The leak had permeated the subflooring so I had TLC remove all the existing tile in both bathrooms, repair the subflooring (along with some floor supporting joists underneath), relay new tile down, and install two new toilets. I attached a pic of one of the finished bathrooms, and a before/after pic of the other bathroom . Given the end result I would rate the work done throughout the construction process to be 5 stars. The only reason I gave the review 4 stars is due to the length of time it took. The work started October 8th and completed November 5th, so almost a month for what could have been a 1.5 to 2 week job if they worked every day. Usually someone would do some work one day, and then it'd be at least 2 or 3 days until they came for another day to do some more. I understand due to COVID or other circumstances things may have been slower, but it would have been nice to receive a heads up going into it. If you have a large job I'd just recommend asking for a time estimate. For a smaller job I don't think this would be an issue. Overall though, like I said, they did a very good job on the demolition and tiling so I'd still definitely recommend TLC. If I have any smaller jobs in the future I will be calling them up!

Sharon B.

I was impressed by their quick response. Luis listened to what I wanted in the master bath and delivered at a very reasonable price. The subs who did the work were exceptional and cleaned up after each day. Luis did his best to exceed my expectations, and succeeded!

Tracy F.

One of the hardest parts about a contracting project is finding contractors who will respond quickly. Good contractors stay busy and still find a way to respond to new inquiries. I had a project at my house that was suddenly revealed to be much bigger and more urgent and TLC was fast to respond even on a weekend. Thanks so much!!