Thompson Electric & Air

Clay B.

This is a terrible company. They wired the electricity for my garbage disposal and but a hole in my dry wall where they put the switch. They refused to repair or pay for the repair to the dry wall. They also removed my dishwasher to run the wiring, and afterwards it didn't drain properly. When I set up a second appointment for them to check the dishwasher, they pulled it out, said there was nothing they did to break it and if it didn't work then it was a problem with the machine. They then charged me $95 just to tell me that!!! Called it a minimum service fee. They were rude and unprofessional. I would never use them again or ever refer them to anyone.

Renee S.

Just DON'T hire them. I had a major job a year ago, and their work turned out to be really sub-standard. They rushed through a job when I put four-wire in my home to go to solar. I've had electricians out four times to correct work. They put wires too close together in a junction box and they melted. Every breaker had to be tightened in my new panel box . Receptacles had to be changed out. I paid over six thousand dollars for this never ending nightmare.I had no heat during our first cold snap. My stove stopped working. Several inside receptacles were fried.

John A.

Electrician was knowledgeable and friendly. There was mistake made on the billing and one light fixture was not properly installed. After reporting this to the office, I was told to call the owner. Mr. Thompson threatened me with another service charge for a return trip. He also raised his voice at me and said that I was wrong about the installation and refused to give me an itemized statement. Since the fixture won't turn off, I was sure that I was right. The original electrician returned and found the mistake. He offered money from his own pocket to cover the billing mistake. Great workers...terrible, unprofessional owner. Find another company for your needs.

John M.

I called Thompson for a simple residential fix. The problem was missed diagnosed and when I called back to discuss my concern with the sales manager I was basically told tough luck. They wouldn't refund the $95 I paid telling me ""that's what you pay just to see the front of the work truck."" I wont use them again, not because of the refusal to refund my money but because of the way I was treated by their management. It was a very frustrating experience.

Peggy F.

Thompson Electric came out to upgrade our power and run power to our workshop. They were very professional and got the job done in a timely manner. Everyone was very friendly and helpful...
Jerry came out today "" to tweak the job"". We are extremely satisfied with their work. And will use them for any future electrical work and will surely recommend then to anyone
Thank you, Mr Thompson, and your team for making this easy for us.
Walter and Peggy Frobos

Mark S.

Thompson did some underground electrical work for us - directional boring and some wiring. We had a great experience. No surprises, charged as quoted, done ahead of schedule. The owner was on site each day of the project, overseeing the workers. Very efficient. Tight, clean work.

They weren't the lowest quote we got, but after one contractor was non-responsive, and another one had already messed up some electrical work, Thompson came in and did the job correctly. We got what we paid for.

Very satisfied. I'd have them back.

Susan Ann S.

Service technician was very nice to knowable. However their prices were outrageous and they did not give you a quote until after the work was done very unprofessional.

Kelly M.

I do not live in Jacksonville but the company I work for hired this company to do a job for us. They required a credit card on file - fine. All we asked was to troubleshoot & remedy an electrical problem, then send in the paperwork we require as proof they were there, since no one from our company is not onsite. This company did not fix the problem or send our paperwork in, but was quick to charge the credit card. Turns out they did not repair the problem but when asked to return to check on their own work, there would be an additional charge.

My advice is do not hire this company unless you have some electrical knowledge AND you can be on site WITH them at all times.

Sharon W.

Terrible service. We are a retail maintenance company and asked them to go out to a retail store and find out why the breakers keep tripping and turning their store lights off. Their tech went out. All he could say was their office was a mess and he found some wires that were not needed so he cut them off. They required Credit Card info up front, then did not do the service. The same problem kept going on the next day, and when we asked them to go back for the recall, they said they would not go back without a new credit charge call even though they did absolutely nothing. They charged $150 just to cut off some unused wires and take a picture. Not very skilled at all for troubleshooting. Maybe they can handle replacing a wall plug but not anything that requires real electrical repairs.

Hu S.

First, allow me to preface this by saying that prior to the debacle, Thompson Electric came out to my home twice. Once to install a full-house surge protector and another time to install a flood light in the back yard.

Imagine my surprise when things took a turn for the worse on the third trip, which took place during the week of December 5th 2016.

Below is the email that I sent to Thompson on December 12th -- it should paint the picture of what transpired
----------------------------
Good evening, Kiley.

I had Thompson come out last week to perform the following tasks:
1) Add power receptacle
2) Mount flat screen television to wall.

#1 is perfect. I have power. :)
#2, unfortunately, didn't go so well. The television is, even with the naked eye, quite visibly not level.

I've attached two images.
1) The level on the mount itself. The level is off.
2) The level on the television. The tv is off by a power of magnitude due to the mount being unlevel.

I'd like to have someone come out and fix this...which will likely mean more large holes in the wall. Let's just have it lowered and this time...level
----------------------------

For your reference, here are the URLs to the two images that I attached to the email:
1) http://apocyber.net/thompson/onthetv.jpg
2) http://apocyber.net/thompson/onthewall.jpg

I called Thompson on 12/21/2016 at approximately 2pm, and spoke to a manager. He said that he called me back and left a voicemail when he received the email. I don't believe this to be the case, but hey, technology is fickle like that sometimes....this is irrelevant.
Now that I had him on the phone I was fully confident that he would send someone out to not only fix the mounting problem, but to give me a quote for the additional work that I needed performed.

How wrong I was. :P The gentleman informed me that because it looked like it was level when the technician left, that it's not covered under the warranty.
.
..
...
....and that was it. :) Even with the photos that clearly show that the mount on the wall isn't level. I told him to f*** it, and he ended the call (understandably so).

I'll let you come to your own conclusions on who's right and who's wrong in this. I've posted the events as they transpired, and will leave it to the reader to determine whether or not they should give their business to Thompson.