The Mattus Company, Inc

Marcus V.

The Mattus Company was excellent! They are truly some real professionals that are passionate about their work and customer service. I enjoyed my experience with them and will refer them to anyone that has plumbing needs. Hausel (I think that was his name) came out and did an excellent job of educating me on what needed to be done and what he did to fix it. They left me feeling EXTREMELY satisfied! Thanks again Mattus Family!!

Tania T.

Super overpriced. The Plumber who came out was very nice, but seemed not very experienced. Quotes were astronomical:
$600 for one fix that was done by another plumber for $165
$350 to replace something they said was broken, another plumber fixed it for free (something caught in garbage disposal)
I paid them $225 to snake 2 drains, it seemed expensive at the time but we were desperate.
Yikes, not cool. Pass on The Mattus Company.

Monica G.

If you enjoy a complete absence of customer service and basic respect, you'll love Mattus. After speaking with Amy at length about an ongoing issue in my condo, she assured me she would follow up with me. After two days had passed without a return call, I called to check in; after identifying myself, she immediately asked if she could put me on hold. Five minutes later, I was still on hold. I hung up and called back, this time getting the answering machine. I left a message asking for my call to be returned and have yet to receive a response back. I have since booked a highly recommended company, MDB Plumbing. They don't put customers on extended holds -- and actually return their phone calls! Based on my experience, it appears Mattus isn't focused on new business.

Margot M.

Great company! I called on a Friday afternoon and got a pleasant response from Amy. Someone would come in a couple hours. Turned out to be a little longer than that, but worth the wait! The technician had everything he needed to complete the job, even though he didn't know it was the garbage disposal leaking that was causing the problem until he arrived. He was friendly and professional, cleaning up after he finished the job. He was efficient and done in less than an hour, and the price was definitely reasonable. I highly recommend this company and will most certainly use them again, if needed.

Laura M.

While they responded quickly to my calls, they gave me a plumbing quote that seemed really high and would not break it down (parts, labor, etc.) Seems shady to me and for that reason would not recommend.

Ibad K.

Really great service! We're able to schedule a plumber to come out for a non-emergency job realy quickly (under 3 hours)! Excellent job done with very reasonable price. Highly recommended.

Amaryllia L.

Called them last Tuesday night for a quote to replace my PVC main water line with copper and received a call back telling me that they would stop by the house in the morning and take a look. I didn't hear back at all on Wednesday and finally got a voicemail around noon on Thursday giving me a quote of $1700! They sound very courteous but that quote is more than double of what Ridgeway gave me. I had no idea quotes for the same job could vary that much so make sure you call around, even if it seems at first like it's not worth the extra time and effort to get second and third opinions.

M M.

Do NOT use Mattus! First of all whoever answered the phone confirmed they would come out the following day before 2pm to check out what was wrong w/my HVAC but she never put me on the schedule so I made arrangements to miss work and wait for them but they were a no show. I rescheduled and again made arrangements to miss work. They filled up the Freon tank and sold me on their ""HVAC Maintenance Plan"" which I thought would give me peace of mind that my system was in good working condition and ready for the winter. Total cost $469! Unfortunately at the time I didn't know much about HVAC units so they should have explained this meant there was a leak, found it, and gave me options on repairing/replacing etc but instead they just filled the tank and sold me on a maintenance plan. Two mths later heater blowing cold air. Again they messed up the scheduling so I made arrangements to be home from work for a no show. Same thing...they came out and filled the tank (filled it w/out confirming w/me this was what I wanted to do so I had to pay for over $200 of Freon when I would have decided not to since I am getting the unit replaced). This time I asked them to do a leak test. Total for Freon and leak test $537 (w/discount for having the ""Maintenance Plan"")! Two days later blowing cold air again. I am now having Air Reliant Service http://www.airreliantllc.com (they were highly recommended to me by a property manager friend and have been nothing but pleasant to work with) come out to install a new HVAC and am spreading the word to everyone in my condo bldg and all of my homeowner friends to NEVER use Mattus!

Angelina P.

We used this company to install new duct work under our house and repair one of our A/C units. They were able to come out next day and completed the work very quickly. The service technician was very courteous as well. Oddly enough, we had an emergency call for a busted pipe days later and they arrived in about an hour to replace the pipe. Amy was nice enough to call later that night to make sure we were taken care of. We were really happy with the plumbing work so will be using those services in the future as well. Love that they have been in Inman Park for 30 years... a true local family business you don't find much anymore.

Ashlyn W.

Mattus committed on Sunday 1/10 for a Monday morning phone call between 7:30 and 8 to schedule an arrival time. At 9:00, when no call was received, I followed up and was told that someone was being dispatched. Indeed, two plumbers arrived, but said that they would have to return in the afternoon to finish the job. At 5:00, when no one had returned to complete the job, I called the office again and spoke to Ken who stated that he was the owner of Mattus, and that he would send someone back out, but that overtime would apply. I stated that I had the morning time slot, and it wasn't any fault of ours that the plumbers left and didn't return, and his response was ""It's been a long day and the burden is on the homeowner to schedule a time"". WE DID THAT--THEY DIDN'T FOLLOW THROUGH. He was very rude and unprofressional. They'll never get a dime of mine, and I hope you'll choose another business for your plumbing needs as well.