Texas Star Services

Victor O.

Called Kevin to see if he could help me fix my unit at home. Told him someone had checked it out but never returned and his only response was ""why can't he come back and fix it. Don't you got his number?"" Never heard of someone turning down business. What a shame!

Nicole N.

Kevin from Texas Star Service filled both of our ac units with freon and took the time to explain all the details of the tune up and the amount of lbs of the R22 he added. I have dealt with shady techs before and my family will only trust Kevin to service our units, he's very honest and patient.

Greg G.

Did not check the cost of a general once a year check up. Kevin showed up and said $190.

Competition says it is only $80 to due general checks to see if all is operating well.
The unit was very clean and Kevin was done in 30 minutes.

If I had confirmed the cost before having Kevin at my front door we would not have had him come out.

The total price paid is the only reason for this lo rating.
North Texas Comfort next time.

Brandon S.

Kevin was absolutely amazing. He was on time (actually early), very professional, great work ethic, very respectful of our home, and super diligent in his work. He did a great job and we will be using him again for electrical services. God bless.

Madelon P.

Another call today from ""Anna at Texas Star Services"" and the number came in as being from Euless. I have never, and will never, use your company. Stop cold calling me.

Not only do you call me a liar in my previous review of your company but you also don't have the decency to just stop calling. It's beyond ridiculous and I'm surprised you have any customer base at all.

Amanda S.

Thank you fellow Yelpers for recommending Texas Star Services! Based on Yelp I contacted Kevin when our A/C went out in 110 degree heat. Kevin responded immediately and worked us into his busy schedule and stayed until he got our A/C up and running. We just moved here a month ago and Kevin took the time to educate us about our HVAC systems and helpful tips to keep them running smoothly. Kevin was affordable, kind, and super knowledgeable and we are appreciative, happy customers.

Holly N.

Kevin was very helpful!! This is the company to call. He was honest and very thorough with explaining what was wrong with our upstairs unit. He could've gone ahead and done more expensive work, but he suggested going basic first and seeing if that would fix our problem. Thank you Kevin for showing that there are still great people left in your industry! Will definitely refer everyone we know!

Dave B.

Kevin showed up within an hour of my call late on a Saturday afternoon. He is a good problem solver and was able to resolve my circuit breaker problem quickly and charges a reasonable price. I will definitely use him again for my future electrical needs.

Christina R.

Kevin was awesome! After our A/C unit stopped working and the temps still in the 90's we need help fast. He kept me updated on his arrival time, was very nice, explained things thoroughly, and quickly got our unit up and running again!!

Clint V.

Apologize in advance for the long read. Just want to list everything that I experienced with Kevin. On 8/17/17, I called Kevin out for an A/C issue. He was courteous and prompt with his said arrival time. He spent about 45 min to an hour spraying my air conditioner and cleaning it. Granted, it probably could of used it but that certainly wasn't the cause of the issue. He then checked refrigerant pressure and some other troubleshooting. He discovered the compressor was not kicking on with the unit and ended up installing a booster to help kick it on. This solved the issue. Total time was just over 2 hours. Charge for the service was $295. To be fair to him, I did not ask what his service charge was. My mistake. I asked him for a breakdown on the invoice so I could see what I was being charged for. He stated that $195 of it was for the service call, $30 for the part and the $70 for the install. I thought the service call was high compared to AC companies I've used in the past (this was also during normal business hours and not in the evening or weekend) but since I didn't ask in advance, paid the bill.

Today I called him again under the guise of another customer needing help but this time asked about his service call charge. Yes, I know it's deceiving but had a hunch that he marked up his services based off of where I live. He told me that he did not charge a service call, would determine what the issue is and then tell me what it would cost to repair. None of which happened on my call. At this point I broke character and stated he had did some work for me but did charge me a service call and that it was itemized on the invoice as a service call fee. After some heated conversation, we hung up and I started writing this review.

I decided to call him back and apologize for my actions and deceiving him. I explained why I did it and asked him to see my point of view. I respect that he's trying to run a business and make a living but I think it should be honest. I then asked if he would be willing to meet in the middle somewhere and make it right. He proceeded to tell me how hard it is to run a business, that I had no idea what it takes and that if I didn't like his services or his prices, I didn't have to use him. All of which are very true.

Just a warning for anyone that is going to use him in the future. Ask for specifics before he comes out. I should of asked when I initially called and I didn't. That's on me.