Texas Star Services

Madelon P.

Another call today from ""Anna at Texas Star Services"" and the number came in as being from Euless. I have never, and will never, use your company. Stop cold calling me.

Not only do you call me a liar in my previous review of your company but you also don't have the decency to just stop calling. It's beyond ridiculous and I'm surprised you have any customer base at all.

Amanda S.

Thank you fellow Yelpers for recommending Texas Star Services! Based on Yelp I contacted Kevin when our A/C went out in 110 degree heat. Kevin responded immediately and worked us into his busy schedule and stayed until he got our A/C up and running. We just moved here a month ago and Kevin took the time to educate us about our HVAC systems and helpful tips to keep them running smoothly. Kevin was affordable, kind, and super knowledgeable and we are appreciative, happy customers.

Holly N.

Kevin was very helpful!! This is the company to call. He was honest and very thorough with explaining what was wrong with our upstairs unit. He could've gone ahead and done more expensive work, but he suggested going basic first and seeing if that would fix our problem. Thank you Kevin for showing that there are still great people left in your industry! Will definitely refer everyone we know!

Dave B.

Kevin showed up within an hour of my call late on a Saturday afternoon. He is a good problem solver and was able to resolve my circuit breaker problem quickly and charges a reasonable price. I will definitely use him again for my future electrical needs.

Christina R.

Kevin was awesome! After our A/C unit stopped working and the temps still in the 90's we need help fast. He kept me updated on his arrival time, was very nice, explained things thoroughly, and quickly got our unit up and running again!!

Clint V.

Apologize in advance for the long read. Just want to list everything that I experienced with Kevin. On 8/17/17, I called Kevin out for an A/C issue. He was courteous and prompt with his said arrival time. He spent about 45 min to an hour spraying my air conditioner and cleaning it. Granted, it probably could of used it but that certainly wasn't the cause of the issue. He then checked refrigerant pressure and some other troubleshooting. He discovered the compressor was not kicking on with the unit and ended up installing a booster to help kick it on. This solved the issue. Total time was just over 2 hours. Charge for the service was $295. To be fair to him, I did not ask what his service charge was. My mistake. I asked him for a breakdown on the invoice so I could see what I was being charged for. He stated that $195 of it was for the service call, $30 for the part and the $70 for the install. I thought the service call was high compared to AC companies I've used in the past (this was also during normal business hours and not in the evening or weekend) but since I didn't ask in advance, paid the bill.

Today I called him again under the guise of another customer needing help but this time asked about his service call charge. Yes, I know it's deceiving but had a hunch that he marked up his services based off of where I live. He told me that he did not charge a service call, would determine what the issue is and then tell me what it would cost to repair. None of which happened on my call. At this point I broke character and stated he had did some work for me but did charge me a service call and that it was itemized on the invoice as a service call fee. After some heated conversation, we hung up and I started writing this review.

I decided to call him back and apologize for my actions and deceiving him. I explained why I did it and asked him to see my point of view. I respect that he's trying to run a business and make a living but I think it should be honest. I then asked if he would be willing to meet in the middle somewhere and make it right. He proceeded to tell me how hard it is to run a business, that I had no idea what it takes and that if I didn't like his services or his prices, I didn't have to use him. All of which are very true.

Just a warning for anyone that is going to use him in the future. Ask for specifics before he comes out. I should of asked when I initially called and I didn't. That's on me.

Angie T.

We called to have our Electric Panel Inspected for safety, after a house fire in our area. Kevin showed up and thoroughly explained everything he was looking for to ensure it was safe. We were willing to have the sheet rock ripped out to verify proper installation, and Kevin could have easily done so, and charged us. However, after removing the electric panel, and showing me what he looks for, he felt it was not necessary to do so. He saw no evidence that would warrant ripping the wall out. Again, even though he could have, and we would have happily paid for the peace of mind he gave us, he didn't do unnecessary work. He was extremely fair, and only charged us for the service call and his time. If you want an electrician who is thorough and provides service with honor and integrity, I would highly recommend Texas Star.
Thank you again Kevin, for excellent and honest service.

Hallie M.

I came home from work last week to a house without AC, temperatures hitting the 90s and extremely muggy inside. There was no way we were staying in that house all night with my 11 month old baby and dogs. I was either getting us all a hotel room, or with any luck, track down an HVAC company in short notice. I called 10 different companies (all highly rated on yelp) and left detailed voicemails. Kevin, the owner of TX Star Srvs, was the ONLY company to return my call. Not only did he return my call, he did so within 25 minutes of my call, and arrived at my house 30 minutes after that. TALK ABOUT A+ AFTER-HOURS SERVICE! He was very pleasant, professional, and understanding of my plight, having kids himself, he knew that there would be no way a baby could sleep in our house that night.

In ~45 minutes, he had the problem diagnosed, FIXED, and the AC blasting again. I knew that I would have to pay extra for the after-hours emergency AC house-visit, but I think it was a fair price at the end of it, and definitely worth every penny. I highly recommend this company! (side note... my bro-in-law is also in HVAC, he agreed that Kevin charged a fair price.)

Morgan W.

I asked Kevin to come to my house today and do an estimate on taking a pot rack light fixture above my cooktop out and putting in recessed lighting. He could've said ok let's do it but he pointed out that it wouldn't look good. He could've taken my money and done the job but instead he was honest. He also fixed my a/c . Fee was probably average, and showed me how to clean it for better maintenance. Would definitely use him again!

K H.

I recommend Texas Star Services. I had a problem with my washing machine that the appliance repairman said was caused by my freezer drawing too much power on the same outlet and that an electrician needed to address the outlet and panel. After checking it out, Kevin determined there was a very minor variance but wasn't enough of an issue to cause the described problem since no breakers had tripped. He recommended I bite the bullet and replace the 21-year old washer and freezer.
Update: I lowered the rating from 5 stars to 4 because I called the electrician to update the panel to handle the washer and freezer; his answer that they weren't energy efficient may have been true, but buying new appliances is a decision I should be able to make with an estimate in hand for the electrical work. The washer repair guy came out one more time to get the washer working again, but now I just have an unplugged freezer.