TD West Electric

Lannie T.

I was looking to replace my old sub panel, install a Tesla wall connector and run a new 50 amp line to the back of my range since I was replacing my gas range with an electric range. I found this company on Yelp and it had a lot of good reviews which is why I went with them. The whole process started back in Jan 2021 when I spoke with the owner Dinh. Appointment was set for 4/7/21 and I didn't get any confirmation the day before so I sent him a text confirming for the next day. He said he'll be there with a few of his employees in the morning to show them what needs to be done. The day of he says one of his guys isn't able to come so he needs to reschedule it to 4/8 and then also tells me he's not going to be there because he's going to be in SoCal. 2 of his guys show up and seems like they don't know what to do, so I basically had to tell them. They started the work on the Tesla wall charger and they assumed they were installing an outlet and not a Tesla Wall Connector (again no instructions were given to them). Dinh didn't even ask me what type of EV charger and just assumed it was an outlet. After the guys finished at the house, one of guys used the hose to spray down his car and left paint all over the handle of the hose. Then they asked for the payment. Dinh never told me that payment was due after they were done because the contract also included permits so the entire scope of the work wasn't complete. He said he forgot to tell me that 70% is due. At this point he was telling me to just pay and I told him I'll pay when I have the permits. After a lot of back and forth he said I could pay after the permits are done. So time passes and still no updates. I texted him on 5/10 and he tells me there's a min 2 week for the city to look at the application. It's 6/10 and our microwave started tripping. I messaged Dinh and he said he would come and take a look. 7/13 he comes and on his way over he texts me to prepare him a check for the 70% of the service that we ALREADY agreed I would pay when the permits were done which they still were NOT. When he arrives he sees that one of the breakers was installed incorrectly which was causing the microwave to trip. So he replaces it and then continues to pressure me to pay him. I started getting really mad because he was going back on his word about being ok with paying after the permits. Then went on to tell me that a lot of his other customers pay in full and that his company makes a lot so my payment isn't going to impact his business, but why was he being so pushy about it when his entire work wasn't even done? He finally said ok AGAIN that he would let me pay after the permits. On 8/20 he said he finally got a hold of someone from the city and that they told him his business name and address didn't match the system... he said he normally does work Alameda county and the city is so easy and was complaining about Santa Clara county.. maybe you shouldn't do business in SC county then? You should be more professional about that if you plan to do business outside of Alameda County.. just saying..

Finally they schedule the city inspector to come on 9/21 from 8-5pm. The inspector comes for maybe 5-10 minutes, signs the permits then leaves. I gave the payment to Tom (the other owner) and he says he'll email me a copy of the permit. When I get the permit only 2 of the 3 items were listed on there.. another mistake.. so I message Tom and he's not even aware the 3rd item was suppose to be included.. so here we are again waiting for them to schedule another appointment for the city inspector to come out. 9/21 the inspector shows up to inspect the 50 amp line installed from my garage to the back of the oven in the house and he asks how's he suppose to inspect it if the walls are already patched up? He says the walls need to be re-opened and there needs to be fire caulk along the line.. Unbelievable right? Shouldn't the company know to keep the walls open for the inspector? So now the inspector has to come back a 3rd time after they open up the walls and add the fire caulk which they didn't even do in the first place... fire hazard right?

So now they schedule another one of their employees to come open up the walls again and add the fire caulk on 10/28. Inspector comes 11/1 and finally approves the work. 8 months later.. I would expect that a verified license electrician would know the bare minimum processes like submitting permits, inspector requirements, not to patch up the wall the inspector is going to inspect.. granted after all of this they gave me a discount for ALL the inconveniences, however that doesn't solve the dreadful experience I had. If Dinh was professional, communicated better and didn't DEMAND the payment when the entire scope of the work wasn't done, I MAYBE would've had a different experience. It makes you question the honesty of the stars/ratings they actually have.

Will L.

Dinh is very responsive and is a very empathetic guy when it comes to his customers. He's provided suggestions/guidance for me for two projects I've had - considering our house is a bit on the older side, we really appreciate having a professional provide some guidance/tips on what can be done. We've had two projects (one done, one near completion).

- We had electrical extended to our backyard back in late 2020 / early 2021
- We are currently underway getting our main panel re-done and updated from an old school fuse box while adding an EV charging port

Every time work is done, the team is always kind, helpful, and do efficient and clean work. Can't really ask for more than that. Overall, I definitely recommend TD West Electric for any future electrical projects - they're a very dependable team and know their stuff!

Jay K.

We had several outlets in our kitchen which had stopped working some time ago. We had an electrician in to look at them several years ago and were told that it was very complicated and could not be fixed. I figured I would try again with TD West. There was a small snafu with scheduling, but Sal did arrive within my window and was very quickly able to identify the problem and fix it. TD is now my go-to Electrician!

Smita B.

Dihn is so helpful and kind. He was extremely responsive and helped me through a power outage. Would highly recommend TD West Electric!

Anthony V.

This review is overdue. A few months ago, I wanted to get some electrical work done in my home. After talking with more than a dozen electricians for estimates and thoughts on the work I wanted done, I decided to go with TD West. I worked with Dinh and he let me know his team could do everything I needed (other electricians said installing one of the light switches I wanted was going to be too hard to access, to run wiring). In the end, all the work was completed on time and within budget. I installed outdoor lighting, outlets (inside and outside), a fan, recessed lighting, ground wiring, and multiple switches.

Most electricians will probably end up doing the same good quality work but what set TD West apart was their really competitive price, attention to detail and communication with the installation, and most importantly, working with Dinh. He was easily accessible by text or phone, easy to talk to, and patient when it came to answering my questions.

I think the best compliment you can give to a business is by being a repeat customer and with that being said, I won't hesitate to work with Dinh and TD West on my next electrical project.

Toan Q.

I have had TD West Electric replace my sub panel, install a grounding rod as well as an EV charger. Each time the work has exceeded my expectations. I have referred them to friends and family for various electrical jobs and have heard nothing but positive reviews. Definitely a company that has the customers best interest in mind.

Anne M.

This company is exceptional. Used their services for the first time today. The company came highly recommended from friends. Dinh (Owner) exceptional communicator. Does not leave you hanging like other companies. The electrician Sal was prompt, professional, respectful, explained things clearly, delightful to chat with. I have very high standards. I expect companies to treat me as I would treat them. TD West exceeded expectations. You will be happy if you select them. Fees reasonable.

Angela S.

TD West Electric did a great job for me. I needed two kitchen lights fixed and a ceiling fan put in the bedroom. The kitchen lights needed new bulbs and possibly new ballasts after 3 years and always in disrepair, Dinh suggested getting LED light fixtures and I did find the same fixture design for the kitchen. The fan was installed in the bedroom with a remote control and works perfectly.

Thank you TD Electric

Anton C.

They did the work quickly, cleaned up well and were very responsive to our changes. All in all, we liked the estimate process, their work and the results. The price was clearly explained and we felt it was decent (nothing good is cheap in Bay Area)

David K.

My vent isn't working, they gave me good suggestions that I was able to fix myself, while I didn't get chance to hire them I appreciate their honest opinion