Speedy Electric and A/C

June C.

Because of my poor Yelp review, I received a call this morning from Jenny, the admin who said that her managers were upset about my poor review. Well, if you did your jobs right, then there wouldn't be a poor review! Then she gave me an argument!!! She then asked ""Well, what do you want me to do about it?"" I said get a technician out today! I am a VIP customer!! She even made me cry!! Arguing with customers & making them cry is not cool! 2 hours later, she called back & said her manager's ""solution"" was to refund my VIP money & call it quits. Wow, what a slipshod company!!! So, it seems to me that their techs are a skeleton crew; or maybe just way overworked; & from the looks of things, maybe the company is just wanting to get out of this business. If so, they are doing a great job of putting themselves out of business. It's too bad because there are a some techs on their staff who are amazing. Mark is one of the best in the business. Before last fall, I was & my parents were extremely happy customers. This used to be one of the best a/c companies out there. Certainly their troubles aren't with their techs as much as it is with them forgetting that their paychecks come from good customers like me & my family. Good customer service is everything. My family & I have literally spent thousands of $$$$ with them & that clearly means nothing to them. Even last summer, we paid $3,000 for a new coil. But I guess that means nothing as well.

Below are what my experiences have been since last October:

2 technicians in 1 day & my house is still at 80 degrees. It is totally unacceptable for a repair person to leave your home & not ensure that everything is fixed & working right. The technician did not have his thermometer on him to check the temperature of the air coming out of the vents, but it doesn't take a certified technician to say, ""this is still lukewarm air, that means the a/c is not fixed."" I am sitting in my house crying & upset because they can't seem to get someone to actually fix my a/c!!! Last year, they sent an amazing tech out who not only walked me through everything, but he checked every single thing & did not leave my house until the air was ice cold & everything was working properly. The 2 they sent yesterday didn't even take the cover off the coil to physically check it. They just relied on readings to say ""it ain't frozen up"". Really? How about double check on that, especially when it's still not fixed?

Oh, and the ""on call line"" is a joke. If you call after hours, you might, if you are lucky, get a call back that evening, but don't count on it. Most likely it will be the next day. I really don't blame the admins on this. This is a management problem (or owner). Yesterday, I called during business hours, but was put in my place because she had so many calls. I then called back because the a/c had gotten worse & wanted to know if they had scheduled a technician. I was put on such a long hold, I hung up & called back only to find they had turned off their phones. Finally about an hour later, someone called back (she was nice) & made sure I was on the schedule. I understand that maybe the first person I talked with was overwhelmed, but maybe if they actually fixed the a/c's the first time, they wouldn't have overwhelmed admins.

Chb D.

They were on time, they answered when called. The whole thing was a smooth process. Plus our plumbing was fixed!

Michael B.

When my wife and I decided to remodel the kitchen we needed to get a new 240 volt line installed. We called Speedy Electric and The Technician Ryan and Seth did a Great job.

Darwin W.

My tech was timely, efficient, professional, and caring. He diagnosed the issue, went to parts store and purchased part, and installed it in less than 10 minutes. Great and superior customer service. I am a raving fan!

Linda P.

I do not like writing reviews and this has been sent to me several times to write a review. Please stop.

Sheila W.

I totally recommend this company, I have had to cancel so many times and yet they stay understanding even if its been the last minute. Thanks Speedy Electric

Onotse A.

Professional, knowledgeable and courteous technicians. Great customer service. Prices are reasonable. I have used them in the past 4 years with no regrets. I joined my then Home warranty company because of them only to find out they were no longer associated with them. I dropped my home warranty when I found this out. Cause the companies they sent could not compare to Speedy.

Gail T.

They had to come out 3 times, each time was a different tech. The third tech finally got my ac working better. It's not a 100% but the ac unit is old and Speedy can only do do much. Anyway, it's working and I would recommend them.

Dev P.

Great service provided by skilled electrician who are proud of their quality work

Bret F.

This company had installed the AC for the previous owners. They provided less than 1/3 of the return ducting needed for a 5ton unit. Our AC is gasping for air. Donnie continues to play a shell game, refusing to warrantee their awful installation. The next phone call I place will be to my attorney.