Silva Contractors

Dennis M.

Horrible customer service.
This company was assigned to me by my home warranty company to replace my AC unit and coil as an emergency. I contacted Luis to schedule an appointment. When he was scheduled to arrive he called me asking to reschedule due to the heat. I understood so we rescheduled.
He then contacted me again asking if I have a ladder he can use, or he would have to reschedule again. I said sure, not thinking of the liability risk my wife mentioned after the fact.
He complained the entire time in my attic about the heat, and how difficult it was to maneuver around the ducts in the attic. It was one complaint after another.
I offered him a cold bottle of water and was very polite with him to the point we were conversing about his family and mother in Peru.
Anyway, he quoted me $6,500 to replace my ac unit and coil which means I have to come out of pocket because he said I have to do a lot of additional unnecessary work. I had no choice but to accept since it was an emergency and going through my home warranty.
He stated the work would be completed by Thursday (4 days later) which was reasonable.
I called him on Wednesday and he laughed at me saying ""No way, I have a full schedule "".
When I mentioned he was providing me bad customer service, he said he was going to transfer me, then contacted my home warranty and told them he didn't feel safe in my home. I was shocked and embarrassed.
I checked 2 other hvac companies and they both quoted me $8,000 with no additional work required, but now the home warranty will only reimburse me $6,500 because of Luis' incompetence.
Do yourself a favor and stay away from this company. I went with Stewart Heating and air. They're awesome. They even let me borrow a couple portable ac units so my family can be comfortable until the complete the job in 2 days.

Olga R.

Absolutely recommend this business, Luis Silva is very pleasant gentleman to make business with.

I met him through my home warranty insurance, and although I was very upset with the other company , he was able to change my mind about the whole situation.

Luis was on time, answer all my questions Pryor to arrival, respectful of the property, knowledgeable of his work.

Luis came to check our AC unit , and was able to fix it, he wasn't greedy like other companies I dealt with in the past.

I be would definitely make business with him again, even if I don't use the home warranty. If you ever have any AC issues give him a call you won't regret it.

Greg S.

My AC unit was fighting with me pulling such moves as ice on the freon pipe to the plenum being dislodged from the evaporator. Luis is super responsive and worked with me (I can do small things like replace the capacitor) but with more detailed stuff I just end up creating more work for people like Luis.

He methodically diagnosed the system and it is now blowing cold air in the middle of a heat wave.

Thank you for the solid service.

Michelle F.

My AC went out on a very hot day. I'm pregnant so you can imagine how miserable I was. Contacted Silva and he came out the same day within hours and fixed the problem on a Sunday. Best service ever. I recommend them 100%.

Kevin C.

Just moved into a new home recently and had Old Republic Home Warranty. Old Republic sent me Luis Silva from Silva Contractors..

My initial issue was my A/C unit was not cold or blowing enough air out of the vents. Luis proceeds to add freon to the unit and called it complete. The next day, my unit would turn off and on.. off and on.. or what they called short-cycling. I requested if he would do anything else such as check for leaks (since it was low on freon before) but he refused.

I hired another company to diagnosis the issue and they immediately noticed something they have never seen before.. my unit was rated to handle 120 - 450 PSI. Luis put over 600 PSI and overloaded the unit. Now freon has to be taken out before the initial issue can be resolved.

I kindly gave Luis a call about the issue and he said ""call my home warranty company and find somebody else."" Not even an apology after damaging my unit! I would not consider him a professional contractor by any means. If you use him, beware of mickey mouse jobs from this guy.

Sam S.

Luis is a highly skilled contractor who have a variety of talents to work on my broken appliances and other issues. He also communicated about the issues very clear and it has shown his indepth expertise of understanding the damages. Most importantly, his advice was wisdom where he cares about how it would impact me and my family. I have hired countless contractors and Luis is a very niche one! Five stars!

Viet T.

My dish washer wouldn't turn on one morning and so I called my home insurance company, who sent out Bull Dog appliances. Long story short, that company was not able to fix the dishwasher and stopped answering all of my phone calls. I called the insurance company who was not able to reach the owner as well. Luckily, they then sent Luis who was able to diagnose the problem and fix my dishwasher in less than an hour. The previous guy damaged one of the hinges, causing the door to make a loud noise when opening/closing. Luis diagnosed the problem here too and was able to fix it. Hopefully nothing else breaks down, but if it does..I'll be calling Luis. He was super friendly and seemed very honest.

Alice T.

Luis did a fabulous job when our AC stopped running! He came the next morning after I gave the company a call and fixed the furnace in less than half an hour. He was very friendly and definitely knows what he is doing!

Scott M.

Luis was sent by my home insurance company to fix my dead furnace. The furnace had problems in the past and was supposedly repaired on two other occasions by another contractor who blamed the wind on its ongoing issues.

Luis diagnosed a complicated cascade of problems, hopefully solving the issues for good. He was very polite, prompt, drove to a far off hardware store for a same-day repair, and worked for four straight hours to ensure perfection.

Time will tell if the repair takes, but for now I'm very impressed! I highly recommend Mr. Silva.

Scott D.

Luis and his team went far beyond what we had seen from other contractors regarding our large commercial freezer. Several contractors had come and not fully addressed the issue. Luis put in a ton of extra time and subsequently brought his team back out in order to expedite the repair process. I will be referring Luis to all friends, family and clients going forward!