★★★★★
I hired Service City to install an exterior wall sconce beside my front door. I had them remove the two old sconces. The company sent Marc McCloure out along with his trusty sidekick DJ.
Both of them were very courteous, well groomed, clean cut, efficient, well spoken and prompt. Marc gave me an extra 10-15 minutes to wrap up my business before they got here. They did a great job. I office out of my home so I am here all day, but I did get a cancellation from the company the day before which really would have been a very big deal had I come home to meet them based on the 4 hour window which I know is standard. Because I was at home anyway, not a problem, and they did offer to come late. I suspect they noted I was home office. You definitely will pay for the quality, it's not an inexpensive company to work with, but it's reassuring to know you won't have someone you would much rather not have on your property doing your electric contracting. I will hire them again to install my second lamp and rework my panel.
P.S. To those Yelp reviewers fussing about trip fee? Well get over it. What fool would run a business sending employees with trucks and vans loaded with supplies only to show up and then have the homeowner decide ""nevermind"" wasting that valuable time which you can't recoup. Time and fuel is money folks!. They have some skin in the game and you'd want that too if it was your business. That being said I hope they waive my trip fee on my their next visit :)
★★★★★
Stephen from Service City came out to replace our old security flood light with a state of the art LED fixture. It was quick to see that Stephen is a very knowledgeable and professional technician. Stephen also gave us pointers on updating our circuit panel and kitchen lighting. I will use Service City again for our electrical issues.
★★★★★
Knowledgeable, thoroughly professional and cordial. Couldn't be happier and would highly recommend them. If you want it done right, they'll get it accomplished to your satisfaction.
★☆☆☆☆
I told them I had a single duplex electric plug that wasn't working and needed it fixed/replaced. They send out 2 technicians to do such a simple job. Found another ground fault duplex plug had tripped shutting the other one off. Recommended replacing both duplex plugs for $260. I told them I thought that was too much for such a simple job considering I had their ""Family Plan"" which gives me free trip call fee. The tech said well how much do you want to pay. I told him I wasn't dealing for a used car and that I didn't appreciate the bate and switch pricing technique. The first time I used them about 6 months ago I thought they were somewhat over priced, but the ""gave me a discount"" for signing up for the ""Family Plan"" for $125 for a year. I think they are a bunch of gypsters and would never recommend or use them again.
★☆☆☆☆
Casey Hargis with Service City Electric just took my 80 year old mother for 'a ride' with his service visit and up-selling, and final bill. I arrived on scene to find out a simple bathroom heater installation became a $538 monster bill (he was even drawing up plans for a complete electrical overhaul on the house that would end up costing her over $300 monthly). I can't abide having innocent elderly ladies being taken advantage of. He immediately understood I wasn't 'buying what he was up-selling' and left without providing me a look at his invoice of radical charges. He even charged $91.00 to install a simple battery powered smoke alarm! Mind you this wasn't connected to house power... a battery powered alarm from Home Depot! Shame on you Casey. Shame.
★★★★★
Very prompt and professional. As a Realtor in the area I am in need of reliable contractors for repairs and estimates. Everett went out of his way to meet with me despite having a very busy schedule in the time frame I needed. The estimate I received was well priced and explained thoroughly. excellent customer service and they always answer the phone.
★★★★☆
We called Service City to repair some wires that were accidentally cut because they were not done up to code initially. George arrived quickly, explained the process and completed the job on time and in a very professional manner. Will call Service city again in Frisco! Thanks George!
Beth
★★★★★
Our smoke detector about 20 feet up started going off in the middle of the night. We called Service City Electric and they sent out Casey Hargis. Casey did a great job. He told me my options to replace the smoke alarm, found a tall ladder, and made a trip to find the replacement brand I wanted. I am very happy with the service, and will call Service City again. It cost a lot more to replace the whole alarm, but was worth it with a 10 year battery so I should not have to deal with it again for a long time. He also caught a lizard (yuck!) for my son. My son is delighted too.
★☆☆☆☆
Had them come look at our Churches electric project need. They charged us for a service call $69 which I thought was wrong in light of the potential $ to made on the project. Took the information and said they would get back to us within a week. Never heard from them again despite multiple calls and promises. Wasted 2 weeks with unmet promise. If it's a small issue then perhaps fine but if you need something done on a large scale go somewhere else. Customer service doesn't exist. At least tell the truth.
★★★★★
We recently used Service City Electric for the first time. On time - Danny was professional, he analyzed what needed to be done & gave us a quote. Very reasonable, very alert to protecting flooring and furniture. Knowledgeable and we are so pleased with him and this company.. We will use them again and highly recommend for your electrical needs!!! John & Beth Lowney, Frisco
