Service Champions - Pleasanton

DJ K.

Our heater would suddenly not come on, of course it happened late on a very cold night to boot! So, the next day I called Service Champions, and they came out the next day. It turned out to be an easy (almost embarassing) fix - something had caused the breaker to flip, while we were on vacation somehow - have no idea why, and I didn't think of checking that.

It was a $39 charge instead of $89 for the visit and troubleshooting since I'm a ""silver"" member, meaning that I pay ~$200/yr for maintenance contract, but I guess it's their standard policy to charge for a special call.

Best thing was that Jasmin C. showed up on time, was professional, super nice and personable, and she troubleshot the problem quickly. Since it was quick, immediately started the overdue safety inspection, which optimized the time/visits for both us and Service Champions. Thanks Jasmin!

Nidhi B.

I have been using them for over a decade, and they have been prompt for immediate services, and reliable for scheduled maintenance.
Today I want to provide special thanks to the technician Gina Revelle for being patient and spending extra time - in addition to the service time, explaining the system settings in detail, and answering all the questions, that I had not been able to figure out for a long time.

Yi Z.

Good service, responsive people and got things fixed 3 days after inspection. Would use again.

Adoria W.

l appreciate the service given to me by Drew and Noah on the installation of my new heat and air service. Both were timely, courteous and ambitious in the job performance. Overall my experience with all was very good. Thank you.

JoAnn H.

I needed my furnace inspected as it had not been done for about 10 years. I called service champions, I was greeted in the very friendly voice, told them what I needed and a service call was scheduled. I was sent notification and confirmation of my appointment, they followed up with a reminder the day before about my appointment and the morning of my appointment they contacted me to let me know the technician was on his way. Zach arrived on time, he was extremely courteous, efficient, knowledgeable and he explained everything in a way that I could understand as he showed me where the problems were with my heating system. Service Champions will be the only company I use in the future.

Helen K.

We had replaced our thermostat ourselves and could not get the furnace running and called Service Champions and got someone to come over in one day. So right away we were happy with Service Champions. Dave U. came today and got our furnace running and told us that the thermostat we purchased was defective. And then scheduled a technician to come early next week and install the new one we will buy. He was really great and explained lots to us. We had an excellent service call today, and Dave U. was so good.

Tyler H.

I was charged $600+ to replace a $30 dollar part that took 10 minutes to change and then not given a receipt. User beware!!!

Mary P.

I have used this company for over a decade. Very reliable and professional. Very honest and trust worthy. Gina is especially nice and knowledgeable. Always on time and always explains repairs thoroughly when needed.
I highly recommend!
Mary

Frank S.

I had a great experience with Service Champions tech Sean Hynes. He was prompt, polite and super knowledgeable.
Everything you want when you have service in your home. Highly recommended.
- Frank Silva

Denise T.

Overall, our experience with Service Champions re/replacing a furnace, five ducts and a water heater was good, especially Nathan's dedication in installing a new water heater, a platform for it and straps, and plumbing so that it would be approved by the county building inspector (it did). The reason this review is not five stars is because of the poor communication by the schedulers on the water department side of the company. A lot of unnecessary back and forth, delays and miscommunication. We were lucky & grateful that Nathan came out to do the work, as he was the original tech who had assessed what needed to be done. We got someone else for the appointment, but Nathan had a previous appointment canceled & was able to do the bulk of the water heater work. His patience with our frustration in dealing with the schedulers was greatly appreciated.