Sentry

Greg F.

I had new cooling and heating system installed in 2021. They was an unexpected problem which they serviced quickly. They were prompt, professional and personal. I would highly recommend them.

Woody N.

I had trouble attempting to repair a leak in a toilet. One problem led to another, so after several unsuccessful attempts I finally called for a plumber. Since Sentry has services my A/C and heating, and they have a plumbing unit, I called Sentry.

A plumber came to my home, examined the situation, and he gave me a price to fix the problem. Though pricey, I agreed.

After about 90 minutes the plumber told me ""bad news."" Since the time was after 5:00pm the plumber said his supply stores are closed. Then, if he comes back the next day there would be an addition service charges plus parts. I said, ""no."" The plumber sent me a picture of a gasket and its dimensions. That's all he did.

The next morning I called the Sentry office reporting to them that I am dissatisfied with their service because my toilet problem was not repaired by the Sentry plumber. The person with whom I talked with argued with me saying that they do not warrant equipment provided by the customer. This was a diversion and did not address my problem - the problem I asked Sentry to fix.

This situation now ends my multi-year relationship with Sentry.

Caveat Emptor.

Jim M.

We have used Sentry service for years. They have always been prompt and professional. I trust them for our heating & A/C needs.

Troy V.

I had Sentury upgrade electrical power supply and add a new sub panel. They worked all day and into night to minimize downtime. Team was very good to work with and would definitely recommend them.

Patrick B.

Choose this company if you want a dishonest crew/company. They destroyed sprinkler lines and didn't tell us about it until we tried to use the sprinkler. The owner was also verbally abusive when we called to tell him about the mistakes his company made. KEEP SCROLLING TO THE MORE HONEST COMPANIES.

Gary C.

They arrived on time and completed the work in a reasonable time.
Had concerns on the repair the next day and they arrived to make sure the repairs were done properly.
And all was great.
I use them for all my a/c needs period.

Rick D.

Very professional and courteous.
I will recommend to anyone needing HVAC or plumbing.

Julia A.

The technician who came to tune up our AC units for the upcoming season was very professional and did a great job. He pointed out issues that needed to be addressed, and the pricing for them. We did not do everything that was suggested, but we did have him come back and acid wash the outside units to have better air flow. Since we have American Home Shield warranty, we called them to come and fix the freon leak that the technician found. We have been pleased with the seasonal tune-ups from Sentry.

Robert H.

Give this company two thumbs down!!!! Called them out for a clogged drain line, was told repeatedly that they could not find the problem--then they decided it was the coil and we needed a new AC. They replaced the AC and we still had the same issue as when we originally called them out--clogged drain line. Do not think we truly needed a new AC. Owner was rude. Customer service was poor.

Preston J.

Worst customer experience ever and the rudest company I have ever dealt with and I own various properties and have had all type of work done on them. And I believe they will overcharge you in a heartbeat. If you need any work done on your honest I would recommend you stay as far away from this company as possible. Then when I wanted to get a second opinion on the work Sentry had a representative call me to say I owed them money and she had the recorded conversation to prove it but she couldn't play the audio so that may be a lie. She was very rude and then hung up right in my face. I left a complaint on their fb page but off course they did not contact me back. I told this to one of my co-workers and he told me he had personal knowledge that the company Sentry was RACIST from a previous he dealing he had with him.

I do not support a company I feel is very rude and I pray in 2018 that a company like this is not still RACIST!!!

I will keep you updated when hopefully they finally contact me back.