Sentry

Gary C.

They arrived on time and completed the work in a reasonable time.
Had concerns on the repair the next day and they arrived to make sure the repairs were done properly.
And all was great.
I use them for all my a/c needs period.

Rick D.

Very professional and courteous.
I will recommend to anyone needing HVAC or plumbing.

Julia A.

The technician who came to tune up our AC units for the upcoming season was very professional and did a great job. He pointed out issues that needed to be addressed, and the pricing for them. We did not do everything that was suggested, but we did have him come back and acid wash the outside units to have better air flow. Since we have American Home Shield warranty, we called them to come and fix the freon leak that the technician found. We have been pleased with the seasonal tune-ups from Sentry.

Robert H.

Give this company two thumbs down!!!! Called them out for a clogged drain line, was told repeatedly that they could not find the problem--then they decided it was the coil and we needed a new AC. They replaced the AC and we still had the same issue as when we originally called them out--clogged drain line. Do not think we truly needed a new AC. Owner was rude. Customer service was poor.

Preston J.

Worst customer experience ever and the rudest company I have ever dealt with and I own various properties and have had all type of work done on them. And I believe they will overcharge you in a heartbeat. If you need any work done on your honest I would recommend you stay as far away from this company as possible. Then when I wanted to get a second opinion on the work Sentry had a representative call me to say I owed them money and she had the recorded conversation to prove it but she couldn't play the audio so that may be a lie. She was very rude and then hung up right in my face. I left a complaint on their fb page but off course they did not contact me back. I told this to one of my co-workers and he told me he had personal knowledge that the company Sentry was RACIST from a previous he dealing he had with him.

I do not support a company I feel is very rude and I pray in 2018 that a company like this is not still RACIST!!!

I will keep you updated when hopefully they finally contact me back.

Tim P.

Sentry is not a company you want to do business with. I got an AC and Furnace replaced by them and during the course of replacing the furnace in my attic they caused a water drain line to leak down into my son's bedroom. He was gone to college and it created mold and mildew in the corner of the bedroom. I climbed into the attic myself and saw where they caused the damage. They sent someone out to check it. Of course it was probably one of the guys who caused the damage and they said it wasn't their fault. Imagine that. They should have sent a manager out to check behind their employees. So, I finally decided to let that go. Nobody's perfect, right? Fast forward a year later, and it is time for one of my prepaid inspections of my unit. They come out inspect it and everything is fine. One day later, the air conditioner that is now 2 years old, and cost me $8,000 has now stopped working. They come back out and said because I have a warranty it is only going to cost me $175 to repair a part on the unit. That was the final straw for me. I told them to leave. I called another company that came out and only charged $60 to repair the part for me without a warranty. If you like paying top of the line money for subpar service then, by all means use this company.

Rebecca M.

Overcharged big time! They charged $240 for the installation of a $40 part which required very little skill to install. Basically, it was four plugs. Anyone else would have charged $100 total for this. Felt very taken advantage of and let them know. There response was ""that's fine"". Would seek anywhere else besides Sentry.

Bill W.

I was under a semi annual maintenance agreement for a Generac whole house generator. It was never working before the inspections. Replace multiple batteries. Said could not find a oil sensor switch. Burned up 3 starters in Jan 2013 and could not get it started, yet I paid for the service call. Told me I needed a new generator at $20grand. Called another service company, they put the right starter on in 45 minutes, had to replace bad ground strap, cleaned terminals. Works smooth as glass! Perhaps they are better at HVAC work.

Kyle C.

So they never showed up...(despite saying I was the first appointment in the time frame...and then the next appointment...and then the next appointment). When I finally heard from someone, it was 9:45 PM saying he wouldn't make it today (duh!),and they were confused why I was angry. How about being honest earlier in the day when I made and checked in on the appointment??? You see how you feel when you have a shower pouring hot water, and the worst customer service Ithat have experienced in the home improvement/repair industry. Very angry and very disappointed.

However, called Roto-Rooter the next day and they were friendly, helpful, affordable, and ON-TIME. I will be leaving a positive review for them.

Jim S.

My wife called them on a Sunday to come out and fix our HVAC system. I was out of the country at the time and had no way taking care of the situation. The technician came to the house and after about about 20 min and $159 diagnostic fee told her it was the capacitor on the outside compressor. This capacitor he told her was a very special capacitor so he charged her an additional $360 to replace it. He showed her this in a ""price book"". Actually it was a very common capacitor which retails for about $40 plus tax. So in about one hour he had charged $520 to replace a $40 capacitor. I understand that they need to make a profit but these people are con-artist. They use this price book to divert any priceing arguements.

DO NOT USE THEM!!!!!!!!