Secure Tech Automation

Bobbie T.

Secure Tech Automation really deserves more than the 5-stars offered. John Kim who worked with me to select the correct equipment for my home. He worked also with me regarding the cost. Fidel and another gentleman was present to complete the installation. They showed up on time. They did not dawdle at all. They were work-oriented. Fidel was a saint when it came to patience when challenged with many questions. He was very careful where the cameras were installed and was not sloppy when it came to drilling into the structure of the house and installation of the camera equipment. I was very specific with how cables were to be installed in the attic and he did not complain one bit and it was a hot day! I've needed to contact technical support and talked with Tony several times. Tony is knowledgeable and patient. I hope that Secure Tech Automation realizes the excellence in customer service and knowledge they have with Fidel and Tony. They are overall the best people whom I've ever worked with both professionally and on a personal basis. I highly recommend Secure Tech Automation.

Abraham A.

This is the worst company you can do business with. John Kim offered free installation did a bad job installing the cameras on our tow trucks. Cameras fail next day of installation a year later still waiting for a phone call from them to come and fix them. Secure Tech automation doesn't stand behind their products. They never return our phone calls to fix camera issues. Save your self from headaches don't buy from these crooks. Obviously they don't want to fix their crappy cameras.


11/28/2017 at 11:47

After a year of trying to contact John through text, email and even driving from Santa Ana to Santa Fe Springs was a failure.
After I put this yelp review he actually emailed me. I guess the yelp review hurted him more then the texts and email I sent him.
After I submitted the yelp review he decided to send me an email (picture attached).
I decided to drive to Santa Fe Springs to see if I can get a hold of John. I Wanted to drop of a memory card to show him that the cameras are not working properly. I also needed some footage from the camera. I wanted to see if he could retrieve it. To my surprise he wasn't there. I left the memory card with a lady that came out. He did check the memory card and send me a text saying that some cameras were only recording half of the screen and some weren't even working. Once again I asked him about the warrantee and he did not respond. He also send me an email saying that why I didn't contact him earlier about this problem. And that's a lie because I have proof of all the times I've been trying to contact him. He sends another email (Picture attached) telling me that he will mail me the memory card and once I receive it to fix the yelp review. Why would I fix the yelp review when all I've been wanting for a year is for him to fix the cameras. The last email he sent he said I'm bribing him. I have no idea what he's talking about. I told him once he fixes my cameras I can fix the review. I will not take away my review I will just update the review saying he fixed the problem. How is that bribing???? The part I don't understand is how does the warrantee get voided?????
Kim how does this yelp review even bother you have you seen the rest of your reviews?????
I'm not the only person with this issue. Very sad that you can't fix the cameras the Good way.

R. T.

I have used this company in the past. And each time I was VERY pleased with the service. The prices are reasonable and John and technician Fidel helped me with my issues of camera. They are very professional. And they standby their work. I highly recommend this company!!

Liz P.

Such a long overdue review. I have researched for months for a company to install security cameras at my business. I came across Secure Tech and decided to contact them based on their Yelp reviews. John did not waste anytime and returned my call right away. I explained to him what was required for my business, he provided a quote that same day. He even gave me a Yelp discount! Installation was done professionally, all the lines are not visible as he promised. Once completed, they set up a remote access through an app and I am able to access the cameras anytime. We experienced a couple issues since installed but they were able to provide assistance at all times. Tony, their support tech is very patient at troubleshooting. Overall, I'm very pleased with everything and I highly recommend this company!

J P.

chad was very polite professional; and excellent and the rest of tech was great. They did a great job

Kobby C.

Long story short:

The initial review would have been 5 stars and there is still a chance for redemption once the work is fully completed. We already paid for the services and cameras in full.

Long story:
The Good- John gave us a good price for 7 HD cameras. Two of the camera placements were not ideal and I missed the final PDF of the locations. His installers, Erick and Chad, offered better ideas for camera placements and this was finally finished about 1 month later. Fidel, the lead technician, was also very helpful is remedying the camera issues that came up.

The Bad- The camera angles did not capture our baby and toddler's cribs and took a few visits from Fidel to fix this. He was able to correct the other techs mistakes including patching large holes and we wish he had been sent out in the first place. There are quite a few things that were not to our liking. The least of which is the indoor camera quality at night time. One camera had excellent vision and the others were very fuzzy and dark. Now all the indoor cameras are dark. This problem has still not been addressed.


The Ugly- John was good as selling us the product but the service and communication has been less than satisfactory. He keeps reminding us that he gave us a great price ( $2300, not including tips we voluntarily gave to the installers). My wife and I don't think that the service should suffer because we got a 'great deal'. We just want the high definition cameras we paid for to actually work, especially at night time since they are security cameras.

Addendum:
John Kim is very impatient and accusatory once he has your money. Actually hung up on me during our correspondence.


Response to John K:
That is correct, sir, I verbally apologized that I missed the email attachment with the camera locations drawn out. And thank you for only charging us $100 dollars for relocating it.

I really wish you had sent Fidel out for the initial job. He offered better ideas for great camera placement so that we have a peace of mind leaving our little girls at home with a babysitter while we are at work.
He also did good work and did not leave gaping holes in our walls and unsightly wires outside our house.

I sent you screen shots with the deterioration in camera quality because of the bad wire connections from your previous technicians( some thing Fidel noted, not us).

We just want the job finished with the cameras working as we paid for. This is our house and I gain nothing by writing a bad review because we still have fuzzy night time vision on these cameras.

Diana M.

I had a very good experience with their service.
First, John came in to roughly quote me, he came across very knowledgeable and he inspired me trust, which I can't say the same for all the contractors I hire, having various projects. His price was low from the get go and didn't start up high to then ""give me a discount"" :)
Scheduling was delayed a little, but because I made a mistake on the details I gave John, but he was very patient and promptly got the right equipment and re-scheduled me.

The technicians that were here came prepared and didn't need anything from me, they knew exactly what they were doing. Eric, one of the technicians followed up with me about a week later to make sure everything was working right with my installation which absolutely impressed me, as follow ups make all the difference in making you feel they care.

I will definitively keep their contact for anything else up where their service is applicable. And I highly recommend their service. Pricing is the best in town, I was quoted by 2 other people that wanted an eye and a leg! Lol

Michael D.

Secure was very responsive. They came out and handled the installation of two TV's very quickly and professionally. We are very happy with the service and the end result. Their tech was very polite and very professional. I recommend using them for all your automation.

John K.

Very professional and knows what they are doing. They installed 4 HD cameras in my home and I'm completely satisfied with their work and love the quality of the cameras

Mary M.

We are so pleased with the exterior and interior Security Camera System at our home, that we purchased from Secure Tech Automation. It gives us peace of mind when we are away from the premises and can log into the system very easily and monitor any unusual activity. Very professional and neat technicians. Very helpful with log-in information and have always been available to answer questions even after the system was installed.