Schafer Electric Services

Jordan S.

I couldn't be happier with Ben and Schafer Electric. The power went out in only part of my house on Sunday morning so it's my problem, not PG&E's. Having very limited knowledge of electrical work, I called Ben for help. He came out right away and fixed the problem (bad wiring from the previous owner's remodel). On top of the great service, he has very reasonable rates. If I could give 6 stars I would.

Lara K.

If you want a POSITIVE experience, call Schafer Electric. They have the knowledge and POWER to get the job done. Adam came out on time- actually even a little early, checked our power and was nothing but professional. He and Tim worked at our house and did all the dealings with PG&E and the city. Ben came by to check on things, and Sarah was nothing but sweet and helpful. When the bill came, there was no SHOCK, it was exactly as they estimated. Great service, great communication, great company to do business with.

Lisa S.

I rarely write Yelp reviews, and have dealt with many electricians. Ben was just the BEST. He is as knowledgeable, smart, helpful and experienced as they get. And committed to getting things right. He diagnosed a very unusual problem with our lights shorting out, got PG&E on the phone to come look at it while he was here, ruled out other causes, and fixed it. All the while he was patient, polite, kind and a pleasure to deal with. I really feel like I will never call anyone else....Thanks Ben.

L. D.

Having read the previous reviews, both positive and negative, I feel compelled to offer our opinion. Like the most recent positive reviews, we have been working with Tim. When I call to request a service appointment, I specifically request Tim. He is always prompt, or early. Very personable, offers several efficient solutions , explaining cost factors, so we have options if we choose to pick a less costly solution to the project, or if we choose the a more sophisticated "" big picture"", and probably more expensive, alternative. The people who answer the phone have always been courteous and resourceful, getting back to us quickly to confirm when Tim will be able to get to our project.
He does leave a bit of debris, but I would prefer to do the clean up rather than pay electrician's hourly rate for that. I highly recommend you consider Schafer Electric.

Guadalupe V.

I live out of the city limits in Santa Rosa, so I have a well. On Saturday evening my water pump was not working so I looked up an electric company since the pump service advised me that it was an electrical problem...my water pumped had been replaced a month prior to this. On Sunday morning I found Schafer Electric on google. I called and spoke to Tim who said he be on his way if the rates where ok with me...Tim was in my property within 30 minutes. He found all kinds of issues do to a bad decision with some solar panels. Tim was able to leave my water pump working and save the weekend. I received an estimate for all the repairs and my work was completed within 4 days. I highly recommend Schafer Electric over any other company here in Sonoma County. I am very satified with their professional and prompt time in which they respoded and resolved my emergency.

Thank you Tim.

trishia d.

We called Schafer for our cafe construction project after parting ways with another electrician. Tim showed up promptly, and got right to work. Tim has always been on time, doesn't dally, and completes each step within the timeframe promised. He is thorough, friendly, and knowledgeable. We've met/spoken with many of the Schafer team in the last few weeks and each of them has been equally professional. Our inspector saw Tim's business card on the counter and just glanced at the rough electric, knowing (as did we) that it was all exactly as it should be. Opening a business is one crazy scramble and Tim made the electrical one of the easiest parts. Thanks!

Stacy J.

I am a caretaker for a 94 year old woman who suffers from dementia. I have been with her for nearly 35 years and in all those years i have made her many service appointments and dealt with many service techs. None have been as bad Schafer Electric. After the initial appointment i waited 2 weeks for someone to actually come and do the work, which never happened. After being put off for this long, i called and informed them i would be calling another tech and would no longer be needing them, which they seemed fine with over the phone. A few days later a bill for $356.00 arrived, stating it had been an 'emergency call' amongst other inaccurate details. As this elderly womans son is not fond of his mother being taken clear advantage of, he wrote the company a note and sent what he felt was 'fair' for the hour their technician spent doing nothing to help her. That was in Feb. and we have not heard one word from this company since. The check was long since cashed and there have been ZERO follow up invoices or calls. Now 6 months later they are calling me, her caretaker and threatening me with collections. They were aggressive and rude to me on the phone and refused to let me give them the proper numbers to the people actually responsible for her financial dealings, telling me ""too bad, you made the appointment, it's under your name, we're going after YOU"". I tried calling the office back and the gal who answered the phone hung up on me as soon as i told her what my call was regarding. The 94 year old gal is now scared she's, 'in trouble' and i......an employee.....is being threatened with collections. I'm honestly mind-boggled anyone would chose to handle a situation like this. To what point? Awful people who clearly don't care one iota about customer service.

Mickey B.

Ben Schafer and his company performed some work at my Dads house. The work was ok but the cost of the job was over priced for the amount of hours that the crew was there.

Bond S.

After cutting into my sheet rock to expose needed wires the dust was everywhere. A vacuum should have been used. The bill after one short day of work was 1600.00. Outrageous.

Jeffrey F.

We have used Schafer Electric for work at our home in West Sonoma County several times over the last few years for both big and small jobs. They are reliable, excellent trouble-shooters/diagnosticians, and do high-quality installations and repairs. Recently, Ben was at our place when I was not able to be home, and called me to let me know about a problem he saw at our property that was unrelated to the job he was doing. He definitely went ""above and beyond"" to help. I always recommend them to neighbors who need an electrician. They are number one on my list of best contractors to use.