Schafer Electric

Samantha W.

Sigh, Schafer Electric I really wanted to like you and review you based on your services but sadly I never even got that far. I suspect that they stay in business based on having been in Burbank forever, not for their customer service. My experience:

I called on 6/17 and spoke with Lisa and explained I had several jobs (replace a doorbell transformer, two outlets, a fixture and run some speaker wire) that I needed to be done. She said they were booking into July and I said that was fine because I wasn't in a rush. Lisa then asked me to email her the list so she could speak with Ken and find out the hours required and then call me back to get me on the books. Sounds great! Immediately after I got off the phone I sent her an email. On 6/19 I had not heard from her and so I sent her a follow up email.

The following Monday (6/22) I still had not heard from her and so I called the office to make sure she received my email. She wasn't in and the person working advised me to call back the next day and speak with Lisa otherwise there would be too many cooks in the kitchen. I agreed and called back on 6/23 and finally spoke with Lisa. She said she did receive my email and would speak to Ken and call me back the next day. I never received a phone call.

I understand people are busy but it shouldn't take 2+ weeks to get a phone call to schedule an appointment. Needless to say, I found someone else who while booked just like Schafer was able to return my phone calls and schedule me.

Should you hire them? Maybe, if they will call you back!

Steve C.

I have had them out to my home once, had to call multiple times, and the tech did a good job. Funny, they didn't bill me for the service until months later!

Called again for another appointment and spoke with someone, but they never called me back. Called again, no luck. If they don't want the business, then I'll go somewhere else.

So their administrative service is very poor, but their technical service is good (if you can get them or even respond!), hence two stars.

Trina W.

Call this company and left a detailed message of what I needed. No one called me back. Guess they don't need the business

Scott T.

These guys are great! I manage multiple properties and use Schafer for everything Electric!

Mac M.

I love these guys! I've had work done around my house in the past adding an outlet here and there and recently got a new loft space for our business. There were no overhead lights and we sorted out about a dozen different types of pendant lamps to decorate and light the space. Ken came out the same day we called to give us a bid and once we were all set with our lighting, Kyle came in shortly after and the job was done beautifully and quickly. I could not be happier and can't recommend these guys enough.

Charles L.

Best of the Best

I hooked up a hot tub in my backyard and asked if they could come over and make the final connections to the main for me. Ken was very nice and explained they would be more than happy to make the connections and give me any advice on my wiring. I scheduled an appointment, Greg came over and made the connections and even sawed and disconnected an old piece of unused conduit that had been left by a previous contractor on a different job. Greg was friendly, courteous, efficient and took the time to explain what he was doing and answered all my questions. Also the lady who schedules everyone is also very nice as well. I have used other electrician that are good but Schafer Electric Inc. is outstanding! Do yourself a favor and make this your go-to company for electric.

Karman M.

I saw the one lone review of Schafer Electric and decided to give it a try. I called up and Ken helped me figure out other alternatives to my garbage disposal tripping up and suggested I get a plumber for having him send out an electrician to check it out. It felt very honest. I'd go to them again if I need any electricians.

Roy O.

In my years as admin services for various companies, I have found vendors wildly uneven and sometimes impossible to deal with. Flakes. Fools. Flakey fools.
NOT SO SHAFER ELECTRIC! From the first friendly phone call, this company was on the ball and delivered, treating my mid-sized company with kid gloves all the way. Kyle is our selected tech from this company, and he is smart, smiles, deals with the problem, suggests solutions, works with due diligence and gets the job down without padding his time or presenting a bill way over estimate. He always makes an appearance when scheduled.
After years of bad electricians who are only second to locksmiths in bad performance, it is most gratifying to find a company like Shafer Electric to handle our rather esoteric needs. Call no one else.