SALT Plumbing Air & Electric

Steven W.

Should have paid attention to the negative reviews. $79 show up fee - fair. Then $760 to change some pool wiring. I had other quotes in the $300 range, which seems ok for a 2 hour job. When I told them it was too much they magically found something they didn't need to do to lower the price to $660. Hmmm... Still more than $330 an hour to run some wire! Must be nice to make that kind of money. Can't comment on work quality because I opted to find someone else to hire.

Cynthia C.

SALT sent a technician who installed a single plug and on/off switch (connected to another plug about 12 inches away). He was very nice and professional and did a good job. However, we were shocked when he finished (in about an hour) and said that the cost would be $689! We knew there was a $79 'show up' fee (fair) and that it would likely cost $200 or so......but how they justify over $500 for a fairly simple task is beyond me. We did go ahead because I had two other technicians already booked that afternoon who needed the electrical outlets to be in place. But...I will NEVER use this service again. I have talked with several electricians in our area who were similarly surprised by the fee.

Josh L.

I've used Salt twice and each time, I've been happy with their service. The last job was to rewire my AC condenser, because one of the legs was losing power. Daniel came out and quickly knew what was up. I let him know that I wanted to get another AC guy out before doing any work for a second opinion, so I did. AC guy tells me it's for sure an electrical issue, so the work will need to be done by an electrician. We got everything setup and Daniel and Cody were able to come out again and get the issue resolved. The work they did on the house looks great and I'm extremely thrilled with what they did.

I see there are a lot of reviews discussing the price of this service. While I understand concerns of pricing, my thoughts are - this type of work is not my expertise. When you're dealing with something that could burn your house down, you pay professionals. Professionals sometimes aren't cheap. This is part of the cost of home ownership. I know I can sleep at night and not worry about the electrical work in my house. They were thorough and very professional.

Side note: They came to my home while COVID-19 was happening. The extra precautions and care they took showed me how serious they were and how they respected my home. I thought this was great.

I would definitely recommend Salt to others.

Willa C.

Awful and scammy, took advantage of my lack of knowledge with electrical issues. The problem was entirely due to Austin Energy's install of a smart meter, but before the ""diagnostic"" was even complete, I was told I would need a full replacement of everything for almost 8k. BEWARE. High pressure sales tactics. Had a feeling a manager at the office was directing the electricians to pump me for more money. Don't fall for their Men of God routine, they're not honest in the slightest.

Sonny W.

A caution regarding an unscrupulous electrical company. I contracted with Salt Light & Electric to fix an issue with a circuit breaker that kept tripping. When the technician arrived, he offered to do a $589 diagnostic or he could do a $280 breaker replacement. He went hard for the expensive diagnostic stating that it would come with a free breaker if it was the problem. I opted to have the breaker changed, thinking that it was the problem. After an inspection revealed that the breaker wasn't faulty, I went ahead with the diagnostic. To my surprise at billing time, I was charged for both, even though the technician said the breaker wasn't faulty. Since I had to sign before ANY work was done, it NEVER occurred to me that I was being double charged. When I contacted the company, I was told that I had paid for the breaker because that is what I signed authorizing them to do. I discovered AFTER the fact that despite telling me there was nothing wrong with the breaker, it was replaced, consequently incurring the charge. Salt Light & Electric not only stood by that decision, but made it a point to say that I had signed to have the breaker replaced, even though their technician determined that it wasn't faulty. The end result is that the ""experts"" claim that I determined that a breaker was needed when, in fact, had I opted for the diagnostics, the very first thing they would have done is checked and/or changed the breaker.

Beware of these shady business practices. Even their customer service rep who called me for a follow up was dismissive, rude, and ONLY concerned that everything was ""by the book"", so if I wanted to be upset then so be it!

Steer clear of these folks! They are terrible! My next steps are BBB and social media.

Nikki H.

Absolutely horrible experience and would not recommend to anyone. If I could give zero stars, I would. Called this company to come out and look at a breaker that keeps tripping. After a gimmicky sales pitch for their ""club pricing"" and two hours of this guy looking at my breaker panel, I was charged almost $400 and nothing was fixed. The best he could tell me was to move my deep freezer to a different outlet. Absolutely worthless and a waste of time and money.

Lindsay S.

I just felt robbed. $79 service fee and then $1000 estimate to just diagnose my problems of a simple doorbell check, ceiling fan check, and taking a look at a tripped circuit. Holy smokes! I told them they needed to go after they told me it would be at least $1000. $79 for them to tell me I need to pay $1000. Robbery

Nic P.

James was excellent, polite, and knowledgeable! He was able to install two very heavy antique sconces and a whole home surge protector. He offered flexible appointments and valued my time. I would absolutely hire this company again!

Lindsay S.

I work for a property management company, so my experience with Salt is predominantly with the Commercial Department. I absolutely would recommend Salt to anyone I know. Justin and Julio are great! They are always friendly and knowledgeable. Salt may not be the cheapest, but the pricing is fair and I always feel comfortable knowing it will done correctly. 100% recommend.

Judy F.

Such professional service. Aaron and his co-workers Buddy and Dallas were knowledegable, efficient, respectful and very friendly. They know and performed their jobs very well. Three days of work, parts always on hand, and two very pleased customers!