RS Andrews

Matt M.

Great company, great technicians, and the best quality that exists in all aspects of service. Give them a try!

Ken P.

I scheduled an appointment with RS Andrews on Friday May 6 @ 9:00 to replace two dead eight year-old Carrier AC units with two 5-ton Lennox XC-25 A/C units complete with SLP98 furnaces and four Climate Air Filters. I received a reminder from RS Andrews on Thursday May 5 to remind me I had an appointment at 9:00 on Friday and I needed to make sure someone was available. I cleared my calendar for this appointment. At 10:00, no one from RS Andrews had arrived for the appointment so I called. I was told that the rep got tied up on another call and was running late. I guess if I had not called, I would still be waiting today. If RS Andrews can called to make sure their time is not wasted, why couldn't RS Andrews value my time and make sure my time was not wasted? We are talking over $30K worth of equipment that RS Andrews didn't think was important. I am so glad that the people at Cool Air Mechanical honor their appointments and understand what customer service is all about.

Charles E.

Jaime, from RS Andrews was the 4th plumber we consulted (after all the others you likely find on here) and thankfully we didn't stop after the first 3. The first 3 quoted $12,000 and 4,000 options, but could not identify an actual cause for a main sewage line backup problem. Jaime spent less than an hour looking at the problem only to discover it was not even on our property! Turns out it was a potential county problem with tree roots at the exit and may not even require us to pay anything. Make sure RS Andrews is on your list to call for issues!

Mle O.

I had a terrible experience with RS Andrews. I hired them to do several small plumbing jobs before we moved into a house we had just bought. The morning they were supposed to come, I was at work and missed their call. I called them back within 20 minutes. After waiting on hold for 10 minutes, I got someone on the phone who informed me that they had given away my appointment time because I missed their call. I reminded her that there was a lockbox at the house to which they had the code and that when i scheduled the appointment, they agreed that I did not have to be there because they could let themselves in. The woman on the phone said that I had to sign a release and give her a credit card number right then if I was not planning to meet the plumber at the house. I gave her my credit card number on the phone and emailed her the release. She said they would call just to let me know when the plumber was heading over to the house. Two hours later,they called to tell me that they were not going to my house that day. They gave no reason for why except that the plumber we were sending was moving on to a job that was going to take him several hours. They left me in a lurch and were completely unapologetic about it. RS Andrews obviously cares nothing for customer service, and I would not recommend them to anyone.

Bob R.

Andrew and Ben have repaired/installed an air conditioner/furnace and tankless water heater in my East Cobb home. All work was priced reasonably. More important to me is the fact that my utility bills are lower and I do not have to worry about the equipment because they were installed right the first time. I would definately hire again.

Ryan V.

UPDATE: First, someone named Brad tried to call my wife one, maybe two times and I attempted to call him back and got no response. I'm sorry but I work and sleep odd hours and obviously have had more important things to do than chase someone down to discuss something that can't be changed with someone who won't answer the phone.

Thanks for clarifying some of those items, however regarding the prices I did get more quotes than just the big box and yours was still not competitive. That is why I posted them so others can judge for themselves since you advertise flat-rate service. I'm not sure if there are other options for toilets but the ""Cimeron"" was not described to me and both locations were not places that I would spent to have the Cadillac of toilets anyway. I just wanted something that would meet the county requirements. Regardless this was part of the lack of communication

Thanks again for taking the time to respond it the public forum. At this point all the facts should be on the table so anyone reading can judge for themselves.

Lisa S.

We have a couple of Investment properties and have used RS Andrews for plumbing, heating and A.C.at a couple of our houses!! They have always been courteous, knowledgeable, thorough and timely. I will use them anytime we have issues and highly recommend them!

Travis T.

Tony (sorry, it was Tommy not Tony) came out to evaluate the house for a new HVAC system. He was over confident of himself and he stated the number of years the company had been in business like that deserves my respect. He also did not recognize that some of the duct work was capped off and inefficient. I had couple of other companies come out before RS Andrews. Bartlett Heating and Air did my installation and I'm so glad I used them instead of RS Andrews. They installed all new duct work and the Carrier system to perfection. Dinosaurs like this guy from RS Andrews don't realize that reviews like this matter more than a 48 year old ego in the 21st Century. Oh I forgot to mention, Tony never even emailed RS Andrews quote to me. Steer clear folks! After the owner responded I realized I got the tech's name wrong. It was Tommy not Tony.

Shabazz W.

They were on time, very professional, andexplained what he was doing. Maderecommendations versus hardsell scare tactics. Highly recommend this company.

Ann R.

I had a shower arm literally hanging out of the wall and it was a real eye sore. Called RS Andrews and Harry was very professional and friendly. Fixed in no time and price was very reasonable. I also have RS Andrews for my heating and A/C maintenance. Great Company!!