RS Andrews

Felecia M.

Do Not Trust RSAndrews!
I found RSAndrews through TrustDale when I was in search of an HVAC company that I could trust to replace my heating and air system (including replacement of all units and ducts). They installed the system a few years ago.

I recently needed a plumbing job completed and assumed that I could trust RSAndrews with plumbing jobs too - after all, they are a Trust Dale Company. So, I called RSAndrews for a plumbing issue that was causing my kitchen sink to drain slowly. After his diagnosis, the professional opinion of the RSAndrews plumber was to replace the horizontal iron pipe (which ran underneath my crawlspace) with PVC. I followed the plumber's recommendation and paid $6,500 for the work. Six weeks later, my kitchen sink began draining slowly again. I was very upset, as I'd just paid $6,500 for the plumber's recommended work. I began to question whether a simple snake through the drain would have actually solved my slow drainage issue. I call RSAndrews to complain. Soon after, I received a call back from a Manager (Jamie). While speaking with Jamie, he said that after iron pipes have been removed, it is ""possible"" for iron to settle and build up at the ""vertical arm,"" causing blockage. The company (Jamie) sent out a different plumber the next day. The plumber ran a snake - which according to the plumber ""pulled out very little cast iron pipe debris."" I washed my dirty dishes shortly after the plumber left my home. Upon releasing the drain stopper, the dirty dish water left my drain in a matter of seconds. Witnessing this made me wonder (even the more) whether a snake (rather than a $6,500 job) would have solved the sink issue for which I originally contacted RSAndrews (a slow draining kitchen sink).

I am at the disadvantage. Because I was not presented with the snake option, I will never know if a simple run of the snake would have cleared my slow drain, hence saving me thousands of dollars. Yes, the iron pipe would have had to be replaced with PVC eventually, but due to my unfavorable financial situation (as indicated by my need to finance some of the work), I would not have done this right away if it could have waited.
When this was investigated by TrustDale, they were told that I would have had to have the pipes replaced sooner rather than later. But again...I should have been the one to decide ""when"" to have this done and ""when"" to spent my money. The decision was not RSAndrews' to make. This was an expensive lesson, but I have learned it!! I will not be using them again for plumbing nor for my HVAC maintenance.

Brian L.

Their plumber came on Monday, and needed to replace our recirculator pump and plumb the line into the bottom of our hot water heater. He was nice, quick and professional. My complaint is not about him.

Rather, it is the degree to which they overcharged me for the pump. I looked it up online: the pump they charged me over $1,100 for sells for $300! Even allowing an hour for labor (I don't think it even took that long), that means they STILL charged me over 3x what the pump costs. I realize they need to mark things up a bit to make a profit, but that is truly ridiculous.

I will never use this company for any future services, and after the HVAC maintenance contract I just renewed runs out, I will be cancelling that too.

Chuck C.

Had leak in water service line. They came out and quoted $675 to repair or $100 to do nothing and leave. Repair took less than 1 hour and less than $10 in parts. Service tech cut out and replaced 4 inches of plastic pipe. Cost was way out of line with what would have been fair. I think they took advantage of my being out of town and wife was home without water. Will never use them again for anything and advise others to look elsewhere.

Mike A.

I selected RS Andrews for their services on an entire home remodel and they were the best contractors we had on the project. RS Andrews did the entire electric system, including new panels and a connection for a whole home generator. They also did all of the HVAC work including new ductwork and a super efficient mini-split system in our basement. I just wish I would have used RS Andrews for our plumbing, but our general contractor brought in a different plumber too early and I couldn't make the change to RS Andrews. I 100% recommend RS Andrews. They have the technical knowledge and great people to work with.

Leslie F.

I needed 2 spigots replaced and one toilet fixed. I was charged a $99 service fee that did NOT apply to my total bill. The guy that came out complained that I had a Kohler one piece toilet. It only needed a gasket on the siphon which he replaced (2 minutes to complete). Then he quoted me $456 to replace on spigot that was easily accessible and told it would be twice that to replace the other one since it had to be relocated. Needless to say, I decline that highway robbery offer. I called a local plumber who replaced both (including relocating the one) and he only charged me $350. While RS Andrews may be a Trust Dale recommendation-they will rip you off if you let them.

NEVER USE RS ANDREWS!!!!!!

John A.

We just utilized the services of R.S. Andrews for their duct cleaning service. We are more than pleased. Nick and Chase were prompt, friendly, professional and knowledgeable. They showed us before and after photos during the process. We were amazed at the difference, and our system is only about nine years old. Also they beat Stanley Steamer by about $200. They also did the dryer vent which was pretty dirt. Kudos to their manager, Albert, for giving us the exact cost up front and we weren't pressured to add anything we did not want. The next time we need this service done we will definitely go with R.S. Andrews again.

Johne J.

Michael at R.S. Andrews quoted me a $249 fee to service my Rinnai tankless water heater and when the plumbers came out the total charge came to $388. I consider that a bait and switch and stealing from customers. They say I was charged a ""trip fee"" because I also wanted an estimate for replacement of some bath fixtures which took about 10 minutes. Since I was charged a ""trip fee"" that I wasn't told about there is no way I would do any more business with a company that uses bait and switch tactics like this. I highly recommend that you find another honest company to deal with.

After lodging a complaint with R.S. Andrews, I was informed that the $99 trip fee would be refunded so we shall see how that goes.

Jennifer H.

Previously I'd had a very good experience with them - high prices, but you get what you pay for. They replaced a toilet last time and I asked them to come back and do the same for my other two toilets.

The toilets they installed were a different, much more expensive brand, and the handles are extremely loose, the way you'd expect them to be on a 20+ year old toilet. I asked him to tighten them and he said they were supposed to be that way. I pointed out the other toilet they installed wasn't, which was when he realized he'd spent 3 hours installing the wrong ones. Now they're refusing to install the correct ones, and I'm out $1800.

Pat K.

Had them here 2 weeks ago to replace leaking hot water faucet on washing machine. Quoted price $354.00 for a simple replacement of a $9.00 part. After questioning, price reduced to $270.00 rip off. Called to complain... still waiting for a reply. Also have a contract for HVAC check up twice yearly. Always telling me I must have replacement parts. Constantly telling me to replace furnace... They come across as threatening. Won't use them again.

Jean D.

Very disappointed in the price . Way too much for the work done in less than an hour
thd tech unclogged my toilet and sink
replaced my garbage disposal and switched out a tiny water tank ( Bill attached)
will not use again