Rob's Air Conditioning & Heating

Bridey M.

Rob's installed a brand new Daiken HVAC system and duct work in my, at the time, gutted house in 2017. I have since had to completely remove the entire HVAC system, and gut and mold remediate all of my ceilings because there were holes torn all through the duct work, it was causing massive condensation issues inside of a drop ceiling and created a wet box for mold growth. The indoor furnace unit was DRIPPING wet and rusting after less than two years of use. The AC condensation line was left to drip directly onto the dirt underneath my raised house and when I was concerned about the weeds and puddle and mosquito farm it had created, their employee George was exasperated with me for asking him to run a piece of PVC to drain it into an existing French drain. They installed a ceiling vent directly in front of/above my front door, which is a known no-no. The numerous times I called the company back and worked with Rob's son Steve (the manager), to help figure out how to combat the humidity and condensation, they all talked down to me and acted like I was stupid and crazy when the humidity wouldn't get below 65-70% indoors. They also repeatedly blamed the problems on me for having had spray foam insulation installed. I couldn't get it below 65-70% humidity mind you, with the AC running set to 68 and WITH TWO separate dehumidifying units running 24/7 and dumping 4 gallons of water every 8 hours. It took about $100,000 to remediate and replace their work.

Christine T.

Been using Rob's for the past few years and absolutely have been pleased. They offer a maintenance contract that others charge double for. All the technicians that have come to my house have been extremely professional and knowledgeable. Thanks for the great service!

Todd V.

While they were working on a simple fix, they decided to work on a wire live, as I am sitting and watching them they fry the circuit and thousands of dollars in electronics. They then denied it! The owner bragged about knowing how the BBB worked and that I wouldn't be able to prove it. I watched it happen! They refused to pay for anything. I asked that they just not profit from something that cost me so dearly. They refused that as well and gave nothing but denials and terrible excuses. I was disgusted. I highly recommend staying away from this company.

Joshua T.

I have a very old unit in my house. Rob's AC has been keeping it running for the last 3 years. They never pressure me to replace it or over sell me services. When it's time to replace it I'll definitely call Rob's AC out.

Steve Z.

Amazing work performed! Gotta stay cool in the heat and rob a.c. got us back cooling down in no time at all.

Sal S.

There's a saying ""You get what you pay for"", and it could not be more true with Rob's. My wife and I bought a house a few years back (yes, I'm just getting to this review because a friend was asking about who I went with, so it brought up the bad memories), and we'd put a lot down on the house, but needed an A/C. So with a few calls, we weighed our options and went with the cheapest - Rob's.

Well, JFC let me tell you. We had not yet moved into the house, we were doing some painting, had a couple things in there, but not much. They said it'd take 2 days to install and would be ready on Monday, so I go to check things out on Monday after giving them 2 days alone to do what they needed to do.

I arrived at about 7a.m. to find that nobody that my front door had been left open all night. There were cigarette butts EVERYWHERE on my lawn (I don't smoke). Walked into the house to discover that they had dropped a box of nails and that, instead of picking them up, they just walked in and pitted the nail heads into my hardwood floors.

I looked up to discover that they had installed the return RIGHT IN FRONT THE FRONT DOOR - every A/C guy I've had come over since breaths a collective sigh and ""WTF"" - this is a big no-no.

They were to build a furldown to run some AC into the back room of the house, which has a flat roof. Where they were to build the furldown, I had a TV sitting in the corner. Rather than move the TV, the sawed through the wall and let all the sawdust fall into the TV - had to throw it away or risk fire hazard.

You know the saying ""Measure twice, cut once"" - well, Rob's doesn't get that. Couple of spots were vents were put in have damage because they started sawing in the wrong spot.

Oh, and the AC was not installed. SO I call them up and say ""WTF"", Rob's son who now runs the company (aka the head d-bag) says they need an extra day. OK, but what about my front door being left wide open - and I ask where my key is? The guys took the key. I made Rob's give me money off the install to pay for having brand new locks put on the door.

Finally, the AC is installed, but it's running hot. They call out a technician - the only guy who actually knew his stuff. He said two things 1) There's a gaping hole in the duct which is why the AC is running hot - it's just drawing in air from the attic. 2) The return they installed was too small for the size of the system, so it was sucking up air like a friggin asthmatic elderly person. 3) He suggests a second return in the middle of the house where the first return should've been installed in the first place. So I say go for it.

Well, then Rob's P.O.S. son and his mother start calling me saying that if they're going to do the second return, they're going to charge me. Well, I said your technician who was the only guy I've met from Rob's who seems like he has his head on his shoulders said it was necessary and that I also had a second company come out and confirm. Rob's Mom (in the most misspelled email ever) proceeds to tell me how they know best and have the education to back it up and the tech doesn't (I should mention some other things racially charged here Rob and his mom are white, the tech looked like ya boy from Green Mile).

Well, after threatening legal action, they agree to do the second return. Months later, I also discover that they did not follow code (big surprise) on the disposal of condensation from the unit. They are supposed to tie that in to a drain line, which they did not do. And if you don't tie into a drain line, you're supposed to run an outside line to a bed of rocks or something. Yeah, didn't do that either. They just ran this pipe down the side of my house to drip down my bricks onto bare ground - a termite oasis.

This was the worst company I've ever dealt with. I kept calling them about that pipe on the side of my house and they refused to return a phone call. But they do call every now and then to ask about coming out to do maintenance. I finally gave them a piece of my mind on the last call and asked to put on my file ""F y'all, never call me again"".

Seriously, call anybody else if you need A/C work.

Trey B.

When fryin....call Bryan (504-208-2071) because Rob and his team are just incompetent, rude and will cheat you out of every dollar they can. Took them half of a Saturday to unclog a drain pan ($400 charge) to then say the compressor wasn't working. That was incorrect (check out my review of Bryan's United for what was really going on). When they couldn't complete the repair on Saturday, we were told they'd be back at 7:00 on Monday. We called at 7:30 and were told they'd be back after 3:00 because we had customers ahead of us. How does a customer get ahead of you when your orig apt was not completed. Stuff happens but when you tell lies about why you are not doing what you say ten get an attitude when called out for it then you've got to check yourself. Really.....Avoid this bunch of rude, arrogant and ignorant folks.

Marilyn D.

I am absolutely disappointed in the poor service I have received from Rob's of recent. In May, the central air went out. Rob's came out in a timely manner and assessed a bad wire. The cost of repair was $355. App 1 month later, I had the same problem. Again, they came out promptly. This time, the diagnosis was a dead compressor. As the a/c was still under warranty, I had to pay for labor and freon which cost $1090 discounted $100. I did have an issue with the price, but more so, I was without air for 2 weeks. When I finally called, amazingly, later that same day, I received a call back advising the part was in and a tech would be out the next day to replace it which did occur.

Approximately one month later, the a/c went out again for the 3rd time.This time, I was told the fan was out and that this part was still under warranty as well. However, the cost of labor would have to be paid. As this part had to also be ordered, the tech installed a 1 speed fan temporarily until the 2 speed fan came in. I was initially quoted $150 for labor. By the time the order was written up, it reflected $175. I refused to sign the order and proceeded to call the office for an explanation re the change in price. I was told $25 was added to rush the part. I refuted the charge and expressed concern about all the problems I have encountered with this unit that was originally installed by them. The person in the office became indignant and told me that I needed to pay the $150 charge. I told her I would pay it once the permanent part was installed. (This is the unbelievable part!) This person had the tech remove the temporary fan.

So, almost 2 more weeks go by with no a/c. Not one word from Rob's. I was tired of suffocating; so, made another call for a status. The owner gets on the phone and tells me that they would tack on another service charge because I refused the part. When I explained to her what had actually happened, she simply advised she would call me back. Later, that same day, I received a call from Amanda, not the owner, that the part was ordered ""today"" and would be picked up that afternoon for installation the next day. Unbelievable!!!! No apology, nothing! I asked to speak with the owner. However, I was told she was in a meeting. I later saw a missed call from the owner. When I called her back, I expressed my concern that I suffered for almost 2 weeks and the part had not even been ordered until I called for a status. Her reply was the person that called was new and the info she provided was not accurate. (Funny that the part was in after my call). Anyway, still no apology. I did get. A thanks from the owner for sharing what actually transpired between me and her office worker who ordered the removal of the temporary part so that she could address quality control.

This has been the worst customer service experience of my entire life. I can only hope and pray no one else is treated with such disrespect and disregard.

Sandra T.

The office staff was friendly and knowledgeable. Very sweet. The techs were fast, efficient, and very professional. I was able to get my AC serviced and running the same day I called. Their maintainence agreement is the cheapest and most comprehensive in the New Orleans area. Highly Recommended!

Greg W.

horrible place world full of laziest workers you'll ever meet they pick the time they come 30 minutes late! They come to the job they dont bring all the tools needed, they take a cig break for every single thing they do, if they take a step break, if they touch something cig break, if they took a cig break they need another cig break, this is pathetic and as sad as it is to say I think they stole two plate from me.